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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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16 May 2025 Partial Maladministration Hyde Housing Association Limited (202402117) Case 202402117 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated … 16 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202317067) Case 202317067 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling. 16 May 2025 Partial Maladministration London Borough of Islington (202418604) Case 202418604 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and … 16 May 2025 Partial Maladministration Plymouth Community Homes Limited (202421163) Case 202421163 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of issues with the drains in her previous property. … 16 May 2025 Partial Maladministration Sanctuary Housing Association (202421010) Case 202421010 · Managing Relations The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 15 May 2025 Partial Maladministration Clarion Housing Association Limited (202303875) Case 202303875 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The … 15 May 2025 Partial Maladministration Great Places Housing Group Limited (202324938) Case 202324938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a … 15 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321145) Case 202321145 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the boiler. Associated complaint. 15 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202408282) Case 202408282 · Financial The complaint is about the landlord's handling of: Repairs to the front door and hallway entrance door as well as … 15 May 2025 Partial Maladministration Southwark Council (202314265) Case 202314265 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Response to reports of … 15 May 2025 Partial Maladministration Teign Housing (202229529) Case 202229529 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The associated formal complaint. 14 May 2025 Partial Maladministration Clarion Housing Association Limited (202312895) Case 202312895 · Managing Relations The complaint is about: 14 May 2025 Partial Maladministration London Borough of Newham (202406771) Case 202406771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202309453) Case 202309453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the resident’s windows and doors. The resident’s reports of antisocial … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (202322335) Case 202322335 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his … 14 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202424815) Case 202424815 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould … 14 May 2025 Partial Maladministration Quadrant-Brownswood Tenant Co-operative Limited (202319498) Case 202319498 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling … 14 May 2025 Partial Maladministration Southwark Council (202414244) Case 202414244 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. … 14 May 2025 Partial Maladministration West Kent Housing Association (202400774) Case 202400774 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports about her kitchen ceiling. … 13 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202333868) Case 202333868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information … 13 May 2025 Partial Maladministration Jigsaw Homes Group Limited (202321821) Case 202321821 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint. 13 May 2025 Partial Maladministration Orbit Housing Association Limited (202322306) Case 202322306 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and damp and mould. windows and front door … 12 May 2025 Partial Maladministration Amplius Living (202416520) Case 202416520 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould and subsequent remedial repairs. This … 12 May 2025 Partial Maladministration Bernicia Group (202420134) Case 202420134 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to … 12 May 2025 Partial Maladministration Homes Plus Limited (202321094) Case 202321094 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, drainage smells, and inadequate insulation. Associated complaint. 12 May 2025 Partial Maladministration London Borough of Islington (202424420) Case 202424420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of a pest infestation. A request … 12 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324021) Case 202324021 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors … 12 May 2025 Partial Maladministration Look Ahead Care and Support Limited (202332698) Case 202332698 · Managing Relations The complaint is about the landlord’s handling of: Information given to the resident about future accommodation. The resident’s dissatisfaction with … 12 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202410487) Case 202410487 · Financial The complaint is about the landlord’s response to: the resident’s request for the reimbursement of repair costs. the resident’s request … 12 May 2025 Partial Maladministration Peabody Trust (202201391) Case 202201391 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost … 12 May 2025 Partial Maladministration Stevenage Borough Council (202300243) Case 202300243 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at … 12 May 2025 Partial Maladministration The Riverside Group Limited (202322210) Case 202322210 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling. 10 May 2025 Partial Maladministration London & Quadrant Housing Trust (202318757) Case 202318757 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the … 10 May 2025 Partial Maladministration Peabody Trust (202318306) Case 202318306 · Managing Relations The complaint is about the landlord’s handling of: Repairs. The resident’s complaint. 9 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202322161) Case 202322161 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of … 9 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202423217) Case 202423217 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns … 9 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214674) Case 202214674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. … 9 May 2025 Partial Maladministration Moat Homes Limited (202345146) Case 202345146 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The … 9 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202333954) Case 202333954 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from her upstairs neighbour. The Ombudsman has … 9 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202410174) Case 202410174 · Financial The complaint is about the landlord’s handling of: the level of rent increase in 2024. the resident’s concerns about the … 8 May 2025 Partial Maladministration Hyde Housing Association Limited (202405328) Case 202405328 · Managing Relations The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320263) Case 202320263 · Managing Relations The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331174) Case 202331174 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339089) Case 202339089 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We … 8 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202308698) Case 202308698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 8 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202324857) Case 202324857 · Financial The complaint is about: The landlord’s handling of the resident’s reports that her mobility scooter had been stolen and her … 8 May 2025 Partial Maladministration One Vision Housing Limited (202319366) Case 202319366 · Financial The complaint is about: The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. … 8 May 2025 Partial Maladministration SHAL Housing Limited (202321204) Case 202321204 · Information and data management The complaint is about the landlord's handling of a rewire at the resident’s property, including: 7 May 2025 Partial Maladministration Clarion Housing Association Limited (202410568) Case 202410568 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen … 7 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321012) Case 202321012 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered …