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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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28 Aug 2025 Partial Maladministration Southwark Council (202443027) Case 202443027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application. 28 Aug 2025 Partial Maladministration Town and Country Housing (202346049) Case 202346049 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace … 27 Aug 2025 Partial Maladministration A2Dominion Housing Group Limited (202327024) Case 202327024 · Financial The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint. 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202336968) Case 202336968 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about … 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202431637) Case 202431637 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints … 27 Aug 2025 Partial Maladministration Cornwall Housing Limited (202443635) Case 202443635 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure … 27 Aug 2025 Partial Maladministration LiveWest Homes Limited (202344704) Case 202344704 · Managing Relations The complaint is about the landlord’s handling of: Kitchen improvement work. Bathroom improvement work. Damp, mould and insulation work. The … 27 Aug 2025 Partial Maladministration London Borough of Wandsworth (202444517) Case 202444517 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the … 27 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202348651) Case 202348651 · Managing Relations The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s … 27 Aug 2025 Partial Maladministration Orbit Group Limited (202320553) Case 202320553 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. … 27 Aug 2025 Partial Maladministration Peabody Trust (202400092) Case 202400092 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the … 27 Aug 2025 Partial Maladministration Richmond Housing Partnership Limited (202452094) Case 202452094 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to … 27 Aug 2025 Partial Maladministration Sanctuary Housing Association (202449844) Case 202449844 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint. 27 Aug 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202439378) Case 202439378 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power … 27 Aug 2025 Partial Maladministration Southwark Council (202324588) Case 202324588 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s … 27 Aug 2025 Partial Maladministration Southwark Council (202445302) Case 202445302 · Managing Relations The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also … 27 Aug 2025 Partial Maladministration Walsall Housing Group Limited (202110945) Case 202110945 · Managing Relations The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering … 26 Aug 2025 Partial Maladministration Chelmer Housing Partnership Limited (202216566) Case 202216566 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about … 26 Aug 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202206014) Case 202206014 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to … 26 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202410312) Case 202410312 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, … 26 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202427991) Case 202427991 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler … 26 Aug 2025 Partial Maladministration Peabody Trust (202225069) Case 202225069 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311901) Case 202311901 · Managing Relations The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202347323) Case 202347323 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202444359) Case 202444359 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other … 22 Aug 2025 Partial Maladministration London Borough of Hackney (202415271) Case 202415271 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint. 22 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202220464) Case 202220464 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint. 22 Aug 2025 Partial Maladministration Peabody Trust (202419837) Case 202419837 · Managing Relations The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of … 21 Aug 2025 Partial Maladministration Yorkshire Housing Limited (202422353) Case 202422353 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: repairs. temporary accommodation. 20 Aug 2025 Partial Maladministration Curo Places Limited (202335110) Case 202335110 · ASB/Abuse/Nuisance REPORT COMPLAINT 202335110 Curo Places Limited 20 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Aug 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202339693) Case 202339693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint. 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325010) Case 202325010 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within … 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202418615) Case 202418615 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation … 20 Aug 2025 Partial Maladministration Nottingham Community Housing Association Limited (202423297) Case 202423297 · Financial The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. … 20 Aug 2025 Partial Maladministration Peabody Trust (202421775) Case 202421775 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint … 20 Aug 2025 Partial Maladministration Peabody Trust (202444304) Case 202444304 · Financial The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move … 20 Aug 2025 Partial Maladministration Sanctuary Housing Association (202344212) Case 202344212 · Financial The complaint is about the landlord’s response to the resident’s: Reports of water in the communal lift pit. Request for … 19 Aug 2025 Partial Maladministration GreenSquareAccord Limited (202431242) Case 202431242 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of damp and mould and related repairs. We have … 19 Aug 2025 Partial Maladministration Guildford Borough Council (202325281) Case 202325281 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has … 19 Aug 2025 Partial Maladministration London Borough of Islington (202232909) Case 202232909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming … 19 Aug 2025 Partial Maladministration London & Quadrant Housing Trust (202203278) Case 202203278 · Managing Relations The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. … 19 Aug 2025 Partial Maladministration Newcastle City Council (202440970) Case 202440970 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from … 19 Aug 2025 Partial Maladministration Notting Hill Genesis (202304367) Case 202304367 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the hot water cylinder in … 19 Aug 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202200983) Case 202200983 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the … 18 Aug 2025 Partial Maladministration Abri Group Limited (202450758) Case 202450758 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift … 18 Aug 2025 Partial Maladministration Places for People Group Limited (202423085) Case 202423085 · Financial The complaint is about the landlord’s handling of: A leak and subsequent damp and mould. Repairs to the boiler. The … 18 Aug 2025 Partial Maladministration Sheffield City Council (202341095) Case 202341095 · Local Authority / ALMO or TMO The complaint is about: The local council’s consideration of the resident’s housing application and the associated banding. The conduct of … 15 Aug 2025 Partial Maladministration London Borough of Newham (202415069) Case 202415069 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial … 15 Aug 2025 Partial Maladministration One Housing Group Limited (202347825) Case 202347825 · Estate Management The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property … 15 Aug 2025 Partial Maladministration Places for People Group Limited (202431114) Case 202431114 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs, damp and mould. Response to the resident’s …