Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat in a high rise […]
Decision Case ID 202432330 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a flat in […]
Decision Case ID 202501875 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 October 2025 Background The property is a 3-bedroom terrace […]
Decision Case ID 202318898 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a ground-floor flat owned by the […]
Decision Case ID 202429416 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom ground floor flat with […]
Decision Case ID 202413388 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat. What the complaint is about […]
The complaint is about the landlord’s response to the resident’s reports of: Health and safety issues caused by a gap between the scaffolding and the wall outside her property. A defective push-to-exit button for the lower ground floor block entrance door. The noise from the building works affecting her mental …
Decision Case ID 202342140 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background What the complaint is about The complaint is about the landlord’s […]
Decision Case ID 202427114 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 21 October 2025 Background The resident lives in a ground floor flat. The flat above him […]
Decision Case ID 202449258 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident is a tenant of the landlord, in a house. […]
Decision Case ID 202432825 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident is an assured tenant of the landlord. The property […]
The complaint is about the resident’s: Reports of leaks. Reports of damp and mould. Complaint.
The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal of a gas meter) and associated damp and mould. Leaks to her bathroom. A replacement front entrance door (fire door). A faulty bedroom door. We have also considered the landlord’s …
Decision Case ID 202342604 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a one-bedroom, top floor flat. There are 3 flats […]
Decision Case ID 202441080 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 October 2025 Background The resident is an assured shorthold tenant of the landlord. […]
The complaint is about the landlord’s handling of the resident’s reports of: Sewage blockages. An uneven driveway. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s management of damp and mould. The landlord’s management of intercom and skirting board repairs. The Ombudsman has also investigated the landlord’s complaints handling.
Decision Case ID 202430094 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 2 bedroom house with her son. Her […]
Decision Case ID 202409587 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in 1-bedroom flat […]
Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint […]
Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in the property which is a 2-bedroom […]
Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date 20 October 2025 Background The resident moved into the property, a one bedroom first […]
Decision Case ID 202327840 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 20 October 2025 Background The resident is a leaseholder of a 1-bedroom flat owned […]
Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 4th floor flat. In […]
Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a semi-detached house. She complained to the […]
Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom […]
Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 17 October 2025 Background The resident is a leaseholder of a 1-bedroom […]
Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom terraced […]
Decision Case ID 202502180 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a bungalow owned by the landlord with her […]
Decision Case ID 202415541 & 202415543 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident is an assured tenant living in a […]
Decision Case ID 202323182 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident was a tenant of the landlord until August 2025. It was […]
Decision Case ID 202345829 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 October 2025 Background The resident is a secure tenant of […]
The resident has complained about the landlord’s handling of reports of anti-social behaviour. We have also investigated the associated complaint handling.
Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom flat on the ground floor […]
Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October 2025 Background The resident lives in a flat in a communal block. At the time […]
REPORT COMPLAINT 202433128 The Guinness Partnership Limited 16 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The property is a 2-bedroom flat in a block of 6 […]
This investigation considers: The landlord’s handling of repairs to the resident’s wall. The landlord’s handling of repairs to the resident’s front door. The landlord’s complaint handling.
Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident lives in a 2-bedroom bungalow. Her tenancy commenced on 19 […]
Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background At the time of this complaint, […]
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of water leaks into the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives in a third floor, 2 bedroom flat. There […]
Decision Case ID 202317282 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 October 2025 Background The resident has an assured tenancy with the landlord which is […]
Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident has an assured tenancy with the landlord which […]
Decision Case ID 202421104 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 1 bedroom property in a block […]
Decision Case ID 202405752 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2 bedroom house with a garden. The resident […]
The complaint is about the landlord’s handling of: The resident’s request for a key fob for the car park. The resident’s request for a housing transfer. The resident’s reports concerning a rodent infestation. The resident’s reports concerning electrical safety and her request for a NICEIC test and certificate. The associated …
The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling.
The complaint is about: The landlord’s handling of kitchen floor repairs. The landlord’s complaint handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |