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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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30 Jun 2025 Partial Maladministration Orbit Group Limited (202233468) Case 202233468 · Managing Relations The complaint is about the landlord's handling of repairs to the air source heat pump system. The Ombudsman has also … 30 Jun 2025 Partial Maladministration Origin Housing Limited (202333666) Case 202333666 · Responsive repairs/activity REPORT COMPLAINT 202333666 Origin Housing Limited 27 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Jun 2025 Partial Maladministration Peabody Trust (202411494) Case 202411494 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports that the wet room floor was uneven, and water … 30 Jun 2025 Partial Maladministration Peabody Trust (202416614) Case 202416614 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about asbestos and subsequent remedial works. We have also … 30 Jun 2025 Partial Maladministration Peabody Trust (202426108) Case 202426108 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The resident’s reports of … 30 Jun 2025 Partial Maladministration Sovereign Network Group (202307583) Case 202307583 · Estate Management The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property and repairs needed, … 30 Jun 2025 Partial Maladministration Stonewater Limited (202435196) Case 202435196 · Financial The complaint is about the landlord’s handling of: Repairs to a blocked toilet and drain. Concerns about damage to the … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202327344) Case 202327344 · Financial The complaint is about the landlord’s response to the resident’s query regarding: The obligation to pay service charges, which include … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202419280) Case 202419280 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint from June 2023 about noise disturbance because of improvement … 27 Jun 2025 Partial Maladministration Bolton at Home Limited (202426183) Case 202426183 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports about damp and mould, including repairs to the gutters. … 27 Jun 2025 Partial Maladministration London Borough of Wandsworth (202315207) Case 202315207 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202302084) Case 202302084 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns relating to the cooker socket. Reports of an uneven … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202304370) Case 202304370 · Financial The complaint is about the landlord’s: Response to the resident’s: Concerns about roof repairs and damage to flooring. Request for … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202313660) Case 202313660 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that they were not receiving services they had paid … 27 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202331601) Case 202331601 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs following … 27 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202302071) Case 202302071 · Managing Relations The complaint is about the landlords handling of: Boiler repairs. The associated complaint. 27 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202423497) Case 202423497 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from … 27 Jun 2025 Partial Maladministration Southern Housing (202232562) Case 202232562 · Managing Relations The complaint is about the landlords handling of: Works agreed in September 2021. The resident’s report of a leak. The … 27 Jun 2025 Partial Maladministration Southern Housing (202312644) Case 202312644 · Financial The complaint is about the landlord’s handling of: The resident’s complaint about the level and reasonableness of a service charge … 27 Jun 2025 Partial Maladministration Southern Housing (202314409) Case 202314409 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about a boiler repair. Delays starting a gate adaptation. … 27 Jun 2025 Partial Maladministration The Riverside Group Limited (202308420) Case 202308420 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint … 26 Jun 2025 Partial Maladministration Accent Housing Limited (202329781) Case 202329781 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A fallen tree and damage caused to her … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202324619) Case 202324619 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of damaged paving in a communal area. Response to … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202433894) Case 202433894 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202319256) Case 202319256 · Financial The complaint is about the landlord’s response to: The resident’s reports of water leaks in the temporary property and his … 26 Jun 2025 Partial Maladministration My Space Housing Solutions (202427842) Case 202427842 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about the support it provided and his request for … 26 Jun 2025 Partial Maladministration Oxford City Council (202425826) Case 202425826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould in the property. The resident’s complaint regarding staff conduct. … 26 Jun 2025 Partial Maladministration Sanctuary Housing Association (202322989) Case 202322989 · Managing Relations REPORT COMPLAINT 202322989 Sanctuary Housing Association 26 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Jun 2025 Partial Maladministration The Riverside Group Limited (202415005) Case 202415005 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the shared boiler flue system. Associated complaint. 25 Jun 2025 Partial Maladministration Citizen Housing Group Limited (202310414) Case 202310414 · Financial The complaint is about the landlord’s handling of the resident’s: reports of repairs and damp and mould in the property. … 25 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202427773) Case 202427773 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations at her property. The associated complaint. 25 Jun 2025 Partial Maladministration East Midlands Housing Group Limited (202303911) Case 202303911 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s boiler. response to her concerns about the conduct … 25 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202408454) Case 202408454 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in … 25 Jun 2025 Partial Maladministration London Borough of Hounslow (202410799) Case 202410799 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the … 25 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202335498) Case 202335498 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Issues with the hot water system at the … 25 Jun 2025 Partial Maladministration Magenta Living (202319377) Case 202319377 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 25 Jun 2025 Partial Maladministration Southern Housing (202330626) Case 202330626 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of internal repairs to her property and damage to … 25 Jun 2025 Partial Maladministration Walsall Housing Group Limited (202302975) Case 202302975 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould, including its associated communication. The resident’s complaint. 25 Jun 2025 Partial Maladministration Westminster Community Homes Limited (202416446) Case 202416446 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Reports of squatters in a nearby property. … 24 Jun 2025 Partial Maladministration Cotman Housing Association Limited (202405270) Case 202405270 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a … 24 Jun 2025 Partial Maladministration Places for People Group Limited (202400604) Case 202400604 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould. Associated complaint. 24 Jun 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331664) Case 202331664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. … 24 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202310730) Case 202310730 · Estate Management The complaint is regarding the landlord’s handling of the resident’s concerns about: Increases in rent and service charges. Repairs to … 24 Jun 2025 Partial Maladministration The Riverside Group Limited (202324500) Case 202324500 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We have also considered the landlord’s complaint handling … 23 Jun 2025 Partial Maladministration Accent Housing Limited (202328246) Case 202328246 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property and … 23 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202422421) Case 202422421 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the … 23 Jun 2025 Partial Maladministration Notting Hill Genesis (202336066) Case 202336066 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns regarding the delays in … 23 Jun 2025 Partial Maladministration Platform Housing Group Limited (202318118) Case 202318118 · Estate Management The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the … 23 Jun 2025 Partial Maladministration Southern Housing (202329127) Case 202329127 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and outstanding repairs. Reports of pest infestation … 20 Jun 2025 Partial Maladministration Birmingham City Council (202229682) Case 202229682 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint.