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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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6 May 2025 Partial Maladministration Calico Homes Limited (202323515) Case 202323515 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports about the condition of the property on moving in. … 6 May 2025 Partial Maladministration Clarion Housing Association Limited (202425929) Case 202425929 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs … 6 May 2025 Partial Maladministration Ipswich Borough Council (202326517) Case 202326517 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint. 2 May 2025 Partial Maladministration Bristol City Council (202414595) Case 202414595 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident losing access to an area at the rear of her … 2 May 2025 Partial Maladministration Clarion Housing Association Limited (202323617) Case 202323617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the … 2 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202410518) Case 202410518 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have … 2 May 2025 Partial Maladministration Places for People Group Limited (202332149) Case 202332149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports made about the resident’s placement of his bins and its response … 2 May 2025 Partial Maladministration Sanctuary Housing Association (202415885) Case 202415885 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s toilet and their request for compensation. We have … 1 May 2025 Partial Maladministration Brighton and Hove City Council (202326066) Case 202326066 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about access for postal deliveries. The Ombudsman has also … 1 May 2025 Partial Maladministration Newcastle City Council (202401861) Case 202401861 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back … 1 May 2025 Partial Maladministration Sovereign Network Group (202418190) Case 202418190 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated … 30 Apr 2025 Partial Maladministration Brentwood Borough Council (202423316) Case 202423316 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302489) Case 202302489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202320967) Case 202320967 · ASB/Abuse/Nuisance The complaint is about: the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202322273) Case 202322273 · Financial This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202419919) Case 202419919 · Financial The complaint is about the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and … 30 Apr 2025 Partial Maladministration Cornwall Housing Limited (202419341) Case 202419341 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to … 30 Apr 2025 Partial Maladministration ForHousing Limited (202323664) Case 202323664 · Financial The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the … 30 Apr 2025 Partial Maladministration Golding Homes Limited (202329551) Case 202329551 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. … 30 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202334007) Case 202334007 · Managing Relations The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman … 30 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202400610) Case 202400610 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and … 30 Apr 2025 Partial Maladministration Haringey London Borough Council (202416668) Case 202416668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment … 30 Apr 2025 Partial Maladministration Housing For Women (202402247) Case 202402247 · Managing Relations The complaint is about: 30 Apr 2025 Partial Maladministration Jigsaw Homes Group Limited (202322689) Case 202322689 · Financial The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The … 30 Apr 2025 Partial Maladministration Leeds City Council (202320876) Case 202320876 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: The removal of a greenhouse, conservatory and shed prior to a … 30 Apr 2025 Partial Maladministration London Borough of Croydon (202402696) Case 202402696 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to move. Reports of mould. Complaint. 30 Apr 2025 Partial Maladministration London Borough of Islington (202411101) Case 202411101 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307640) Case 202307640 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341552) Case 202341552 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak. Associated complaint. 30 Apr 2025 Partial Maladministration Newcastle City Council (202321839) Case 202321839 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has … 30 Apr 2025 Partial Maladministration Notting Hill Genesis (NHG) (202306374) Case 202306374 · Information and data management The complaint is about the landlords handling of: Repairs to the resident’s platform lift. The resident’s requests for interior decorating. … 30 Apr 2025 Partial Maladministration Onward Homes Limited (202234766) Case 202234766 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to … 30 Apr 2025 Partial Maladministration Orbit Group Limited (202411340) Case 202411340 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint. 30 Apr 2025 Partial Maladministration Peabody Trust (202231798) Case 202231798 · Managing Relations The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve footage. Informing the … 30 Apr 2025 Partial Maladministration Peabody Trust (202418731) Case 202418731 · Financial The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial … 30 Apr 2025 Partial Maladministration Places for People Group Limited (202419425) Case 202419425 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint. 30 Apr 2025 Partial Maladministration Sanctuary Housing Association (202304263) Case 202304263 · Managing Relations The complaint is about the resident’s concerns that a faulty boiler caused increased electricity bills. The Ombudsman has also considered … 30 Apr 2025 Partial Maladministration Southampton City Council (202319968) Case 202319968 · Local Authority / ALMO or TMO The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident … 30 Apr 2025 Partial Maladministration Southern Housing (202406935) Case 202406935 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of lighting and electrical issues in her home. The … 30 Apr 2025 Partial Maladministration St Albans City and District Council (202300948) Case 202300948 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, … 30 Apr 2025 Partial Maladministration Stevenage Borough Council (202308817) Case 202308817 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s reports of: Condensation in the loft. Damp and mould. The … 30 Apr 2025 Partial Maladministration The Community Housing Group Limited (202322872) Case 202322872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated … 30 Apr 2025 Partial Maladministration Together Housing Association Limited (202339241) Case 202339241 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs to the flooring; associated complaint. 30 Apr 2025 Partial Maladministration Torus62 Limited (202329651) Case 202329651 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint. 30 Apr 2025 Partial Maladministration Wandle Housing Association Limited (202425702) Case 202425702 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB). reports of an outstanding repair … 30 Apr 2025 Partial Maladministration WATMOS Community Homes (202316586) Case 202316586 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. We have also investigated the landlord’s … 30 Apr 2025 Partial Maladministration West Kent Housing Association (202321956) Case 202321956 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a move. The repairs to the resident’s property … 29 Apr 2025 Partial Maladministration City of Westminster Council (202417749) Case 202417749 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Repairs to a blocked pipe and associated leaks. The recording of the … 29 Apr 2025 Partial Maladministration GreenSquareAccord Limited (202225008) Case 202225008 · Managing Relations The complaint is about the landlord’s handling of: Repairs to gaps to doors. Porch tile repairs. The aerial not functioning. … 29 Apr 2025 Partial Maladministration Hundred Houses Society Limited (202423589) Case 202423589 · Financial The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of …