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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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26 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202452705) Case 202452705 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and the associated damp and … 26 Sep 2025 Partial Maladministration Midland Heart Limited (202311065) Case 202311065 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour … 26 Sep 2025 Partial Maladministration Milton Keynes Council (202314473) Case 202314473 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack … 26 Sep 2025 Partial Maladministration Notting Hill Genesis (202346197) Case 202346197 · Financial The leaseholder’s complaint is about the landlord’s handling of: Her concerns about turnover of staff. Her concerns regarding sinking funds … 26 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202428247) Case 202428247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: … 26 Sep 2025 Partial Maladministration Peabody Trust (202420842) Case 202420842 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and … 26 Sep 2025 Partial Maladministration Richmond Housing Partnership Limited (202304450) Case 202304450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the … 26 Sep 2025 Partial Maladministration Sanctuary Housing Association (202339707) Case 202339707 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Outstanding repairs including carpet replacement. Possessions which were … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202403175) Case 202403175 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202449975) Case 202449975 · Managing Relations The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has … 25 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202337870) Case 202337870 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to move. … 25 Sep 2025 Partial Maladministration London Borough of Lambeth (202404048) Case 202404048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. Repairs to the … 25 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202400474) Case 202400474 · Managing Relations This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint … 25 Sep 2025 Partial Maladministration Notting Hill Genesis (202214589) Case 202214589 · Financial The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. … 25 Sep 2025 Partial Maladministration Peabody Trust (202446462) Case 202446462 · Managing Relations REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 25 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202415282) Case 202415282 · Managing Relations The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint. 24 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202420029) Case 202420029 · Information and data management The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision … 24 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202318147) Case 202318147 · Estate Management REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202451146) Case 202451146 · Managing Relations The resident’s complaint is about the landlords handling of: Damp and mould, and the associated repairs. The associated complaint. 24 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202402166) Case 202402166 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of concerns raised by the resident about the conduct of a member of … 24 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202335030) Case 202335030 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 23 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202316810) Case 202316810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s … 23 Sep 2025 Partial Maladministration London Borough of Islington (202419503) Case 202419503 · Local Authority / ALMO or TMO The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report … 23 Sep 2025 Partial Maladministration Midland Heart Limited (202441493) Case 202441493 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and … 23 Sep 2025 Partial Maladministration Oxford City Council (202404375) Case 202404375 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: the resident’s reports of damp and mould. the resident’s reports of antisocial … 23 Sep 2025 Partial Maladministration Peabody Trust (202330474) Case 202330474 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The … 23 Sep 2025 Partial Maladministration Stonewater Limited (202323307) Case 202323307 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. … 23 Sep 2025 Partial Maladministration Teachers’ Housing Association Limited (202430988) Case 202430988 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 22 Sep 2025 Partial Maladministration bpha Limited (202300447) Case 202300447 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of noise from a communal boiler. We have also … 22 Sep 2025 Partial Maladministration GreenSquareAccord Limited (202446563) Case 202446563 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the resident’s home. We have also assessed the … 22 Sep 2025 Partial Maladministration Guildford Borough Council (202422292) Case 202422292 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202308169) Case 202308169 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response … 22 Sep 2025 Partial Maladministration Haringey London Borough Council (202500562) Case 202500562 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held … 22 Sep 2025 Partial Maladministration Housing Solutions (202332388) Case 202332388 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of noise nuisance. Handling of a window repair. Handling of heating … 22 Sep 2025 Partial Maladministration Notting Hill Genesis (202432622) Case 202432622 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports that her floor was sinking. Reports of rodents in … 22 Sep 2025 Partial Maladministration West Kent Housing Association (202325147) Case 202325147 · Estate Management The complaint is about the landlord’s: response to the resident's concerns about the communal grounds maintenance. handling of the complaint. … 19 Sep 2025 Partial Maladministration GreenSquareAccord Limited (202405381) Case 202405381 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns … 19 Sep 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202412323) Case 202412323 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following … 19 Sep 2025 Partial Maladministration Sanctuary Housing Association (202346463) Case 202346463 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s pest concerns. We have also investigated the landlord’s complaint handling. 19 Sep 2025 Partial Maladministration Southern Housing (202220219) Case 202220219 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within … 19 Sep 2025 Partial Maladministration Teign Housing (202342274) Case 202342274 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bathroom repairs. The Housing Ombudsman has also considered … 19 Sep 2025 Partial Maladministration Teign Housing (202448011) Case 202448011 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of disrepair and damp and mould. The resident’s reports … 18 Sep 2025 Partial Maladministration Amplius Living (202323434) Case 202323434 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of an overhanging tree. We have also investigated the … 18 Sep 2025 Partial Maladministration City of Westminster Council (202432593) Case 202432593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the … 18 Sep 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202340356) Case 202340356 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. … 18 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202415483) Case 202415483 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the … 18 Sep 2025 Partial Maladministration Notting Hill Genesis (202435844) Case 202435844 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that the communal door was not secure. The resident’s … 18 Sep 2025 Partial Maladministration Peabody Trust (202425849) Case 202425849 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. 18 Sep 2025 Partial Maladministration The Riverside Group Limited (202445888) Case 202445888 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the … 18 Sep 2025 Partial Maladministration Westward Housing Group Limited (202414474) Case 202414474 · Managing Relations REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining …