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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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30 May 2025 Partial Maladministration Notting Hill Genesis (202320092) Case 202320092 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Antisocial behaviour (ASB) reports, including items left in communal areas. A transfer … 30 May 2025 Partial Maladministration Notting Hill Genesis (202422574) Case 202422574 · Health and Safety (inc. building safety) The complaint was about the landlord’s response to the resident’s reports of: The resident’s fuse box “sparking”. Damp in the … 30 May 2025 Partial Maladministration Octavia Housing (202220210) Case 202220210 · Financial The complaint is about the landlord’s response to the resident’s: Request for preventative measures for future floods. Request to replace … 30 May 2025 Partial Maladministration Octavia Housing (202423537) Case 202423537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when … 30 May 2025 Partial Maladministration Origin Housing Limited (202339724) Case 202339724 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of: Blocked drains. A leak and mould under the … 30 May 2025 Partial Maladministration Paragon Asra Housing Limited (202323154) Case 202323154 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: The service provided by the managing company. Anti-social … 30 May 2025 Partial Maladministration Peabody Trust (202332409) Case 202332409 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress from the resident’s roof. Reports of pests. Reports … 30 May 2025 Partial Maladministration Southern Housing (202318421) Case 202318421 · ASB/Abuse/Nuisance The complaint is about: The landlord's maintenance and management of repairs to the block. The landlord's maintenance of CCTV. The … 30 May 2025 Partial Maladministration Southern Housing (202328281) Case 202328281 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The mutual exchange, including the condition of the property and garden. The … 30 May 2025 Partial Maladministration Stonewater Limited (202230840) Case 202230840 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The level and reasonableness of estate service charges … 30 May 2025 Partial Maladministration Torus62 Limited (202345588) Case 202345588 · Financial The resident’s complaint is regarding the landlord’s: Response to her concerns that works were not carried out in line with … 30 May 2025 Partial Maladministration Winchester City Council (202322119) Case 202322119 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating … 30 May 2025 Partial Maladministration Yorkshire Housing Limited (202422107) Case 202422107 · Managing Relations The complaint is about the landlord’s handling of the resident's: Reports of a leak from the ensuite shower. Associated complaint. 29 May 2025 Partial Maladministration Abri Group Limited (202423985) Case 202423985 · Estate Management REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025) Our approach The Housing Ombudsman’s approach to … 29 May 2025 Partial Maladministration Clarion Housing Association Limited (202417330) Case 202417330 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: the condition of the communal areas. noise nuisance … 29 May 2025 Partial Maladministration London Borough of Lambeth (202325251) Case 202325251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to … 29 May 2025 Partial Maladministration London Borough of Lambeth (202428770) Case 202428770 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of reports of damp and mould. understanding of the household’s vulnerabilities and support … 29 May 2025 Partial Maladministration London Borough of Waltham Forest (202424336) Case 202424336 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s mutual exchange. Reports of water ingress, damp and mould. Outstanding … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202228981) Case 202228981 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Snagging works in the property. The resident’s concerns about the fire alarm … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320835) Case 202320835 · Managing Relations The complaint is about the landlord’s response to reports of a leak in the property and resulting damp and mould. … 29 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202327380) Case 202327380 · Managing Relations REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating … 29 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202433015) Case 202433015 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated repairs. … 29 May 2025 Partial Maladministration Peabody Trust (202222979) Case 202222979 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to install an electric parking gate. The landlord’s … 29 May 2025 Partial Maladministration Peabody Trust (202321897) Case 202321897 · Financial The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a … 29 May 2025 Partial Maladministration Peabody Trust (202344153) Case 202344153 · Financial The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct … 29 May 2025 Partial Maladministration Sanctuary Housing Association (202408351) Case 202408351 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of a leak. Complaint handling. 29 May 2025 Partial Maladministration Sanctuary Housing Association (202422502) Case 202422502 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: concerns of asbestos in an outbuilding. reports of an electrical … 29 May 2025 Partial Maladministration Vico Homes Limited (202334745) Case 202334745 · Information and data management The complaint is about the landlord’s: response to the resident’s report of a data breach. response to the resident’s request … 28 May 2025 Partial Maladministration Cross Keys Homes Limited (202413160) Case 202413160 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s … 28 May 2025 Partial Maladministration Haringey London Borough Council (202342751) Case 202342751 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of … 28 May 2025 Partial Maladministration Home Group Limited (202230408) Case 202230408 · Managing Relations REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 May 2025 Partial Maladministration Home Group Limited (202332343) Case 202332343 · Managing Relations The complaint is about the landlord’s response to: A heating and hot water outage. Issues relating to storage and a … 28 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230057) Case 202230057 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports … 28 May 2025 Partial Maladministration Milton Keynes Council (202421402) Case 202421402 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 28 May 2025 Partial Maladministration Sovereign Network Homes (202326209) Case 202326209 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s information requests about the communal heating and bin storage, the … 27 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202341828) Case 202341828 · Financial The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. … 27 May 2025 Partial Maladministration Citizen Housing Group Limited (202302148) Case 202302148 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the … 27 May 2025 Partial Maladministration City of Westminster Council (202226345) Case 202226345 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: 27 May 2025 Partial Maladministration Clarion Housing Association Limited (202322054) Case 202322054 · Managing Relations The complaint is about: The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint … 27 May 2025 Partial Maladministration Clarion Housing Association Limited (202425422) Case 202425422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following … 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 27 May 2025 Partial Maladministration London Borough of Tower Hamlets (202331276) Case 202331276 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the … 27 May 2025 Partial Maladministration Origin Housing Limited (202416610) Case 202416610 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the … 27 May 2025 Partial Maladministration Pinnacle Affordable Homes Ltd (202324175) Case 202324175 · For profit The complaint is about the landlord’s: handling of repairs to the heating system. response to the resident’s reports of damp … 27 May 2025 Partial Maladministration West Kent Housing Association (202420405) Case 202420405 · Managing Relations The complaint is about the landlord’s handling of: Issues with the wet room flooring. Issues with the tiling behind the … 23 May 2025 Partial Maladministration Chisel Limited (202227881) Case 202227881 · Managing Relations The complaint is about the landlord’s handling of repairs to the: Boiler. Kitchen, bathroom and garden. We have also investigated … 23 May 2025 Partial Maladministration Citizen Housing (202322514) Case 202322514 · Managing Relations The complaint is about the landlord’s response concerning: The resident’s dissatisfaction with the placement of a warning marker on his … 23 May 2025 Partial Maladministration Clarion Housing Association Limited (202331357) Case 202331357 · Estate Management The complaint is about the landlord’s handling of: A service charge refund. Report of lack of service provision. Repairs and … 23 May 2025 Partial Maladministration Epping Forest District Council (202414667) Case 202414667 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase … 23 May 2025 Partial Maladministration Home Group Limited (202315764) Case 202315764 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of problems with his newly installed windows and doors. …