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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,803 of 16,595 decisions matching "property"

Decisions

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30 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202008449) Case 202008449 · Managing Relations The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs … 29 Dec 2021 Partial Maladministration North Kesteven District Council (202102564) Case 202102564 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to grant permission for adaptations at the property, specifically, an extension. The … 24 Dec 2021 Partial Maladministration London Borough of Redbridge (202109202) Case 202109202 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the … 24 Dec 2021 Partial Maladministration Peabody Trust (202009261) Case 202009261 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the … 23 Dec 2021 Partial Maladministration GreenSquareAccord Limited (202011790) Case 202011790 · Managing Relations The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a thinner smaller windowpane (glass). … 22 Dec 2021 Partial Maladministration Camden Council (202006556) Case 202006556 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The … 20 Dec 2021 Partial Maladministration Aster Communities (202010765) Case 202010765 · Managing Relations The resident has complained about: How the landlord has handled her reports of defects at her property. The landlord’s ongoing … 20 Dec 2021 Partial Maladministration Sanctuary Housing Association (202014810) Case 202014810 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of repairs needed in her property. The condition of … 20 Dec 2021 Partial Maladministration Thames Valley Housing Association Limited (202101922) Case 202101922 · Managing Relations The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to … 17 Dec 2021 Partial Maladministration Birmingham City Council (202100448) Case 202100448 · Managing Relations The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent … 17 Dec 2021 Partial Maladministration Optivo (202105830) Case 202105830 · Financial The complaint is about: The landlord’s decision to charge rent to the resident for her new property after this was … 17 Dec 2021 Partial Maladministration Regenda Limited (202005985) Case 202005985 · ASB/Abuse/Nuisance The complaint is about: the landlord's handling of the resident's reports of debris in the garden. the landlord's handling of … 16 Dec 2021 Partial Maladministration Great Places Housing Association (202001773) Case 202001773 · Financial The complaint is about the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. … 15 Dec 2021 Partial Maladministration Mid Devon District Council (202013248) Case 202013248 · Local Authority / ALMO or TMO The resident’s complaint is about: The conduct, behaviour and comments by landlord staff made to her when visiting her property, … 15 Dec 2021 Partial Maladministration Sovereign Housing Association Limited (202007083) Case 202007083 · Managing Relations The complaint concerns: How the landlord handled repairs to the resident’s property following his reports of damp and mould. How … 13 Dec 2021 Partial Maladministration Chelmer Housing Partnership Limited (202102484) Case 202102484 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s … 9 Dec 2021 Partial Maladministration One Vision Housing Limited (202006531) Case 202006531 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: The quality of communal cleaning at the property. … 9 Dec 2021 Partial Maladministration Paragon Asra Housing Limited (202015406) Case 202015406 · Financial The complaint is about: The landlord’s response to the resident’s reports that a service charge should not be payable in … 8 Dec 2021 Partial Maladministration Citizen Housing (202105621) Case 202105621 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about: The heating in her property not working. Damp … 8 Dec 2021 Partial Maladministration Derwent Community Housing Association Limited (202010496) Case 202010496 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of unpleasant smells at the property. Complaints handling. 8 Dec 2021 Partial Maladministration Home Group Limited (202009773) Case 202009773 · Financial The complaint is about the landlord’s: Handling of the resident’s staircasing application. Response to the resident’s concerns regarding service charges … 8 Dec 2021 Partial Maladministration Lambeth and Southwark Housing Association Limited (202000920) Case 202000920 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns regarding the temperature within the property. Response to the … 8 Dec 2021 Partial Maladministration Sanctuary Housing Association (202104457) Case 202104457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the resident's … 5 Dec 2021 Partial Maladministration Waltham Forest Council (202110675) Case 202110675 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to: The guttering of the building. The shower in the resident’s property. 4 Dec 2021 Partial Maladministration Birmingham City Council (202107520) Case 202107520 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of the resident’s reports of repairs needed to the external doors of the … 3 Dec 2021 Partial Maladministration Bournville Village Trust (202100005) Case 202100005 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak in her bathroom; response to the … 1 Dec 2021 Partial Maladministration Hammersmith and Fulham Council (202011986) Case 202011986 · Local Authority / ALMO or TMO The complaint is about the length of time taken by the landlord to complete restorative repairs at the resident’s property. … 30 Nov 2021 Partial Maladministration LiveWest Homes Limited (202015208) Case 202015208 · Managing Relations The complaint is about the landlord’s response in respect of: The resident’s reports about delays in completing repairs in the … 30 Nov 2021 Partial Maladministration Raven Housing Trust Limited (202001573) Case 202001573 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: A leak from a neighbouring property and compensation … 29 Nov 2021 Partial Maladministration Newlon Housing Trust (202110290) Case 202110290 · Managing Relations The complaint refers to: The landlord’s response to the resident’s reports of a leak at the property. The landlord’s handling … 26 Nov 2021 Partial Maladministration Abri Group Limited (202007568) Case 202007568 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about defects in her property. The landlord’s complaint handling. 26 Nov 2021 Partial Maladministration Metropolitan Housing Trust Limited (202010483) Case 202010483 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the removal of the communal fire alarm at … 25 Nov 2021 Partial Maladministration Brent Council (202000712) Case 202000712 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Repairs within the resident’s property and within her block prior to July … 25 Nov 2021 Partial Maladministration Derwent Housing Association Limited (202010657) Case 202010657 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s report of fly-tipping outside her property following a mutual exchange. … 24 Nov 2021 Partial Maladministration Habinteg Housing Association Limited (202016907) Case 202016907 · Health and Safety (inc. building safety) The complaint is regarding: The tone of the landlord’s communication. How the landlord sought to arrange an electrical test at … 24 Nov 2021 Partial Maladministration Onward Homes Limited (201909166) Case 201909166 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s reports of a lack of hot water in his property … 23 Nov 2021 Partial Maladministration Trident Housing Association Limited (202109500) Case 202109500 · Financial The complaint is about: The landlord’s handling of toilet repairs at the property. The landlord’s communication regarding rent payments. The … 22 Nov 2021 Partial Maladministration Gentoo Group Limited (202013767) Case 202013767 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about a repairs visit to his property on 24 … 22 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202010889) Case 202010889 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damage to her property caused by a defective … 20 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202015723) Case 202015723 · Managing Relations The complaint is about the landlord’s response to the resident’s: report of a water leak into her property. associated complaint. 19 Nov 2021 Partial Maladministration A2Dominion Housing Group Limited (202002279) Case 202002279 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: The quality of cleaning to the windows at … 18 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202100123) Case 202100123 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the amount … 17 Nov 2021 Partial Maladministration Broxtowe Borough Council (202105375) Case 202105375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a range of different repairs, including leaks, damp … 15 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202015970) Case 202015970 · Financial The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in … 15 Nov 2021 Partial Maladministration Optivo (202010395) Case 202010395 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; response to … 11 Nov 2021 Partial Maladministration Optivo (202008811) Case 202008811 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for adaptations to the property; the resident’s request for … 5 Nov 2021 Partial Maladministration Peabody Trust (202015275) Case 202015275 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 1 Nov 2021 Partial Maladministration Origin Housing Limited (202005974) Case 202005974 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s … 29 Oct 2021 Partial Maladministration Haringey Council (202016546) Case 202016546 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour from the flat below. The landlord’s … 29 Oct 2021 Partial Maladministration Southwark Council (202008046) Case 202008046 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need …