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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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16 Jul 2025 Partial Maladministration London Borough of Hackney (202429912) Case 202429912 · Managing Relations The complaint is about the landlord’s handling of: The resident’s transfer application and banding. Overcrowding in the resident’s property. Damp … 16 Jul 2025 Partial Maladministration London Borough of Hackney (202443817) Case 202443817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the lifts. Leaks in the communal areas. Individuals sleeping in … 16 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202441243) Case 202441243 · Managing Relations The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint. 16 Jul 2025 Partial Maladministration Peabody Trust (202229317) Case 202229317 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the replacement of communal lifts. The associated complaint 16 Jul 2025 Partial Maladministration Sanctuary Housing Association (202432142) Case 202432142 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home. The resident’s … 15 Jul 2025 Partial Maladministration Estuary Housing Association Limited (202331300) Case 202331300 · Managing Relations REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Jul 2025 Partial Maladministration London Borough of Hackney (202322782) Case 202322782 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the recovery of service charge arrears. We have also considered the landlord’s … 15 Jul 2025 Partial Maladministration London Borough of Lambeth (202433359) Case 202433359 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A radiator repair. The associated complaint. 15 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416492) Case 202416492 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 14 Jul 2025 Partial Maladministration Broadland Housing Association Limited (202223230) Case 202223230 · Financial The complaint is about the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s … 14 Jul 2025 Partial Maladministration Dacorum Borough Council (202405607) Case 202405607 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous … 14 Jul 2025 Partial Maladministration London Borough of Lambeth (202426737) Case 202426737 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp … 14 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202335259) Case 202335259 · Financial The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of its contractor’s operative. Reports of … 14 Jul 2025 Partial Maladministration Sovereign Network Homes (202415627) Case 202415627 · Estate Management The complaint is about the landlord’s response to the resident’s: Enquiries about electric car charging points. Concerns about parking enforcement. … 11 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202307075) Case 202307075 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. … 11 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202342516) Case 202342516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to … 11 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202426266) Case 202426266 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and remedial repairs. the associated complaint. 11 Jul 2025 Partial Maladministration Peabody Trust (202217418) Case 202217418 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also considered … 11 Jul 2025 Partial Maladministration Peabody Trust (202428118) Case 202428118 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling. 10 Jul 2025 Partial Maladministration London Borough of Lewisham (202425782) Case 202425782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for … 9 Jul 2025 Partial Maladministration Amplius Living (202310014) Case 202310014 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Reports of … 9 Jul 2025 Partial Maladministration Haringey London Borough Council (202427921) Case 202427921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Jul 2025 Partial Maladministration Orbit Group Limited (202310281) Case 202310281 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that carpets and flooring were contaminated and the smelt … 8 Jul 2025 Partial Maladministration London Borough of Islington (202324831) Case 202324831 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of pigeon guano on the communal area outside his … 8 Jul 2025 Partial Maladministration Southern Housing (202332315) Case 202332315 · Managing Relations The complaint is about the landlord’s handling of: A bathroom heating rail installation. The associated complaint. 8 Jul 2025 Partial Maladministration Sovereign Network Group (202419762) Case 202419762 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports. The resident’s complaint. 7 Jul 2025 Partial Maladministration Great Places Housing Association (202341917) Case 202341917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: repairs to the bathroom. anti-social behaviour (ASB). the … 7 Jul 2025 Partial Maladministration Royal Borough of Kensington and Chelsea (202319777) Case 202319777 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of issues with her heating and hot water. The … 6 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202431663) Case 202431663 · Managing Relations This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of … 4 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202330750) Case 202330750 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour … 3 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202435416) Case 202435416 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric … 3 Jul 2025 Partial Maladministration Sovereign Network Homes (202325540) Case 202325540 · Managing Relations The complaint is about the landlord’s handling of: An emergency repair. The associated complaint. 2 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202414698) Case 202414698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also … 1 Jul 2025 Partial Maladministration City of Westminster Council (202435052) Case 202435052 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202432728) Case 202432728 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202446846) Case 202446846 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and … 30 Jun 2025 Partial Maladministration Dartford Borough Council (202327308) Case 202327308 · Local Authority / ALMO or TMO This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the … 30 Jun 2025 Partial Maladministration Eastbourne Borough Council (202427422) Case 202427422 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the … 30 Jun 2025 Partial Maladministration East Devon District Council (202437033) Case 202437033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard … 30 Jun 2025 Partial Maladministration Haringey London Borough Council (202318746) Case 202318746 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the … 30 Jun 2025 Partial Maladministration Home Group Limited (202319452) Case 202319452 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damaged window frames. A roof leak. 30 Jun 2025 Partial Maladministration London Borough of Islington (202437111) Case 202437111 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to take over the tenancy following the death of … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202427015) Case 202427015 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the property and request for … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202432458) Case 202432458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the heating and hot water system. … 30 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202438710) Case 202438710 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of damp and mould. Response to the resident’s request … 30 Jun 2025 Partial Maladministration Magna Housing Limited (202327003) Case 202327003 · Managing Relations The complaint is about the landlord’s handling of repairs to the driveway. We have also considered the associated complaint. 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202235018) Case 202235018 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202432146) Case 202432146 · Managing Relations The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the … 30 Jun 2025 Partial Maladministration One Housing Group Limited (202318113) Case 202318113 · Financial The complaint is about the landlord’s handling of: Communication with the resident. The resident’s reports of concerns about fire safety. … 30 Jun 2025 Partial Maladministration Ongo Homes Limited (202325287) Case 202325287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their …