Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

Most recent first
25 Mar 2022 Partial Maladministration Cornwall Housing Limited (202106464) Case 202106464 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s … 24 Mar 2022 Partial Maladministration Plexus UK (First Project) Limited (202011550) Case 202011550 · Financial The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s … 23 Mar 2022 Partial Maladministration Origin Housing Limited (202015788) Case 202015788 · Financial The complaint is about the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen … 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006745) Case 202006745 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer … 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202007717) Case 202007717 · Financial The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity … 21 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202105422) Case 202105422 · Financial The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling … 16 Mar 2022 Partial Maladministration Paragon Asra Housing Limited (202005865) Case 202005865 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman … 16 Mar 2022 Partial Maladministration Westminster City Council (201916034) Case 201916034 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti … 15 Mar 2022 Partial Maladministration Newlon Housing Trust (202007792) Case 202007792 · Financial The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to … 15 Mar 2022 Partial Maladministration Westminster City Council (202100951) Case 202100951 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the … 11 Mar 2022 Partial Maladministration Golding Homes Limited (202014847) Case 202014847 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s … 9 Mar 2022 Partial Maladministration Notting Hill Genesis (202105452) Case 202105452 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports … 3 Mar 2022 Partial Maladministration Haringey Council (202117782) Case 202117782 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s … 28 Feb 2022 Partial Maladministration Citizen Housing (202101670) Case 202101670 · Managing Relations The complaint was about the landlord’s: Response to the resident’s reports of damp at the property and request for repairs. … 28 Feb 2022 Partial Maladministration Hackney Council (202102440) Case 202102440 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for redecoration following a leak into her property. … 28 Feb 2022 Partial Maladministration Sage Housing Limited (201914513) Case 201914513 · Financial The complaint is about the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of … 25 Feb 2022 Partial Maladministration Clarion Housing Association Limited (202102695) Case 202102695 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal … 24 Feb 2022 Partial Maladministration Midland Heart Limited (202011008) Case 202011008 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) in the car park area … 24 Feb 2022 Partial Maladministration Southern Housing Group Limited (202118131) Case 202118131 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when he moved … 23 Feb 2022 Partial Maladministration Croydon Council (202006659) Case 202006659 · Financial This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns around the condition … 22 Feb 2022 Partial Maladministration Nuneaton and Bedworth Borough Council (202011526) Case 202011526 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage … 21 Feb 2022 Partial Maladministration Kirklees Council (202006481) Case 202006481 · Managing Relations The complaint concerns the landlord’s: response to the resident’s reports of an operative causing damage to her property. response to … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202001888) Case 202001888 · Information and data management The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202107138) Case 202107138 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the … 15 Feb 2022 Partial Maladministration Co-operative Development Society Limited (202117248) Case 202117248 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The resident’s … 14 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (202017187) Case 202017187 · Financial The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath … 14 Feb 2022 Partial Maladministration Spitalfields Housing Association Limited (202008574) Case 202008574 · Managing Relations The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling. 11 Feb 2022 Partial Maladministration Gateway Housing Association Limited (202105653) Case 202105653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request … 11 Feb 2022 Partial Maladministration Hammersmith and Fulham Council (202102300) Case 202102300 · Managing Relations The complaint concerns the landlord’s handling of: repairs to the bathroom window of the property. The associated formal complaint into … 11 Feb 2022 Partial Maladministration Wandle Housing Association Limited (202112638) Case 202112638 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 10 Feb 2022 Partial Maladministration Moat Homes Limited (202102664) Case 202102664 · Managing Relations This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the … 7 Feb 2022 Partial Maladministration Derby Homes Limited (202119453) Case 202119453 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property. 3 Feb 2022 Partial Maladministration Haringey Council (202100265) Case 202100265 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request … 3 Feb 2022 Partial Maladministration The Guinness Partnership Limited (202014482) Case 202014482 · Financial The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his … 31 Jan 2022 Partial Maladministration Catalyst Housing Limited (202007873) Case 202007873 · Financial The complaint is about the landlord’s response to the resident’s reports about: An offer to carpet the floor when she … 31 Jan 2022 Partial Maladministration London Borough of Hounslow (202007782) Case 202007782 · Old Property Condition migrated-2025 The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s … 31 Jan 2022 Partial Maladministration The Guinness Partnership Limited (202112215) Case 202112215 · Financial The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation … 28 Jan 2022 Partial Maladministration London & Quadrant Housing Trust (202005403) Case 202005403 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be … 26 Jan 2022 Partial Maladministration Thames Valley Housing Association Limited (202005385) Case 202005385 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to leaks and damp as well as a silverfish infestation in the property. … 26 Jan 2022 Partial Maladministration Wandle Housing Association Limited (202004197) Case 202004197 · Estate Management The complaint is about the landlord’s Response to the resident’s request for compensation for damaged possessions following a leak at … 25 Jan 2022 Partial Maladministration Guinness Housing Association Limited (202011734) Case 202011734 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for repairs to be carried out to the gas … 25 Jan 2022 Partial Maladministration Stonewater Limited (201915252) Case 201915252 · Financial This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures … 22 Jan 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202111617) Case 202111617 · Managing Relations The complaint is about the landlord's handling of the resident's: reports of a mice infestation in her property communication with … 21 Jan 2022 Partial Maladministration Newham Council (201913436) Case 201913436 · Managing Relations This complaint is about the landlord’s handling of: the resident’s right to buy application; the resident’s request to meet with … 20 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202107688) Case 202107688 · Managing Relations The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint. 20 Jan 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202004670) Case 202004670 · Information and data management This complaint is about the landlord’s Response to the resident’s concerns about the condition of the property when let to … 20 Jan 2022 Partial Maladministration Wandsworth Council (202004657) Case 202004657 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp … 13 Jan 2022 Partial Maladministration Brent Council (202003321) Case 202003321 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent … 13 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202106440) Case 202106440 · Managing Relations The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property … 13 Jan 2022 Partial Maladministration Southwark Council (202111233) Case 202111233 · Financial The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling …