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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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31 Jul 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202406847) Case 202406847 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated … 31 Jul 2025 Partial Maladministration Haringey London Borough Council (202420057) Case 202420057 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp … 31 Jul 2025 Partial Maladministration Lewes District Council (202446507) Case 202446507 · Local Authority / ALMO or TMO REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jul 2025 Partial Maladministration London Borough of Croydon (202332332) Case 202332332 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. … 31 Jul 2025 Partial Maladministration London Borough of Hackney (202304210) Case 202304210 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the length of time taken to relocate her … 31 Jul 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325283) Case 202325283 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, … 31 Jul 2025 Partial Maladministration London Borough of Lewisham (202440401) Case 202440401 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure … 31 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202346786) Case 202346786 · Managing Relations The complaint is about the landlord’s handling of: Boiler repairs. Damp and mould. The associated complaint. 31 Jul 2025 Partial Maladministration Midland Heart Limited (202412035) Case 202412035 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of rodent infestation. Response to concerns about staff conduct. Handling of a move … 31 Jul 2025 Partial Maladministration Moat Homes Limited (202450882) Case 202450882 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of a request for a disabled parking bay. Handling of antisocial behaviour (ASB) … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202315804) Case 202315804 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s enquiries about fire safety. We have also investigated the landlord’s … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202344680) Case 202344680 · Financial The complaint is about the landlord’s handling of: The resident’s request for information on how the service charges are calculated … 31 Jul 2025 Partial Maladministration Newlon Housing Trust (202441956) Case 202441956 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Damp, mould, and internal repairs. External repairs and … 31 Jul 2025 Partial Maladministration Norwich City Council (202329598) Case 202329598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation … 31 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202421662) Case 202421662 · Managing Relations This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. … 31 Jul 2025 Partial Maladministration Royal Borough Of Greenwich (202423045) Case 202423045 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). communications with the resident. handling … 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202337231) Case 202337231 · Managing Relations The complaint is about the landlord’s handling of: A garage door repair. The associated complaint. 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202409928) Case 202409928 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of … 31 Jul 2025 Partial Maladministration Southern Housing (202325387) Case 202325387 · Financial The complaint is about: the increase in the costs of the resident’s service charge. the landlord’s handling of the resident’s … 31 Jul 2025 Partial Maladministration Southern Housing (202441914) Case 202441914 · Financial The complaint is about the landlord’s handling of the resident’s reports of: damp and mould leaks window repairs damage to … 31 Jul 2025 Partial Maladministration Together Housing Association Limited (202438425) Case 202438425 · ASB/Abuse/Nuisance REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2025 Partial Maladministration Vivid Housing Limited (202320014) Case 202320014 · Managing Relations The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of … 31 Jul 2025 Partial Maladministration Vivid Housing Limited (202442572) Case 202442572 · Responsive repairs/activity The resident’s complaint is about the landlord's response to his reports about: the condition of his windows. damp and mould … 30 Jul 2025 Partial Maladministration GreenSquareAccord Limited (202433034) Case 202433034 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 30 Jul 2025 Partial Maladministration London Borough of Camden Council (202402324) Case 202402324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. … 30 Jul 2025 Partial Maladministration London Borough of Islington (202432335) Case 202432335 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and … 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202415887) Case 202415887 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual … 30 Jul 2025 Partial Maladministration London Borough of Lewisham (202437098) Case 202437098 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202217681) Case 202217681 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416390) Case 202416390 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202430881) Case 202430881 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202431389) Case 202431389 · Managing Relations The complaint is about: The effects of disrepair on the value of the resident’s property. The landlord’s handling of leaks, … 30 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202330415) Case 202330415 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated work. Kitchen, bathroom, window, … 30 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202441975) Case 202441975 · Managing Relations REPORT COMPLAINT 202441975 Metropolitan Thames Valley Housing (MTV) 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and … 30 Jul 2025 Partial Maladministration Peabody Trust (202445927) Case 202445927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports about the standard of … 30 Jul 2025 Partial Maladministration Places for People Group Limited (202441700) Case 202441700 · Information and data management The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports … 30 Jul 2025 Partial Maladministration Richmond Housing Partnership Limited (202445281) Case 202445281 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould. complaint handling. 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202322712) Case 202322712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Lift repairs. Reports of anti-social behaviour. 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202419673) Case 202419673 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. An Occupational Therapist (OT) referral … 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202450881) Case 202450881 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s storage heaters. Electrical costs due to the storage … 30 Jul 2025 Partial Maladministration Southern Housing (202439760) Case 202439760 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of discriminatory practices. The landlord’s handling of the resident’s … 30 Jul 2025 Partial Maladministration Stonewater Limited (202317567) Case 202317567 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaints about: Fencing. Bias. Anti-social behaviour (ASB). Compensation for rent … 30 Jul 2025 Partial Maladministration West Kent Housing Association (202327097) Case 202327097 · Managing Relations The complaint is about the landlord's handling of the resident’s requests about windows repairs. We have also considered the landlord’s … 29 Jul 2025 Partial Maladministration Aster Group Limited (202405025) Case 202405025 · Managing Relations The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. … 29 Jul 2025 Partial Maladministration Citizen Housing Group Limited (202431377) Case 202431377 · Financial The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of issues with damp and … 29 Jul 2025 Partial Maladministration Leeds City Council (202430014) Case 202430014 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint. 29 Jul 2025 Partial Maladministration London Borough of Wandsworth (202429783) Case 202429783 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated … 29 Jul 2025 Partial Maladministration Peabody Trust (202310582) Case 202310582 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the … 29 Jul 2025 Partial Maladministration Peter Bedford Housing Association Limited (202447782) Case 202447782 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December … 29 Jul 2025 Partial Maladministration Regenda Limited (202422719) Case 202422719 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal …