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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,803 of 16,595 decisions matching "property"

Decisions

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22 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202105772) Case 202105772 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. … 22 Oct 2021 Partial Maladministration Notting Hill Genesis (202007417) Case 202007417 · Managing Relations The complaint is about: The sale of the resident’s property and the landlord’s decision not to provide the resident with … 21 Oct 2021 Partial Maladministration Metropolitan Housing Trust Limited (202006693) Case 202006693 · Managing Relations The complaint is about the: The level of redress awarded by the landlord in respect of its acknowledged failings in … 20 Oct 2021 Partial Maladministration Leeds City Council (202008675) Case 202008675 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Assessment of the resident’s priority for rehousing. Response to the resident’s reports of anti-social … 20 Oct 2021 Partial Maladministration Yorkshire Housing Limited (202107303) Case 202107303 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of water leak in her property. The landlord’s complaint … 19 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202011935) Case 202011935 · Financial The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident … 18 Oct 2021 Partial Maladministration Birmingham City Council (202005797) Case 202005797 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns regarding cigarette smoke penetrating his property from the property … 12 Oct 2021 Partial Maladministration Abri Group Limited (202006482) Case 202006482 · Managing Relations The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door. Repairs to an … 8 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202101750) Case 202101750 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports … 8 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202009363) Case 202009363 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her … 6 Oct 2021 Partial Maladministration Southern Housing Group Limited (202008692) Case 202008692 · Managing Relations The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the … 5 Oct 2021 Partial Maladministration Wolverhampton City Council (202102875) Case 202102875 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling … 4 Oct 2021 Partial Maladministration London & Quadrant Housing Trust (202103839) Case 202103839 · Managing Relations The complaint concerns how the landlord dealt with: The resident’s reports of a water leak into her bathroom. Reports of … 30 Sep 2021 Partial Maladministration CityWest Homes (201806551) Case 201806551 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. Staff conduct. … 30 Sep 2021 Partial Maladministration Nottingham Community Housing Association Limited (202005518) Case 202005518 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. … 29 Sep 2021 Partial Maladministration Arun District Council (202012616) Case 202012616 · Managing Relations The complaint is about: The landlord's response to a report of flooding in the property following a burst bathroom pipe … 28 Sep 2021 Partial Maladministration LiveWest Homes Limited (202001044) Case 202001044 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the … 27 Sep 2021 Partial Maladministration Harrow Council (202014348) Case 202014348 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling. 22 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202015079) Case 202015079 · Managing Relations The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the … 22 Sep 2021 Partial Maladministration Orbit Housing Association Limited (202100415) Case 202100415 · Health and Safety (inc. building safety) The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property. concerns … 21 Sep 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202107582) Case 202107582 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access Requests. The … 16 Sep 2021 Partial Maladministration Thames Valley Housing Association Limited (202013361) Case 202013361 · Managing Relations The complaint is about the landlord’s: Handling of the residents’ reports of a leak at the property. Complaint handling. 13 Sep 2021 Partial Maladministration Newlon Housing Trust (202100887) Case 202100887 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for an EWS1 form and works start dates. Response … 7 Sep 2021 Partial Maladministration Aster Group Limited (202012522) Case 202012522 · Managing Relations The complaint is about: The landlord’s handling of the emergency assistance pull-cord service in the resident’s property. The landlord’s handling … 2 Sep 2021 Partial Maladministration London Borough of Hillingdon (202103112) Case 202103112 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of adaptations needed within the resident’s property. The resident’s concerns about the recommendations … 31 Aug 2021 Partial Maladministration Leicester City Council (202001448) Case 202001448 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s handling of repairs to the resident’s roof and ceiling. The landlord’s response to concerns … 27 Aug 2021 Partial Maladministration Mid Suffolk District Council (201911656) Case 201911656 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs carried out at the resident’s new property. The landlord’s handling of … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202010926) Case 202010926 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs needed at the property, primarily to address damp and mould, from … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202013067) Case 202013067 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of repairs to the property. The quality of the completed … 26 Aug 2021 Partial Maladministration Selby District Council (202100356) Case 202100356 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 25 Aug 2021 Partial Maladministration Midland Heart Limited (202012874) Case 202012874 · Financial The complaint is about: The landlord charging the resident rent for a property he is not living in. The landlord’s … 25 Aug 2021 Partial Maladministration Vivid Housing Limited (202005530) Case 202005530 · Estate Management The complaint is about the landlord's: response to the resident’s reports of defects at the property, response to the resident’s … 23 Aug 2021 Partial Maladministration Onward Homes Limited (202009646) Case 202009646 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that it had failed to complete recommendations following fire … 20 Aug 2021 Partial Maladministration Abri Group Limited (202102258) Case 202102258 · Managing Relations The complaint concerns: The landlord’s banding and priority allocation in respect of the resident’s housing need and request for a … 20 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202009776) Case 202009776 · Financial The complaint is about: The landlord’s handling of cladding remediation works including how long the works have taken to complete, … 19 Aug 2021 Partial Maladministration Cambridge City Council (202010811) Case 202010811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs at the resident’s property. the resident’s request for an adaptation to … 17 Aug 2021 Partial Maladministration Paragon Asra Housing Limited (202008126) Case 202008126 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak into her property. The landlord’s complaint … 17 Aug 2021 Partial Maladministration Peabody Trust (201905045) Case 201905045 · Estate Management This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property. The … 16 Aug 2021 Partial Maladministration The Riverside Group Limited (202013015) Case 202013015 · Managing Relations The complaint concerns how the landlord handled: The resident’s request to move property. The resident’s concerns about its staff members … 12 Aug 2021 Partial Maladministration Camden Council (202001280) Case 202001280 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise and vibrations from the pipework in the … 12 Aug 2021 Partial Maladministration Metropolitan Housing Trust Limited (202010783) Case 202010783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that its contractors had not adhered to Covid-19 safety … 4 Aug 2021 Partial Maladministration Birmingham City Council (201910272) Case 201910272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s … 3 Aug 2021 Partial Maladministration Grand Union Housing Group Limited (201906126) Case 201906126 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident’s request to move properties. The landlord's response to the resident’s … 3 Aug 2021 Partial Maladministration Milton Keynes Council (201802315) Case 201802315 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: faults with the resident’s boiler and the length of time that passed … 30 Jul 2021 Partial Maladministration Notting Hill Genesis (202008430) Case 202008430 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The complaint is about … 29 Jul 2021 Partial Maladministration Central and Cecil Housing Trust (201909418) Case 201909418 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s internal transfer request and communication about this. The landlord’s response … 27 Jul 2021 Partial Maladministration Camden Council (202013322) Case 202013322 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The resident’s … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202002368) Case 202002368 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of a water leak into her property. The resident’s … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202017370) Case 202017370 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the requirement to carry out fire safety remedial … 21 Jul 2021 Partial Maladministration A2Dominion Housing Group Limited (202012837) Case 202012837 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident …