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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
23 May 2025 Partial Maladministration London Borough of Enfield (202405358) Case 202405358 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request … 23 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202403177) Case 202403177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that her doors and windows had been affected by … 23 May 2025 Partial Maladministration London Borough of Havering Council (202312359) Case 202312359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication … 23 May 2025 Partial Maladministration Mansfield District Council (202126813) Case 202126813 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff … 23 May 2025 Partial Maladministration Notting Hill Genesis (202408736) Case 202408736 · Financial The complaint is about: The landlord’s handling of repairs to the heating system and subsequent leak. The landlord’s response to … 23 May 2025 Partial Maladministration Peabody Trust (202420072) Case 202420072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the … 23 May 2025 Partial Maladministration Waverley Borough Council (202325469) Case 202325469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of garden flooding, external … 22 May 2025 Partial Maladministration Central Bedfordshire Council (202300740) Case 202300740 · Local Authority / ALMO or TMO REPORT COMPLAINT 202300740 Central Bedfordshire Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 May 2025 Partial Maladministration City of Westminster Council (202423148) Case 202423148 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a blocked toilet and waste back-surging into her … 22 May 2025 Partial Maladministration Clarion Housing Association Limited (202421448) Case 202421448 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about damp and mould. The landlord’s handling of the … 22 May 2025 Partial Maladministration GreenSquareAccord Limited (202413045) Case 202413045 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Reports about … 22 May 2025 Partial Maladministration Housing For Women (202219976) Case 202219976 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 22 May 2025 Partial Maladministration Leeds City Council (202325343) Case 202325343 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the property’s windows. Hazards in the … 22 May 2025 Partial Maladministration London Borough of Islington (202421585) Case 202421585 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould. Associated complaint. 22 May 2025 Partial Maladministration London Borough of Lambeth (202223933) Case 202223933 · Local Authority / ALMO or TMO REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 22 May 2025 Partial Maladministration London & Quadrant Housing Trust (202306742) Case 202306742 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with: the garden paving. use of the … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202410878) Case 202410878 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 22 May 2025 Partial Maladministration Platform Housing Group Limited (202411497) Case 202411497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request … 21 May 2025 Partial Maladministration Abri Group Limited (202321477) Case 202321477 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the heating and hot water system. … 21 May 2025 Partial Maladministration Clarion Housing Association Limited (202314249) Case 202314249 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated … 21 May 2025 Partial Maladministration ForHousing Limited (202320924) Case 202320924 · Managing Relations This complaint is about: The landlord’s handling of repairs to the resident’s bathroom tiles and bath. The landlord’s complaint handling. 21 May 2025 Partial Maladministration Irwell Valley Housing Association Limited (202340253) Case 202340253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the … 21 May 2025 Partial Maladministration Leeds City Council (202326662) Case 202326662 · Local Authority / ALMO or TMO The complaint is about the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s … 21 May 2025 Partial Maladministration Southern Housing (202439743) Case 202439743 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Concerns about having to temporarily decant. Enquiries about a mutual … 21 May 2025 Partial Maladministration Stockport Homes Limited (202419791) Case 202419791 · Information and data management The complaint is about the landlord’s handling of: The resident’s subject access request. Imposing contact restrictions on the resident. The … 20 May 2025 Partial Maladministration Clarion Housing Association Limited (202308353) Case 202308353 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated … 20 May 2025 Partial Maladministration East Midlands Housing Group Limited (202346240) Case 202346240 · Managing Relations The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling. 20 May 2025 Partial Maladministration Ekaya Housing Association Limited (202219035) Case 202219035 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 20 May 2025 Partial Maladministration Flagship Housing Group Limited (202317467) Case 202317467 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. … 20 May 2025 Partial Maladministration London & Quadrant Housing Trust (202324056) Case 202324056 · Managing Relations The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a … 20 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202307376) Case 202307376 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s request for support when the lift in the block was … 20 May 2025 Partial Maladministration Orbit Housing Association Limited (202413924) Case 202413924 · Estate Management The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of … 20 May 2025 Partial Maladministration Origin Housing Limited (202425613) Case 202425613 · Managing Relations The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s … 20 May 2025 Partial Maladministration Paragon Asra Housing Limited (202227582) Case 202227582 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint. 20 May 2025 Partial Maladministration Sanctuary Housing Association (202230351) Case 202230351 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the guttering and facia board. We … 20 May 2025 Partial Maladministration Torus62 Limited (202427099) Case 202427099 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in … 20 May 2025 Partial Maladministration Trident Housing Association Limited (202347549) Case 202347549 · Financial The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to … 19 May 2025 Partial Maladministration Clarion Housing Association Limited (202346766) Case 202346766 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns … 19 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202326012) Case 202326012 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a leak in his bathroom. We have also … 19 May 2025 Partial Maladministration Southern Housing (202321638) Case 202321638 · Managing Relations The complaints are about the landlord's handling of: Outstanding communal repairs. Outstanding defect works. The associated formal complaint. 19 May 2025 Partial Maladministration Together Housing Association Limited (202332525) Case 202332525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 17 May 2025 Partial Maladministration Stonewater Limited (202317294) Case 202317294 · Managing Relations The complaint is about the landlord's handling of reports of A toilet leak at the property. Other repairs at the … 16 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202309936) Case 202309936 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal … 16 May 2025 Partial Maladministration Citizen Housing (202404305) Case 202404305 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak and associated repairs. Request for the … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202317990) Case 202317990 · Responsive repairs/activity The complaint is about the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202401217) Case 202401217 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202415386) Case 202415386 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). Loss of heating and hot … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202425097) Case 202425097 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns … 16 May 2025 Partial Maladministration Habinteg Housing Association Limited (202225256) Case 202225256 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. … 16 May 2025 Partial Maladministration Home Group Limited (202323765) Case 202323765 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The …