London Borough of Hackney (202419509)
The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Tower Hamlets (202419479)
The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.
Origin Housing Limited (202347796)
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.
Paragon Asra Housing Limited (202420260)
The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas meter to obtain readings and associated repairs to a communal light. The Ombudsman has also considered the landlord’s complaint handling.
Rochdale Boroughwide Housing Limited (202451158)
The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.
Sage Homes RP Limited (202441462)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the property. Damage to her personal items because of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Saxon Weald (202341548)
The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Southern Housing (202438716)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
Southwark Council (202443027)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.
Town and Country Housing (202346049)
The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace the bathroom. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202327024)
The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.
Charnwood Borough Council (202336968)
The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal doors. communication about replacing the kitchen. complaint handling.
Charnwood Borough Council (202431637)
The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints handling.
Clarion Housing Association Limited (202438681)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Cornwall Housing Limited (202443635)
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure and their request for the landlord’s policy on this. An incident involving the resident and its operative. We have also investigated the landlord’s complaint handling.
LiveWest Homes Limited (202344704)
The complaint is about the landlord’s handling of: Kitchen improvement work. Bathroom improvement work. Damp, mould and insulation work. The resident’s reports about his front and back doors. The resident’s complaint.
London Borough of Wandsworth (202444517)
The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the viewing (unrelated to cracks, damp, mould, and water ingress). The landlord’s response to the resident’s reports about damp, mould, and water ingress after the tenancy began. We have also considered …
London & Quadrant Housing Trust (202348651)
The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s request for it to relocate and replace radiators in the property. This investigation has also considered the landlord’s complaint handling.
Orbit Group Limited (202320553)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. Reports of leaks, damp, and associated repairs within the property. Associated complaint.
Peabody Trust (202400092)
The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202452094)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to a more suitable property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202449844)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint.
Sandwell Metropolitan Borough Council (202439378)
The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power outages in the property.
Southern Housing (202432773)
The resident’s complaint is about the landlord’s handling of: Her reports of damp and mould. Her reports of security concerns including issues with the communal entrance door, the front door to her flat and a lack of CCTV. Her requests for a housing move.
Southwark Council (202324588)
The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s handling of the associated complaint.
Southwark Council (202445302)
The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also considered the landlord’s complaint handling.
Walsall Housing Group Limited (202110945)
The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the property. the associated complaint.
Chelmer Housing Partnership Limited (202216566)
The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about the standard of cleaning in the communal areas.
Clarion Housing Association Limited (202333655)
The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Reports of boiler repairs. Request for a kitchen renewal. Concerns about its handling of asbestos removal. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Gateshead Metropolitan Borough Council (202206014)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to be replaced. Works needed to the loft, including renewal of the loft insulation and a hole in the party wall. Repairs to the front and rear doors and frames. Repairs …
London & Quadrant Housing Trust (202410312)
The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, and asbestos. The resident’s reports of no gas supply and subsequent lack of heating and hot water in his property. The resident’s reports of mice within his property. The resident’s …
Metropolitan Thames Valley Housing (MTV) (202427991)
The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler repairs. toilet repairs. bathroom repairs. kitchen repairs and renewal. window renewal. attendance of repair appointments. communication. Concerns about staff and contractors including: conduct whilst working in the property. taking photographs …
Peabody Trust (202225069)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s handling of the: Resident’s request for a permanent transfer to alternative accommodation. Associated complaints.
Peabody Trust (202319678)
The complaint is about the landlord’s handling of: A gas check appointment. The complaint. The landlord operated a 2 stage complaints process. It said it would log a new complaint within 5 working days. It would respond at stage 1 within 10 working days unless it needed an extension. It …
Clarion Housing Association Limited (202311901)
The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of a dormer window. The Ombudsman has also investigated the landlord’s complaints handling.
Clarion Housing Association Limited (202347323)
The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The associated complaint.
Clarion Housing Association Limited (202444359)
The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other users of the car park with regards to the landlord’s refusal to issue him a parking permit. transfer requests. associated complaint.
London Borough of Hackney (202415271)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint.
London & Quadrant Housing Trust (202220464)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint.
Peabody Trust (202419837)
The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal areas. The landlord’s complaint handling has also been investigated.
Southwark Council (202437404)
The complaint is about the landlord’s handling of the resident’s: request for his housing priority bidding band to be changed reports of damp and mould request for the carpet flooring in the property to be replaced with hard flooring We have also considered the landlord’s complaint handling.
Yorkshire Housing Limited (202422353)
The complaint is about the landlord’s handling of: repairs. temporary accommodation.
Curo Places Limited (202335110)
REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Kirklees Metropolitan Borough Council (202339693)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint.
London Borough of Hammersmith and Fulham (202325010)
The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within the communal block. Reports of antisocial behaviour (ASB). Concerns with grounds maintenance. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202418615)
The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation to the condition of the: Internal doors. Flooring. Kitchen.
Nottingham Community Housing Association Limited (202423297)
The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. Reports of repairs.
Peabody Trust (202421775)
The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint in the communal areas. The complaint.
Peabody Trust (202444304)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move to temporary accommodation. Request for compensation for damage to belongings. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202344212)
The complaint is about the landlord’s response to the resident’s: Reports of water in the communal lift pit. Request for a service charge refund. We have also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)