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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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17 Sep 2025 Partial Maladministration Estuary Housing Association Limited (202442489) Case 202442489 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also … 17 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202228944) Case 202228944 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period. … 17 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202421014) Case 202421014 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports … 17 Sep 2025 Partial Maladministration Town and Country Housing (202451395) Case 202451395 · Managing Relations The complaint is about the landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling. 16 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202453488) Case 202453488 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also … 16 Sep 2025 Partial Maladministration Amplius Living (202423518) Case 202423518 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint. 16 Sep 2025 Partial Maladministration Concept Housing Association CIC (202346982) Case 202346982 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould. 16 Sep 2025 Partial Maladministration Cottsway Housing Association Limited (202409367) Case 202409367 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for … 16 Sep 2025 Partial Maladministration Golding Homes Limited (202317058) Case 202317058 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and … 16 Sep 2025 Partial Maladministration London Borough of Croydon (202421223) Case 202421223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 16 Sep 2025 Partial Maladministration London Borough of Hackney (202427755) Case 202427755 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response … 16 Sep 2025 Partial Maladministration Notting Hill Genesis (202345749) Case 202345749 · Financial The complaint is about: 16 Sep 2025 Partial Maladministration Sovereign Network Group (202440787) Case 202440787 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A … 16 Sep 2025 Partial Maladministration Thirteen Housing Group Limited (202447568) Case 202447568 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage … 15 Sep 2025 Partial Maladministration London Borough of Hackney (202446981) Case 202446981 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of noise disturbance. We have also investigated the landlord’s … 15 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202413538) Case 202413538 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto … 15 Sep 2025 Partial Maladministration Peabody Trust (202310699) Case 202310699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of … 12 Sep 2025 Partial Maladministration Aster Group Limited (202403568) Case 202403568 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. … 12 Sep 2025 Partial Maladministration Livv Housing Group (202502090) Case 202502090 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable … 12 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333949) Case 202333949 · Financial The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The … 12 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202443467) Case 202443467 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s … 12 Sep 2025 Partial Maladministration Southern Housing (202453288) Case 202453288 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the … 11 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202343596) Case 202343596 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint. 11 Sep 2025 Partial Maladministration Eastlight Community Homes Limited (202232142) Case 202232142 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of … 11 Sep 2025 Partial Maladministration Incommunities Limited (202347575) Case 202347575 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 11 Sep 2025 Partial Maladministration Norwich City Council (202421372) Case 202421372 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of remedial works following a leak. Response to the resident’s reports of damage … 11 Sep 2025 Partial Maladministration Rooftop Housing Association Limited (202327056) Case 202327056 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We … 11 Sep 2025 Partial Maladministration Stonewater Limited (202417872) Case 202417872 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of grounds maintenance issues in the communal garden. The … 10 Sep 2025 Partial Maladministration City of Westminster Council (202422062) Case 202422062 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for a parking space and concerns about the allocation … 10 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202401899) Case 202401899 · Estate Management The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that … 10 Sep 2025 Partial Maladministration Freebridge Community Housing Limited (202425047) Case 202425047 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to … 10 Sep 2025 Partial Maladministration Jigsaw Homes Group Limited (202347973) Case 202347973 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move … 10 Sep 2025 Partial Maladministration London Borough of Lambeth (202403717) Case 202403717 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint. 9 Sep 2025 Partial Maladministration City of York Council (202447972) Case 202447972 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when … 9 Sep 2025 Partial Maladministration London Borough of Croydon (202419946) Case 202419946 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: request for rehousing on medical grounds. reports of: drafty windows. … 9 Sep 2025 Partial Maladministration One Manchester Limited (202442781) Case 202442781 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the … 9 Sep 2025 Partial Maladministration Peabody Trust (202331637) Case 202331637 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response … 9 Sep 2025 Partial Maladministration Sage Rented Limited (202344731) Case 202344731 · For profit The complaint is about the landlord’s handling of: Redress for the resident’s hot water issues from 22 July 2023 to … 9 Sep 2025 Partial Maladministration Sanctuary Housing Association (202325357) Case 202325357 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould repairs in the bathroom. The associated complaint. 8 Sep 2025 Partial Maladministration London Borough of Croydon (202332109) Case 202332109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202332109 London Borough of Croydon 8 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Sep 2025 Partial Maladministration London Borough of Islington (202207381) Case 202207381 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling … 8 Sep 2025 Partial Maladministration London Borough of Lambeth (202331756) Case 202331756 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Handling of repairs to the bathroom and kitchen ceilings. Complaint handling. 8 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202445340) Case 202445340 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of damp and mould. Associated complaint. 8 Sep 2025 Partial Maladministration Milton Keynes City Council (202342696) Case 202342696 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the … 8 Sep 2025 Partial Maladministration Peabody Trust (202420640) Case 202420640 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s … 5 Sep 2025 Partial Maladministration City of Westminster Council (202444089) Case 202444089 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s home. Response to a request for aids and … 5 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202347343) Case 202347343 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint. 5 Sep 2025 Partial Maladministration LiveWest Homes Limited (202422710) Case 202422710 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have … 5 Sep 2025 Partial Maladministration London Borough of Newham (202346518) Case 202346518 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 5 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202415746) Case 202415746 · Managing Relations The complaint is about the landlord’s handling of repairs to: Radiators. External cladding. We have also considered the landlord’s complaint …