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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
5 Sep 2025 Partial Maladministration Midland Heart Limited (202329261) Case 202329261 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent … 5 Sep 2025 Partial Maladministration Peabody Trust (202421550) Case 202421550 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, … 5 Sep 2025 Partial Maladministration Peabody Trust (202421708) Case 202421708 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea … 5 Sep 2025 Partial Maladministration The Riverside Group Limited (202321168) Case 202321168 · Managing Relations The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint. 4 Sep 2025 Partial Maladministration London Borough of Wandsworth (202441950) Case 202441950 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about … 4 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202446323) Case 202446323 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social … 4 Sep 2025 Partial Maladministration Together Housing Association Limited (202422315) Case 202422315 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of … 3 Sep 2025 Partial Maladministration Magenta Living (202347508) Case 202347508 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues … 2 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202418846) Case 202418846 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports … 2 Sep 2025 Partial Maladministration Southwark Council (202317287) Case 202317287 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s claims of a conflict of interest in regard to a … 1 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202413120) Case 202413120 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint. 1 Sep 2025 Partial Maladministration London Borough of Newham (202415480) Case 202415480 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 1 Sep 2025 Partial Maladministration One Housing Group Limited (202420950) Case 202420950 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be … 1 Sep 2025 Partial Maladministration Places for People Group Limited (202435397) Case 202435397 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also … 30 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202345735) Case 202345735 · Managing Relations The complaint is about: The landlord’s response to the residents’ requests for information regarding cyclical works to their building. The … 29 Aug 2025 Partial Maladministration Abri Group Limited (202439456) Case 202439456 · Managing Relations The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. … 29 Aug 2025 Partial Maladministration Accent Housing Limited (202420329) Case 202420329 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 29 Aug 2025 Partial Maladministration Curo Places Limited (202346558) Case 202346558 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the subsequent collapse of … 29 Aug 2025 Partial Maladministration Dudley Metropolitan Borough Council (202436061) Case 202436061 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the … 29 Aug 2025 Partial Maladministration First Choice Homes Oldham Limited (202422287) Case 202422287 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation and the level of compensation … 29 Aug 2025 Partial Maladministration Home Group Limited (202443954) Case 202443954 · Managing Relations The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the … 29 Aug 2025 Partial Maladministration Hyde Housing Association Limited (202345644) Case 202345644 · Financial REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Aug 2025 Partial Maladministration London Borough of Hackney (202325848) Case 202325848 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We … 29 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202321203) Case 202321203 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint. 29 Aug 2025 Partial Maladministration Notting Hill Genesis (202315662) Case 202315662 · Financial The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The … 29 Aug 2025 Partial Maladministration Orbit Housing Association Limited (202347409) Case 202347409 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which … 29 Aug 2025 Partial Maladministration Peabody Trust (202424687) Case 202424687 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint. 29 Aug 2025 Partial Maladministration Peabody Trust (202443795) Case 202443795 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation … 29 Aug 2025 Partial Maladministration Plymouth Community Homes Limited (202446159) Case 202446159 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports … 29 Aug 2025 Partial Maladministration Sanctuary Housing Association (202446528) Case 202446528 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen … 29 Aug 2025 Partial Maladministration Southwark Council (202418614) Case 202418614 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise … 29 Aug 2025 Partial Maladministration Sovereign Network Group (202336504) Case 202336504 · Financial The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal … 29 Aug 2025 Partial Maladministration Sovereign Network Group (202414162) Case 202414162 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint. 29 Aug 2025 Partial Maladministration Sovereign Network Group (202450540) Case 202450540 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint. 29 Aug 2025 Partial Maladministration Sovereign Network Group (202503528) Case 202503528 · Estate Management This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the … 29 Aug 2025 Partial Maladministration The Guinness Partnership Limited (202445258) Case 202445258 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject … 29 Aug 2025 Partial Maladministration Wandle Housing Association Limited (202416073) Case 202416073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated … 29 Aug 2025 Partial Maladministration Wigan Council (202415951) Case 202415951 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request … 28 Aug 2025 Partial Maladministration Citizen Housing Group Limited (202344210) Case 202344210 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint. 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202226928) Case 202226928 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311492) Case 202311492 · Managing Relations The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202423108) Case 202423108 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request … 28 Aug 2025 Partial Maladministration London Borough of Hackney (202315092) Case 202315092 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint. 28 Aug 2025 Partial Maladministration London Borough of Hackney (202419509) Case 202419509 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s … 28 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202419479) Case 202419479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the … 28 Aug 2025 Partial Maladministration Origin Housing Limited (202347796) Case 202347796 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property … 28 Aug 2025 Partial Maladministration Paragon Asra Housing Limited (202420260) Case 202420260 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas … 28 Aug 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202451158) Case 202451158 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the … 28 Aug 2025 Partial Maladministration Sage Homes RP Limited (202441462) Case 202441462 · For profit The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the property. Damage to … 28 Aug 2025 Partial Maladministration Saxon Weald (202341548) Case 202341548 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). …