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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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29 Jul 2025 Partial Maladministration Southern Housing (202403970) Case 202403970 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be rehoused. Reports of antisocial behaviour (ASB). Reports … 29 Jul 2025 Partial Maladministration Southern Housing (202415124) Case 202415124 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about cracks to the bedroom ceiling. The associated complaint. 29 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202319272) Case 202319272 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns regarding estate signage. associated complaint. 29 Jul 2025 Partial Maladministration The Riverside Group Limited (202440889) Case 202440889 · Managing Relations This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the … 29 Jul 2025 Partial Maladministration Your Housing Group Limited (202428001) Case 202428001 · Managing Relations The complaint is about the landlord's handling of: Repairs following the resident’s report of a burst water pipe under the … 28 Jul 2025 Partial Maladministration London Borough of Enfield (202327727) Case 202327727 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The … 28 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202437717) Case 202437717 · Managing Relations The complaint is about the landlord’s: Handling of a roof leak, damp and mould. Complaint handling. 28 Jul 2025 Partial Maladministration Orbit Group Limited (202442734) Case 202442734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns … 28 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202342452) Case 202342452 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back … 28 Jul 2025 Partial Maladministration The Extracare Charitable Trust (202415163) Case 202415163 · Managing Relations This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint. 26 Jul 2025 Partial Maladministration LiveWest Homes Limited (202427894) Case 202427894 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. … 26 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202443643) Case 202443643 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling 26 Jul 2025 Partial Maladministration West Lancashire Borough Council (202422281) Case 202422281 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request. 25 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202402709) Case 202402709 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of inappropriate … 25 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202342051) Case 202342051 · Managing Relations The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following … 25 Jul 2025 Partial Maladministration London Borough of Hounslow (202435194) Case 202435194 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a … 25 Jul 2025 Partial Maladministration London Borough of Waltham Forest (202432410) Case 202432410 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for a refund of the credit balance on his … 25 Jul 2025 Partial Maladministration Manchester City Council (202440330) Case 202440330 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of … 25 Jul 2025 Partial Maladministration Notting Hill Genesis (202427550) Case 202427550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. … 25 Jul 2025 Partial Maladministration Peabody Trust (202342462) Case 202342462 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property … 24 Jul 2025 Partial Maladministration Bristol City Council (202441973) Case 202441973 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden … 24 Jul 2025 Partial Maladministration Dacorum Borough Council (202332779) Case 202332779 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void … 24 Jul 2025 Partial Maladministration Moat Homes Limited (202347837) Case 202347837 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to the resident’s … 24 Jul 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202431391) Case 202431391 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak causing damp and mould. Her … 24 Jul 2025 Partial Maladministration Sage Homes RP Limited (202444531) Case 202444531 · For profit REPORT COMPLAINT 202444531 Sage Homes RP Limited 24 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202437379) Case 202437379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing application. Reports of damp and mould and the associated … 24 Jul 2025 Partial Maladministration Sovereign Network Group (202419125) Case 202419125 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated window and door issues. … 24 Jul 2025 Partial Maladministration Thirteen Housing Group Limited (202426134) Case 202426134 · Managing Relations This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. … 23 Jul 2025 Partial Maladministration Orbit Housing Association Limited (202431727) Case 202431727 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports … 23 Jul 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202425936) Case 202425936 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, … 23 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202326468) Case 202326468 · Financial The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result … 22 Jul 2025 Partial Maladministration Homes Plus Limited (202439731) Case 202439731 · Estate Management The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling. 22 Jul 2025 Partial Maladministration London Borough of Croydon (202327945) Case 202327945 · Managing Relations The complaint is about the landlord’s handling of: An emergency request to access a communal cupboard. The associated complaint. 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202348064) Case 202348064 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s … 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416505) Case 202416505 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated … 22 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202408102) Case 202408102 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s housing transfer application for a move on medical grounds. A … 22 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202318346) Case 202318346 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Her rent and service charge. The sign-up process. … 22 Jul 2025 Partial Maladministration Peabody Trust (202438089) Case 202438089 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The condition of the property, including damp and … 22 Jul 2025 Partial Maladministration Westward Housing Group Limited (202406785) Case 202406785 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp … 22 Jul 2025 Partial Maladministration Your Housing Group Limited (202403889) Case 202403889 · Information and data management The complaint is about the landlord’s: Handling of the repairs to the kitchen. Handling of the repairs to the bathroom. … 21 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202430074) Case 202430074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about … 21 Jul 2025 Partial Maladministration Leicester City Council (202407619) Case 202407619 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a key fob. Reports of antisocial behaviour (ASB). … 21 Jul 2025 Partial Maladministration Notting Hill Genesis (202404192) Case 202404192 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of a loss of heating and hot water. Complaint … 21 Jul 2025 Partial Maladministration Onward Homes Limited (202419128) Case 202419128 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reported water leaks and damage caused; the associated complaint. 19 Jul 2025 Partial Maladministration Beyond Housing Limited (202437783) Case 202437783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of subsidence. Complaint handling. 17 Jul 2025 Partial Maladministration Amplius Living (202415453) Case 202415453 · Managing Relations The complaint is about the landlord’s: Position regarding an upgrade to the property’s heating system. Handling of repairs to the … 17 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202308049) Case 202308049 · Managing Relations The complaint is about the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s … 16 Jul 2025 Partial Maladministration Accent Housing Limited (202434480) Case 202434480 · Financial The complaint is about the landlord’s handling of: A roof leak, damp and mould, and internal repairs. The resident’s reports … 16 Jul 2025 Partial Maladministration Babergh District Council (202430826) Case 202430826 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about a new lock in the front door of … 16 Jul 2025 Partial Maladministration Golding Homes Limited (202413086) Case 202413086 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The Ombudsman …