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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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11 Jun 2025 Partial Maladministration London Borough of Lewisham (202301512) Case 202301512 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of … 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202423546) Case 202423546 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about … 11 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305740) Case 202305740 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint … 11 Jun 2025 Partial Maladministration Stonewater Limited (202328956) Case 202328956 · Managing Relations The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint. 10 Jun 2025 Partial Maladministration Gateway Housing Association Limited (202310470) Case 202310470 · Information and data management The complaint is about the landlord’s handling of: the resident’s concerns about the landlord’s management of her personal data and … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321365) Case 202321365 · Managing Relations REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330297) Case 202330297 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated … 10 Jun 2025 Partial Maladministration Ongo Homes Limited (202327435) Case 202327435 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start … 10 Jun 2025 Partial Maladministration Origin Housing Limited (202327448) Case 202327448 · Information and data management The complaint is about the landlord’s handling of: Repairs to the communal front door. Tiling works to the front entrance … 10 Jun 2025 Partial Maladministration Stonewater Limited (202321327) Case 202321327 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of issues with the drains. The Ombudsman has also … 9 Jun 2025 Partial Maladministration Birmingham City Council (202304360) Case 202304360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the … 9 Jun 2025 Partial Maladministration Bolton at Home Limited (202234276) Case 202234276 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of damp and mould in the communal area. Complaint … 9 Jun 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202417698) Case 202417698 · Financial The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the … 9 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202413823) Case 202413823 · Managing Relations The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway … 9 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202310905) Case 202310905 · Planned Works The complaint is about the landlord’s handling of: The resident’s request for her kitchen and bathroom to be replaced. Damp … 9 Jun 2025 Partial Maladministration Midland Heart Limited (202327679) Case 202327679 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns about the condition of her kitchen. complaint. 9 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202305331) Case 202305331 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of … 9 Jun 2025 Partial Maladministration Southern Housing (202323443) Case 202323443 · Financial The complaint is about the landlord’s response to: The resident’s reports about the front door. The resident’s reports about increased … 6 Jun 2025 Partial Maladministration London Borough of Lambeth (202323039) Case 202323039 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint. 6 Jun 2025 Partial Maladministration Southwark Council (202306282) Case 202306282 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating … 6 Jun 2025 Partial Maladministration Waverley Borough Council (202322576) Case 202322576 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint. 5 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421320) Case 202421320 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The … 5 Jun 2025 Partial Maladministration Karibu Community Homes Limited (202219036) Case 202219036 · ASB/Abuse/Nuisance The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour … 5 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202310094) Case 202310094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 5 Jun 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224) Case 202334224 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant … 4 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202323439) Case 202323439 · Financial The complaint is about the landlord's response to the resident's: reports of damage to personal belongings during a temporary decant. … 4 Jun 2025 Partial Maladministration Hexagon Housing Association Limited (202409523) Case 202409523 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. … 4 Jun 2025 Partial Maladministration Home Group Limited (202318556) Case 202318556 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the … 4 Jun 2025 Partial Maladministration Sanctuary Housing Association (202417848) Case 202417848 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. … 3 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202419385) Case 202419385 · Managing Relations REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202323748) Case 202323748 · Managing Relations The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose … 3 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330453) Case 202330453 · Managing Relations The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the … 3 Jun 2025 Partial Maladministration Sovereign Network Group (202314646) Case 202314646 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, … 3 Jun 2025 Partial Maladministration Thurrock Council (202330865) Case 202330865 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements. 2 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202330554) Case 202330554 · Estate Management The complaint is about: The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level … 2 Jun 2025 Partial Maladministration London Borough of Redbridge (202320807) Case 202320807 · Managing Relations The complaint is about the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint. 2 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202413283) Case 202413283 · Financial The complaint is about the landlord’s handling of the resident’s: request for compensation following a leak and pest infestation at … 31 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202306618) Case 202306618 · Local Authority / ALMO or TMO The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The condition of the … 30 May 2025 Partial Maladministration Amplius Living (202329793) Case 202329793 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the annual solid fuel safety check. The Ombudsman … 30 May 2025 Partial Maladministration Birmingham City Council (202337966) Case 202337966 · Local Authority / ALMO or TMO REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 May 2025 Partial Maladministration City of Westminster Council (202420039) Case 202420039 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: repairs to the bathroom and kitchen, including her … 30 May 2025 Partial Maladministration Clarion Housing Association Limited (202312957) Case 202312957 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of draughts through gaps around her front door. Complaint. 30 May 2025 Partial Maladministration Clarion Housing Association Limited (202314809) Case 202314809 · Estate Management The complaint is about the landlord’s response to the resident’s: Service charge queries. Reports of poor cleaning in the communal … 30 May 2025 Partial Maladministration Great Places Housing Group Limited (202308486) Case 202308486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing … 30 May 2025 Partial Maladministration Karibu Community Homes Limited (202331435) Case 202331435 · Enquiry stage The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to … 30 May 2025 Partial Maladministration London Borough of Islington (202413663) Case 202413663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and damage to … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202318061) Case 202318061 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the … 30 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202430110) Case 202430110 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the … 30 May 2025 Partial Maladministration Magenta Living (202311316) Case 202311316 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports about repairs in her home. The landlord’s handling of … 30 May 2025 Partial Maladministration Notting Hill Genesis (202308701) Case 202308701 · Planned Works The complaint is about the landlord’s handling of: Leaks in the property. Damp and mould. The resident’s request to replace …