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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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15 Aug 2025 Partial Maladministration Royal Borough Of Greenwich (202425589) Case 202425589 · Local Authority / ALMO or TMO The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s … 15 Aug 2025 Partial Maladministration Southern Housing (202413945) Case 202413945 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of … 15 Aug 2025 Partial Maladministration The Guinness Partnership Limited (202407989) Case 202407989 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler. 15 Aug 2025 Partial Maladministration Watford Community Housing Trust (202428513) Case 202428513 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns … 14 Aug 2025 Partial Maladministration Amplius Living (202417094) Case 202417094 · Managing Relations The resident’s complaint is about the landlord’s: Response to reports of a faulty Air Source Heat Pump (ASHP). Handling of … 14 Aug 2025 Partial Maladministration Leicester City Council (202340066) Case 202340066 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about … 14 Aug 2025 Partial Maladministration London Borough of Ealing (202334976) Case 202334976 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate … 14 Aug 2025 Partial Maladministration London Borough of Ealing (202447207) Case 202447207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign … 14 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202400842) Case 202400842 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the … 14 Aug 2025 Partial Maladministration North West Leicestershire District Council (202419956) Case 202419956 · Local Authority / ALMO or TMO The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling. 14 Aug 2025 Partial Maladministration Notting Hill Genesis (202321669) Case 202321669 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing … 14 Aug 2025 Partial Maladministration Peabody Trust (202421457) Case 202421457 · Managing Relations The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint. 14 Aug 2025 Partial Maladministration Wolverhampton City Council (202344654) Case 202344654 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated … 13 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202345104) Case 202345104 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated … 13 Aug 2025 Partial Maladministration London Borough of Waltham Forest (202440600) Case 202440600 · Local Authority / ALMO or TMO The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202330012) Case 202330012 · Financial REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202341288) Case 202341288 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202342298) Case 202342298 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 13 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202343946) Case 202343946 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. … 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202439386) Case 202439386 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202447855) Case 202447855 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 12 Aug 2025 Partial Maladministration London Borough of Newham (202445184) Case 202445184 · Old Property Condition categories The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s home. 12 Aug 2025 Partial Maladministration One Manchester Limited (202415219) Case 202415219 · Financial The complaint is about the landlord’s handling of: The resident’s service charge account including their request for a breakdown and … 12 Aug 2025 Partial Maladministration Sanctuary Housing Association (202337495) Case 202337495 · Managing Relations REPORT COMPLAINT 202337495 Sanctuary Housing Association 12 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202326263) Case 202326263 · Financial The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns … 11 Aug 2025 Partial Maladministration London Borough of Islington (202421289) Case 202421289 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query. 11 Aug 2025 Partial Maladministration St Mungo Community Housing Association (202401815) Case 202401815 · Financial The complaint is about the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling. 8 Aug 2025 Partial Maladministration Birmingham City Council (202440204) Case 202440204 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: 8 Aug 2025 Partial Maladministration London Borough of Hackney (202402269) Case 202402269 · Financial The complaint is about the landlord’s handling of: A leak and kitchen repairs in the resident’s property. Reimbursement of associated … 7 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202320116) Case 202320116 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of … 7 Aug 2025 Partial Maladministration Flagship Housing Group Limited (202437733) Case 202437733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 7 Aug 2025 Partial Maladministration Jigsaw Homes Group Limited (202415155) Case 202415155 · Financial The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint. 7 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202217943) Case 202217943 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of heating and hot water outages. The landlord’s complaint … 7 Aug 2025 Partial Maladministration Onward Homes Limited (202408471) Case 202408471 · Managing Relations The complaint is about the landlord’s: handling of repairs. complaint handling. 7 Aug 2025 Partial Maladministration Trident Housing Association Limited (202202385) Case 202202385 · Financial The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation … 6 Aug 2025 Partial Maladministration Amplius Living (202418221) Case 202418221 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about communal grounds maintenance. The associated complaint handling. 6 Aug 2025 Partial Maladministration Irwell Valley Housing Association Limited (202414917) Case 202414917 · Managing Relations This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of … 6 Aug 2025 Partial Maladministration LiveWest Homes Limited (202325385) Case 202325385 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. … 6 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202201125) Case 202201125 · Information and data management The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. … 6 Aug 2025 Partial Maladministration Progress Housing Association Limited (202442599) Case 202442599 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application. 6 Aug 2025 Partial Maladministration Sanctuary Housing Association (202324133) Case 202324133 · Managing Relations The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint. 6 Aug 2025 Partial Maladministration Thrive Homes Limited (202127733) Case 202127733 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. … 5 Aug 2025 Partial Maladministration Southern Housing (202311735) Case 202311735 · Financial The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also investigated the landlord’s complaint … 4 Aug 2025 Partial Maladministration Paragon Asra Housing Limited (202228849) Case 202228849 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated … 1 Aug 2025 Partial Maladministration Abri Group Limited (202331960) Case 202331960 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman … 1 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202414028) Case 202414028 · Managing Relations T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move … 1 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202116575) Case 202116575 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the … 1 Aug 2025 Partial Maladministration Together Housing Association Limited (202211696) Case 202211696 · Managing Relations The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. … 31 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202431630) Case 202431630 · Financial The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing … 31 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202313861) Case 202313861 · Managing Relations The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to …