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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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14 Jun 2022 Partial Maladministration Castle Point Borough Council (202017467) Case 202017467 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme … 13 Jun 2022 Partial Maladministration Connexus Housing One Limited (202001271) Case 202001271 · ASB/Abuse/Nuisance This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and … 10 Jun 2022 Partial Maladministration London & Quadrant Housing Trust (202008929) Case 202008929 · Managing Relations The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing. 8 Jun 2022 Partial Maladministration Catalyst Housing Limited (202014121) Case 202014121 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports that bamboo was encroaching their garden from a neighbouring … 6 Jun 2022 Partial Maladministration Notting Hill Genesis (202119278) Case 202119278 · Financial The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the … 6 Jun 2022 Partial Maladministration West Kent Housing Association (202121456) Case 202121456 · Managing Relations The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling. 1 Jun 2022 Partial Maladministration Tower Hamlets Council (202118126) Case 202118126 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent … 31 May 2022 Partial Maladministration Karbon Homes Limited (202004608) Case 202004608 · Managing Relations This complaint is about: The residents’ allegation their share in the property was mis-sold; The landlord’s response to the residents’ … 31 May 2022 Partial Maladministration London Borough of Hackney (202120353) Case 202120353 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at … 31 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104433) Case 202104433 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling … 27 May 2022 Partial Maladministration Southwark Council (202014304) Case 202014304 · Managing Relations The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling … 26 May 2022 Partial Maladministration Clarion Housing Association Limited (202106696) Case 202106696 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s … 25 May 2022 Partial Maladministration Tower Hamlets Homes (202109442) Case 202109442 · Old Property Condition migrated-2025 The complaint is about how the landlord handled: Repairs to the valve in the living room radiator. Repositioning the isolation … 24 May 2022 Partial Maladministration Southend-on-Sea Borough Council (202115415) Case 202115415 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. … 22 May 2022 Partial Maladministration Sovereign Living Limited (202111761) Case 202111761 · Managing Relations The complaint is about the amount the landlord’s response to the resident’s reports of a leak entering his property, and … 20 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202103769) Case 202103769 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her … 20 May 2022 Partial Maladministration bpha Limited (202014080) Case 202014080 · Managing Relations The leaseholder complains about the landlord’s handling of their reports of the following defects at the property: Front door seal. … 20 May 2022 Partial Maladministration Wolverhampton City Council (202117510) Case 202117510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s … 19 May 2022 Partial Maladministration Thames Valley Housing Association Limited (202118911) Case 202118911 · Managing Relations The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its … 17 May 2022 Partial Maladministration Southwark Council (202104866) Case 202104866 · Financial This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ … 14 May 2022 Partial Maladministration Runnymede Borough Council (202116044) Case 202116044 · Moving/Buying/Selling Home The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The … 10 May 2022 Partial Maladministration Home Group Limited (202013927) Case 202013927 · Managing Relations The complaint is about: The landlord’s handling of repairs to a vent and the heating system at the resident’s property. … 10 May 2022 Partial Maladministration The Guinness Partnership Limited (202119664) Case 202119664 · Managing Relations The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint … 29 Apr 2022 Partial Maladministration Islington Council (201816165) Case 201816165 · Managing Relations This complaint is about: The landlord’s handling of persistent damp and mould issues at the property; The landlord’s handling of … 29 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202112117) Case 202112117 · Financial The complaint is about the landlord’s: Response to the resident’s request that it buy back the property. Decision to share … 29 Apr 2022 Partial Maladministration Newham Council (202106974) Case 202106974 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of a blockage in the wet-room drainage. The landlord’s … 29 Apr 2022 Partial Maladministration Places for People Homes Limited (202015387) Case 202015387 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen replacement … 29 Apr 2022 Partial Maladministration Westminster City Council (202000899) Case 202000899 · Financial The complaint is about the landlord’s handling in respect to: The resident’s reports about the current property condition and repairs. … 28 Apr 2022 Partial Maladministration Hammersmith and Fulham Council (202107022) Case 202107022 · Information and data management This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into … 28 Apr 2022 Partial Maladministration Mansfield District Council (202014650) Case 202014650 · ASB/Abuse/Nuisance This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202010302) Case 202010302 · Moving/Buying/Selling Home The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202017495) Case 202017495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the … 22 Apr 2022 Partial Maladministration One Housing Group Limited (202116988) Case 202116988 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the … 20 Apr 2022 Partial Maladministration Paragon Asra Housing Limited (201911969) Case 201911969 · Managing Relations The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response … 13 Apr 2022 Partial Maladministration Croydon Council (202005025) Case 202005025 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the resident’s reports of damp in her property caused by a leak … 12 Apr 2022 Partial Maladministration Thanet District Council (202105158) Case 202105158 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property … 8 Apr 2022 Partial Maladministration Network Homes Limited (202113931) Case 202113931 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. … 6 Apr 2022 Partial Maladministration Karbon Homes Limited (202100441) Case 202100441 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 2 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202104119) Case 202104119 · Estate Management The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The … 1 Apr 2022 Partial Maladministration London & Quadrant Housing Trust (202105440) Case 202105440 · Managing Relations The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating … 31 Mar 2022 Partial Maladministration Cannock Chase District Council (202109327) Case 202109327 · Financial The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident … 31 Mar 2022 Partial Maladministration Islington Council (202100013) Case 202100013 · Estate Management The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (201910665) Case 201910665 · Managing Relations The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202004850) Case 202004850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs … 31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202104706) Case 202104706 · Financial The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and the … 31 Mar 2022 Partial Maladministration Walsall Housing Group Limited (202008533) Case 202008533 · Managing Relations This complaint is about the landlord’s handling of: the resident’s housing transfer. void repairs it carried out to the resident’s … 30 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202011024) Case 202011024 · Financial The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider … 30 Mar 2022 Partial Maladministration Orbit Housing Association Limited (202116059) Case 202116059 · Managing Relations The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling. 29 Mar 2022 Partial Maladministration Metropolitan Thames Valley Housing (202119888) Case 202119888 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling. 28 Mar 2022 Partial Maladministration Westminster City Council (202103767) Case 202103767 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate …