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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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29 Feb 2024 Partial Maladministration Home Group Limited (202233674) Case 202233674 · Estate Management The complaint is about the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair … 29 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202127492) Case 202127492 · Financial The complaint is about. The residents request for compensation for damaged personal items. The landlords response to the residents reports … 29 Feb 2024 Partial Maladministration Leeds City Council (202219878) Case 202219878 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property after void. Handling … 29 Feb 2024 Partial Maladministration Portobello Housing Co-operative Limited (202117768) Case 202117768 · ASB/Abuse/Nuisance The complaint is about: The resident’s reports of discrimination and harassment by the landlord for his health issues and disabilities. … 29 Feb 2024 Partial Maladministration Southampton City Council (202215946) Case 202215946 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to the concern raised about the electrics at the property. Handling of the decant … 29 Feb 2024 Partial Maladministration South Derbyshire District Council (202226705) Case 202226705 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 29 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202218411) Case 202218411 · Financial The resident’s complaint is about the landlord’s handling of the: property condition at the time of being let; rent charged. 29 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202220639) Case 202220639 · ASB/Abuse/Nuisance The complaint is about the ALMO’s: Response to the resident’s reports of ASB. Response to the resident’s request for adaptations … 29 Feb 2024 Partial Maladministration Stonewater Limited (202223019) Case 202223019 · Estate Management The complaint is about the landlord’s handling of: The impact on the resident of a dispute with an energy supplier. … 29 Feb 2024 Partial Maladministration Wandsworth Council (202229840) Case 202229840 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack … 28 Feb 2024 Partial Maladministration Islington Council (202220148) Case 202220148 · Estate Management This complaint is about the landlord’s: Response to the resident’s concerns around “victimization”. Response to the resident’s concerns around leaks, … 28 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214018) Case 202214018 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's temporary move due to disrepair and asbestos in the resident’s … 28 Feb 2024 Partial Maladministration One Manchester Limited (202101389) Case 202101389 · Health and Safety (inc. building safety) The complaint is about the: Landlord’s handling of an electrical inspection and follow on works. Landlord’s decision to get an … 28 Feb 2024 Partial Maladministration Peabody Trust (202207765) Case 202207765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has … 28 Feb 2024 Partial Maladministration Uttlesford District Council (202209854) Case 202209854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the property, including damp and mould; Alterations made to the … 27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202126531) Case 202126531 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould in the property. Repairs to the … 27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202218155) Case 202218155 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports regarding the air source heat pump and solar panels. … 27 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202227690) Case 202227690 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs required to the bathroom and toilet. Reports … 27 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202309595) Case 202309595 · Information and data management The complaint is about the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of … 26 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204989) Case 202204989 · ASB/Abuse/Nuisance The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports … 26 Feb 2024 Partial Maladministration Islington Council (202204676) Case 202204676 · Financial The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. … 26 Feb 2024 Partial Maladministration London Borough of Barnet (202201466) Case 202201466 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative … 26 Feb 2024 Partial Maladministration Southampton City Council (202203451) Case 202203451 · Financial The complaint is about the landlord’s handling of the resident’s: Request to disconnect his property from the communal heating system. … 26 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218185) Case 202218185 · Information and data management The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating … 23 Feb 2024 Partial Maladministration Peabody Trust (202232175) Case 202232175 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak from a leaseholder property. The landlord’s … 22 Feb 2024 Partial Maladministration Bernicia Group (202219357) Case 202219357 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the allocated property; Reports of … 22 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218086) Case 202218086 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. … 21 Feb 2024 Partial Maladministration Sovereign Housing Association Limited (202217063) Case 202217063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of the … 20 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217010) Case 202217010 · Information and data management The complaint is about the landlord’s: Decisions regarding the disposal of the property. Handling of the resident’s request for rehousing. … 19 Feb 2024 Partial Maladministration Haringey London Borough Council (202214875) Case 202214875 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune … 16 Feb 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202210184) Case 202210184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following the resident moving into a mutual exchange property. The Ombudsman … 14 Feb 2024 Partial Maladministration Royal Borough Of Greenwich (202216823) Case 202216823 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp mould; reports of repairs, concerns regarding its … 14 Feb 2024 Partial Maladministration Southern Housing Group Limited (202217628) Case 202217628 · Managing Relations The complaint is about the landlord's handling of: leaks in the property. repairs to a concrete pathway, fence, windows and … 9 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202125562) Case 202125562 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 9 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200838) Case 202200838 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler … 9 Feb 2024 Partial Maladministration Southern Housing (202128671) Case 202128671 · Information and data management The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the … 8 Feb 2024 Partial Maladministration Onward Homes Limited (202201249) Case 202201249 · Managing Relations The leaseholder’s complaint is about the landlord’s handling of: A loss of heating to the property. His formal complaint. 8 Feb 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202228848) Case 202228848 · Financial The complaint is about: The landlord’s communication with the resident following damage to the property caused by flooding. The landlord’s … 7 Feb 2024 Partial Maladministration Tower Hamlets Homes (202222170) Case 202222170 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property. The resident’s concerns about staff conduct. 7 Feb 2024 Partial Maladministration Wandle Housing Association Limited (202126023) Case 202126023 · Managing Relations The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning … 6 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202226916) Case 202226916 · Information and data management The complaint is about the landlord’s: Handling of the registration of the lease or title to the property. Response to … 6 Feb 2024 Partial Maladministration Peabody Trust (202221461) Case 202221461 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman … 5 Feb 2024 Partial Maladministration Lambeth Council (202127127) Case 202127127 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the … 5 Feb 2024 Partial Maladministration Peabody Trust (202104507) Case 202104507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding … 5 Feb 2024 Partial Maladministration Sanctuary Housing Association (202224742) Case 202224742 · Managing Relations The complains is about the landlord’s: Response to the resident’s reports of repairs in the property. Complaint handling. 31 Jan 2024 Partial Maladministration Birmingham City Council (202213968) Case 202213968 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and … 31 Jan 2024 Partial Maladministration Cambridge City Council (201913783) Case 201913783 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The … 31 Jan 2024 Partial Maladministration Citizen Housing (202301690) Case 202301690 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: response to reports of antisocial behaviour (ASB), including the use of CCTV and … 31 Jan 2024 Partial Maladministration Eastlight Community Homes Limited (202209342) Case 202209342 · Estate Management The complaint is about the landlord’s communication with the resident about the property at the start of the tenancy, including … 31 Jan 2024 Partial Maladministration Epping Forest District Council (202125385) Case 202125385 · Managing Relations The complaint is about the landlord’s handling of: reports of leaks, damp and mould in the property. repairs needed in …