Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
29 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202316559) Case 202316559 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of … 29 Apr 2025 Partial Maladministration London Borough of Lambeth (202311666) Case 202311666 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties … 29 Apr 2025 Partial Maladministration London Borough of Lewisham (202400846) Case 202400846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. … 29 Apr 2025 Partial Maladministration Notting Hill Genesis (202202911) Case 202202911 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of reports regarding the communal lights and concerns about the associated service charges. … 29 Apr 2025 Partial Maladministration Notting Hill Genesis (202306301) Case 202306301 · Financial The complaint is about the landlord’s handling of the resident’s concerns that service charges were not aligned with her tenancy … 29 Apr 2025 Partial Maladministration Orbit Housing Association Limited (202321905) Case 202321905 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint. 29 Apr 2025 Partial Maladministration Peabody Trust (202306706) Case 202306706 · Managing Relations The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling. 29 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202127512) Case 202127512 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request to pay her service charge bill over an extended … 29 Apr 2025 Partial Maladministration Royal Borough Of Greenwich (202411245) Case 202411245 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports about the standard of works to her home. The … 29 Apr 2025 Partial Maladministration Stonewater Limited (202413372) Case 202413372 · Information and data management The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. … 29 Apr 2025 Partial Maladministration The Riverside Group Limited (202321479) Case 202321479 · Managing Relations The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint. 28 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202228086) Case 202228086 · Managing Relations This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling. 28 Apr 2025 Partial Maladministration Castles & Coasts Housing Association Limited (202317613) Case 202317613 · Estate Management The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her … 28 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202430025) Case 202430025 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 28 Apr 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202427118) Case 202427118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint. 28 Apr 2025 Partial Maladministration London Borough of Barnet (202403095) Case 202403095 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. … 28 Apr 2025 Partial Maladministration Notting Hill Genesis (NHG) (202411006) Case 202411006 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 28 Apr 2025 Partial Maladministration Sage Rented Limited (SRL) (202311732) Case 202311732 · Managing Relations The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman … 28 Apr 2025 Partial Maladministration Shepherds Bush Housing Association Limited (202324063) Case 202324063 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB). 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202406803) Case 202406803 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of … 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202432658) Case 202432658 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and … 28 Apr 2025 Partial Maladministration West Kent Housing Association (202340274) Case 202340274 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at … 25 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202335032) Case 202335032 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 25 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202300176) Case 202300176 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 25 Apr 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202334516) Case 202334516 · ASB/Abuse/Nuisance The resident’s complaint is regarding the landlord’s handling of: Repairs to a communal door lock. An Anti-social Behaviour (ASB) case … 25 Apr 2025 Partial Maladministration Torus62 Limited (202416059) Case 202416059 · Information and data management The complaint is about the landlord’s handling of: Repairs to the wet room. Repairs to the heating and hot water … 24 Apr 2025 Partial Maladministration East Midlands Housing Group Limited (202308841) Case 202308841 · Financial The complaint is about: The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s … 24 Apr 2025 Partial Maladministration First Choice Homes Oldham Limited (202345542) Case 202345542 · Information and data management The complaint is about: The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling. 24 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202421535) Case 202421535 · Managing Relations The complaint is about the landlord’s handling of the works to: The paving and an overgrown tree. The garden boundary … 24 Apr 2025 Partial Maladministration Peabody Trust (202314279) Case 202314279 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the adequacy of the insulation in the home. … 24 Apr 2025 Partial Maladministration Places for People Group Limited (202303263) Case 202303263 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated … 24 Apr 2025 Partial Maladministration Wolverhampton City Council (202322317) Case 202322317 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not … 23 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202231456) Case 202231456 · Financial The complaint is about the landlord’s handling of compensation. We have also investigated the landlord’s complaint handling. 23 Apr 2025 Partial Maladministration Gentoo Group Limited (202417253) Case 202417253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move. 23 Apr 2025 Partial Maladministration Onward Homes Limited (202302512) Case 202302512 · Financial The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service … 23 Apr 2025 Partial Maladministration Settle Group (202338563) Case 202338563 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs … 22 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202410492) Case 202410492 · Financial The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports … 22 Apr 2025 Partial Maladministration Peabody Trust (202220453) Case 202220453 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct … 22 Apr 2025 Partial Maladministration Peabody Trust (202304274) Case 202304274 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November … 17 Apr 2025 Partial Maladministration City of Lincoln Council (202425384) Case 202425384 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the … 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 17 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202307207) Case 202307207 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman … 17 Apr 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202322956) Case 202322956 · Financial This complaint is about: The landlord’s administration of the resident’s rent and service charge account. The landlord’s handling of the … 17 Apr 2025 Partial Maladministration Peabody Trust (202300329) Case 202300329 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and … 17 Apr 2025 Partial Maladministration Southwark Council (202419180) Case 202419180 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 17 Apr 2025 Partial Maladministration Stockport Homes Limited (202330682) Case 202330682 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the roof, including the required insulation. Reports of … 16 Apr 2025 Partial Maladministration Curo Places Limited (202335149) Case 202335149 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 16 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202337396) Case 202337396 · Financial The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including … 16 Apr 2025 Partial Maladministration Origin Housing Limited (202320468) Case 202320468 · Estate Management The resident’s complaint is about the landlord's handling of: Reports about the quality of cleaning in the building. Repairs to … 16 Apr 2025 Partial Maladministration Peabody Trust (202321992) Case 202321992 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Its handling of her personal belongings while she …