LiveWest Homes Limited (202422710)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Newham (202346518)
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
Metropolitan Thames Valley Housing (MTV) (202415746)
The complaint is about the landlord’s handling of repairs to: Radiators. External cladding. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202329261)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent payment to be refunded. Request for written correspondence. Reports of a sewage smell. Reports of repairs to the extractor fan. Reports of black sludge from the taps. Request for permission …
Peabody Trust (202320788)
The complaint is about the landlord’s management of the resident’s succession request. This Service has also considered the landlord’s complaints handling.
Peabody Trust (202421550)
The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, and mould. The resident’s request for a new kitchen and bathroom. The resident’s reports regarding the standard of work to the garden wall and pathway. The landlord’s complaint handling has …
Peabody Trust (202421708)
The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea infestation. We will also consider the landlord’s complaint handling.
The Riverside Group Limited (202321168)
The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint.
London Borough of Wandsworth (202441950)
The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about unfair treatment by the landlord (including an allegation of bias). The landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202446323)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s complaint handling.
Together Housing Association Limited (202422315)
The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of harassment from a neighbour.
Magenta Living (202347508)
This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues with his toilet radiator and associated damage.
London & Quadrant Housing Trust (202418846)
The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports of repairs to the communal door. Reports of repairs to the terrace lighting. Concerns on restricted access to the fifth-floor terrace. Concerns about cleaning to the communal areas. Queries on …
Places for People Group Limited (202436910)
The complaint is about the landlord’s handling of remedial works to the bedroom following reports of damp and mould. We have also investigated the landlord’s complaint handling.
Southwark Council (202317287)
The complaint is about the landlord’s response to the resident’s claims of a conflict of interest in regard to a Fire Risk Assessment for his building. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202413120)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint.
London Borough of Newham (202415480)
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
One Housing Group Limited (202420950)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be permanently rehoused. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202435397)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202345735)
The complaint is about: The landlord’s response to the residents’ requests for information regarding cyclical works to their building. The landlord’s handling of the associated complaints.
Abri Group Limited (202439456)
The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. We have investigated the landlord’s complaint handling.
Accent Housing Limited (202420329)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Curo Places Limited (202346558)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the subsequent collapse of part of the bathroom ceiling. The landlord’s management of asbestos on the bathroom ceiling and its response to the resident’s concerns about asbestos. The landlord’s handling of the associated complaints.
Dudley Metropolitan Borough Council (202436061)
The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the exterior of a window at the rear of the property. her request for a radiator in the kitchen to be relocated. in the communal areas including the bin chute. to …
First Choice Homes Oldham Limited (202422287)
The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation and the level of compensation offered. Concerns about staff behaviour. Associated complaint.
Home Group Limited (202443954)
The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the kitchen renewal. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202338893)
The complaint is about the landlord’s handling of the resident’s: Concerns about service charges. Enquiries about moving into another property. Reports of Antisocial Behaviour (ASB) on the roof garden. We have also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202345644)
REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Hackney (202325848)
The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202321203)
This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.
London Borough of Lambeth (202442696)
The complaint is about the landlord’s handling of the resident’s: Reports of noise and request for sound proofing. Concerns regarding air quality. Associated complaint.
Notting Hill Genesis (202315662)
The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The resident’s concerns regarding her rent arrears. The Ombudsman has also investigated the landlord’s handling of the complaint. In its stage 2 response, the landlord acknowledged that the resident raised her …
Orbit Housing Association Limited (202347409)
The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which restricted access to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Peabody Trust (202424687)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint.
Peabody Trust (202443795)
The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation request. The resident’s complaint.
Plymouth Community Homes Limited (202446159)
The complaint is about the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports of an ant infestation. The resident’s concerns about patio repairs.
Sanctuary Housing Association (202446528)
The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen units. Living room window. Storage heaters. We have also considered the landlord’s complaint handling.
Southwark Council (202418614)
The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise nuisance from local bars. Her reported concerns about the hot water supply. Her reported concerns about heating. A statutory overcrowding assessment. Her re-housing application. The landlord’s complaint handling will also …
Sovereign Network Group (202336504)
The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The landlord’s response prior to March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The increase in service charges.
Sovereign Network Group (202414162)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint.
Sovereign Network Group (202450540)
The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint.
Sovereign Network Group (202503528)
This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the resident’s reports of fly tipping and poor grounds maintenance.
The Guinness Partnership Limited (202445258)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject access request (SAR). Handling of the resident’s reports its staff recorded a visit in her home. Response to the resident’s reports of multiple outstanding repairs. Complaint handling.
Wandle Housing Association Limited (202416073)
The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated complaint.
Wigan Council (202415951)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request to access a storage cupboard. The resident’s concerns about the safety of the garden. The complaint.
Citizen Housing Group Limited (202344210)
The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.
Clarion Housing Association Limited (202226928)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request for replacement. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202311492)
The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood response officer. Repair requests and concerns regarding the condition of his property. Request for a management transfer.
Clarion Housing Association Limited (202423108)
The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation following the theft of her bike.
London Borough of Hackney (202315092)
The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)