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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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14 Aug 2023 Partial Maladministration Gentoo Group Limited (202218195) Case 202218195 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the resident’s property. The associated complaint. 11 Aug 2023 Partial Maladministration Hightown Housing Association Limited (202121975) Case 202121975 · Managing Relations The complaint is about the landlord’s handling of: The concerns raised by the resident about the safety and condition of … 10 Aug 2023 Partial Maladministration Aster Group Limited (202214054) Case 202214054 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould … 10 Aug 2023 Partial Maladministration Midland Heart Limited (202125636) Case 202125636 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports of no heating in the property. The landlord’s response … 9 Aug 2023 Partial Maladministration Anchor Hanover Group (202210054) Case 202210054 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that the property was too hot. Response to the … 9 Aug 2023 Partial Maladministration Hackney Council (202112672) Case 202112672 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when … 8 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212402) Case 202212402 · Managing Relations The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the … 7 Aug 2023 Partial Maladministration Paragon Asra Housing Limited (202216669) Case 202216669 · Managing Relations The complaint is about: The landlord’s handling of the installation of new lighting within the external communal areas of the … 4 Aug 2023 Partial Maladministration Birmingham City Council (202111745) Case 202111745 · Managing Relations The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint. 3 Aug 2023 Partial Maladministration Babergh District Council (202208598) Case 202208598 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint … 3 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (201906471) Case 201906471 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s front door and back door following reports of … 31 Jul 2023 Partial Maladministration Citizen Housing (202115328) Case 202115328 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to reconnect his electricity supply. Request for permission to … 31 Jul 2023 Partial Maladministration ForHousing Limited (202121688) Case 202121688 · Estate Management The complaint is about: the landlord’s handling of repairs required to address the heating issues in the resident’s property, in … 31 Jul 2023 Partial Maladministration Milton Keynes City Council (202107671) Case 202107671 · Managing Relations The complaint is about the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the … 31 Jul 2023 Partial Maladministration Nottingham City Council (202007047) Case 202007047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from the upstairs property. The resident’s reports … 31 Jul 2023 Partial Maladministration Paragon Asra Housing Limited (202116346) Case 202116346 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports of: Repairs to the roof and subsequent ceiling repairs. The … 31 Jul 2023 Partial Maladministration Peabody Trust (202117790) Case 202117790 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling … 31 Jul 2023 Partial Maladministration Southern Housing Group Limited (202103763) Case 202103763 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. … 31 Jul 2023 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108049) Case 202108049 · Financial The complaint is about the landlord’s handling of: Repairs to the front door. Repairs to the skirting board. Re-sealing the … 31 Jul 2023 Partial Maladministration Wandsworth Council (202127810) Case 202127810 · Financial The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to … 29 Jul 2023 Partial Maladministration Optivo (now Southern Housing) (202208944) Case 202208944 · Managing Relations The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the … 28 Jul 2023 Partial Maladministration Bromford Housing Group Limited (202125691) Case 202125691 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 28 Jul 2023 Partial Maladministration Lambeth Council (202203038) Case 202203038 · Financial This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property. How … 28 Jul 2023 Partial Maladministration Sanctuary Housing Association (202207260) Case 202207260 · Estate Management The resident has complained about the landlord’s handling of: her request for operatives to wear new PPE during visits. her … 28 Jul 2023 Partial Maladministration South Liverpool Homes Limited (202221149) Case 202221149 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears. Handling … 27 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202216676) Case 202216676 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of mould at the property. associated complaint. 27 Jul 2023 Partial Maladministration LiveWest Homes Limited (202209620) Case 202209620 · Managing Relations The complaint is about: The landlord’s delay to completing repairs to the outside wall of the resident’s property. The landlord’s … 25 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202205997) Case 202205997 · Managing Relations This complaint is about the landlord’s handling of: The boiler replacement. Reports of mould within the property. The resident’s request … 21 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202123207) Case 202123207 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from the flat above. The associated … 21 Jul 2023 Partial Maladministration Hammersmith and Fulham Council (202109735) Case 202109735 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s Freedom of Information (FOI) requests; response to the resident’s concerns … 20 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202201723) Case 202201723 · Financial The complaint is about the landlord’s handling of: The mutual exchange and associated issues regarding the condition of the property … 20 Jul 2023 Partial Maladministration Hammersmith and Fulham Council (202223539) Case 202223539 · Financial The complaint is about the landlord’s: management of the resident’s rent; handling of soundproofing works and other repairs to the … 19 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202203264) Case 202203264 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling. 19 Jul 2023 Partial Maladministration Home Group Limited (202208159) Case 202208159 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould. Decision not to insulate the property. This … 18 Jul 2023 Partial Maladministration Inquilab Housing Association Limited (202117243) Case 202117243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in … 17 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202124293) Case 202124293 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s … 17 Jul 2023 Partial Maladministration London Borough of Enfield (202212869) Case 202212869 · Estate Management The complaint is about: The resident’s request for a suitability review of the property. The state of repair of the … 14 Jul 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202017341) Case 202017341 · Information and data management The complaint relates to: The landlords handling of the flooring repairs. The landlords handling of the resident’s request for the … 12 Jul 2023 Partial Maladministration One Housing Group Limited (202117903) Case 202117903 · Managing Relations The complaint is about: The landlord’s handling of the sale of the resident’s shared ownership property; The resident’s claim that … 11 Jul 2023 Partial Maladministration Hyde Housing Association Limited (202116942) Case 202116942 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its management of the sinking fund and repairs … 10 Jul 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203480) Case 202203480 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a leak in the property and the subsequent … 5 Jul 2023 Partial Maladministration A2Dominion Housing Group Limited (202205463) Case 202205463 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a toilet at the property. Handling of the associated complaint. … 4 Jul 2023 Partial Maladministration Cornwall Housing Limited (202204685) Case 202204685 · Managing Relations The complaint is about the landlord’s: handling of repairs to the property’s boiler; complaints handling. 3 Jul 2023 Partial Maladministration Cornwall Council (202216451) Case 202216451 · Managing Relations The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at … 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202010178) Case 202010178 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in … 30 Jun 2023 Partial Maladministration Curo Places Limited (202118805) Case 202118805 · Estate Management The complaint is about: The accuracy of the landlord’s advertisement for the property. The landlord’s response to the resident’s request … 30 Jun 2023 Partial Maladministration Islington Council (202206179) Case 202206179 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of water ingress from the balcony and within the … 30 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202201557) Case 202201557 · Managing Relations The complaint is about; The landlord’s handling of an emergency property transfer and the resident’s access to temporary accommodation due … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202008357) Case 202008357 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s … 29 Jun 2023 Partial Maladministration Basildon Borough Council (202115032) Case 202115032 · Managing Relations The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How …