Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
20 Jun 2025 Partial Maladministration Gateway Housing Association Limited (202431390) Case 202431390 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between … 20 Jun 2025 Partial Maladministration Peabody Trust (202303680) Case 202303680 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring … 20 Jun 2025 Partial Maladministration St Albans City and District Council (202417681) Case 202417681 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of repairs to windows and external doors. response to the resident’s request for … 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202234940) Case 202234940 · Financial The complaint is about the resident’s concerns about the landlord’s: Communication about service charge payments. Live chat facility. Complaint handling. 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202436394) Case 202436394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The … 19 Jun 2025 Partial Maladministration Hightown Housing Association Limited (202228597) Case 202228597 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance. 19 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202431395) Case 202431395 · Managing Relations The complaint is about: The landlord’s handling of repairs required to resolve a water leak. The landlord’s complaint handling. 19 Jun 2025 Partial Maladministration One Housing Group Limited (202318008) Case 202318008 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the flat above into her … 19 Jun 2025 Partial Maladministration St Albans City and District Council (202420328) Case 202420328 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, … 19 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202319901) Case 202319901 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An … 18 Jun 2025 Partial Maladministration A2Dominion Housing Group Limited (202319207) Case 202319207 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s … 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202306683) Case 202306683 · Financial The complaint is about the landlord’s handling of: The resident’s request for information on how the service charge is calculated. … 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421853) Case 202421853 · Managing Relations The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered … 18 Jun 2025 Partial Maladministration Gentoo Group Limited (202422461) Case 202422461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 18 Jun 2025 Partial Maladministration Karbon Homes Limited (202315542) Case 202315542 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns regarding staff conduct. Reports of antisocial behaviour (ASB). Reports … 18 Jun 2025 Partial Maladministration Moat Homes Limited (202316242) Case 202316242 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal services, namely: Grounds maintenance. … 18 Jun 2025 Partial Maladministration Onward Homes Limited (202311791) Case 202311791 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Right to Acquire application (RTA). Communications and Complaint. 18 Jun 2025 Partial Maladministration Paradigm Housing Group Limited (202327452) Case 202327452 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity … 17 Jun 2025 Partial Maladministration Ability Housing Association (202410761) Case 202410761 · Estate Management The landlord’s response to the resident’s complaint about: It disconnecting his gas supply. His request for compensation for damage it … 17 Jun 2025 Partial Maladministration London Borough of Camden Council (202322301) Case 202322301 · Local Authority / ALMO or TMO REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 17 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202327581) Case 202327581 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident’s concerns regarding the validity of the fire risk assessment and … 17 Jun 2025 Partial Maladministration Midland Heart Limited (202326283) Case 202326283 · Managing Relations The complaint is about: the landlord’s changes to its allocations policy. the landlord’s handling of a rehousing application. The landlord’s … 17 Jun 2025 Partial Maladministration Peabody Trust (202332296) Case 202332296 · Estate Management The complaint is about the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal … 17 Jun 2025 Partial Maladministration Places for People Group Limited (202404081) Case 202404081 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s … 17 Jun 2025 Partial Maladministration Plus Dane Housing Limited (202305218) Case 202305218 · Managing Relations The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports … 17 Jun 2025 Partial Maladministration Sanctuary Housing Association (202327787) Case 202327787 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damage to her gutter. We have also considered … 17 Jun 2025 Partial Maladministration Sovereign Network Homes (202230225) Case 202230225 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of the resident’s … 16 Jun 2025 Partial Maladministration Amplius Living (202317865) Case 202317865 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of repairs in the kitchen, bathroom, and toilet (WC) … 16 Jun 2025 Partial Maladministration Anchor Hanover Group (202308054) Case 202308054 · Financial The complaint is about: 16 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319234) Case 202319234 · Managing Relations The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s … 16 Jun 2025 Partial Maladministration Onward Homes Limited (202425515) Case 202425515 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 16 Jun 2025 Partial Maladministration Places for People Group Limited (202324903) Case 202324903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the … 13 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202302666) Case 202302666 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of … 13 Jun 2025 Partial Maladministration Nottingham City Council (202318519) Case 202318519 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The removal … 13 Jun 2025 Partial Maladministration Notting Hill Genesis (NHG) (202426512) Case 202426512 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the completion of the … 13 Jun 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202332318) Case 202332318 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out … 13 Jun 2025 Partial Maladministration Southern Housing (202214560) Case 202214560 · Financial The complaint is about the landlord’s handling of: Communal door repairs. The resident’s requests for a refund of service charges … 13 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202330917) Case 202330917 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to … 12 Jun 2025 Partial Maladministration Abri Group Limited (202323612) Case 202323612 · Estate Management The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. … 12 Jun 2025 Partial Maladministration Norwich City Council (202305134) Case 202305134 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise … 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315797) Case 202315797 · Managing Relations The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling. 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202315983) Case 202315983 · Financial The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the … 12 Jun 2025 Partial Maladministration Orbit Housing Association Limited (202324589) Case 202324589 · Information and data management The complaint is about the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor … 12 Jun 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202329287) Case 202329287 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that … 12 Jun 2025 Partial Maladministration Settle Group (202330572) Case 202330572 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs … 12 Jun 2025 Partial Maladministration Southern Housing (202323565) Case 202323565 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of her reports of antisocial behaviour (ASB). The landlord’s complaint handling. 12 Jun 2025 Partial Maladministration West Northamptonshire Council (202416986) Case 202416986 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB). 11 Jun 2025 Partial Maladministration Colchester City Council (202333886) Case 202333886 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The … 11 Jun 2025 Partial Maladministration LiveWest Homes Limited (202202223) Case 202202223 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of an overgrown tree and concerns about the suitability … 11 Jun 2025 Partial Maladministration London Borough of Islington (202423374) Case 202423374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall.