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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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21 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202442644) Case 202442644 · Managing Relations Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Jan 2026 Partial Maladministration Notting Hill Genesis (202449049) Case 202449049 · Managing Relations Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 20 Jan 2026 Partial Maladministration Onward Homes Limited (202402569) Case 202402569 · Estate Management Decision Case ID 202402569 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 20 January … 16 Jan 2026 Partial Maladministration Prima Housing Group Limited (202510220) Case 202510220 · Managing Relations Decision Case ID 202510220 Decision type Investigation Landlord Prima Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Jan 2026 Partial Maladministration Torus62 Limited (202425765) Case 202425765 · Managing Relations Decision Case ID 202425765 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January … 15 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202402014) Case 202402014 · Financial Decision Case ID 202402014 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date … 14 Jan 2026 Partial Maladministration Sovereign Network Group (202331542) Case 202331542 · Financial Decision Case ID 202331542 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 … 13 Jan 2026 Partial Maladministration London Borough of Waltham Forest (202510277) Case 202510277 · Local Authority / ALMO or TMO Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 12 Jan 2026 Partial Maladministration East Midlands Housing Group Limited (202423780) Case 202423780 · Estate Management Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202425018) Case 202425018 · Managing Relations Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Jan 2026 Partial Maladministration Peabody Trust (202333688) Case 202333688 · Managing Relations Decision Case ID 202333688 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January … 24 Dec 2025 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202343167) Case 202343167 · Managing Relations Decision Case ID 202343167 Decision type Investigation Landlord Christian Action (Enfield) Housing Association Limited Landlord type Housing Association Occupancy Assured … 23 Dec 2025 Partial Maladministration A2Dominion Housing Group Limited (202434687) Case 202434687 · Managing Relations Decision Case ID 202434687 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 … 23 Dec 2025 Partial Maladministration London Borough of Hackney (202501592) Case 202501592 · Managing Relations Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Partial Maladministration Stonewater Limited (202408404) Case 202408404 · Estate Management Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 22 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202336681) Case 202336681 · Managing Relations Decision Case ID 202336681 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 22 Dec 2025 Partial Maladministration Sovereign Network Group (202508328) Case 202508328 · Managing Relations Decision Case ID 202508328 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 22 December … 22 Dec 2025 Partial Maladministration Watford Community Housing Trust (202414348) Case 202414348 · Estate Management Decision Case ID 202414348 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 22 … 19 Dec 2025 Partial Maladministration Connexus Homes Limited (202428799) Case 202428799 · Managing Relations Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Notting Hill Genesis (202510180) Case 202510180 · Managing Relations Decision Case ID 202510180 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202338295) Case 202338295 · Managing Relations Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Partial Maladministration Stonewater Limited (202315001) Case 202315001 · Estate Management Decision Case ID 202315001 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 December … 18 Dec 2025 Partial Maladministration Sparrow Shared Ownership Limited (202325309) Case 202325309 · For profit Decision Case ID 202325309 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 17 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202513639) Case 202513639 · Managing Relations Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202339998) Case 202339998 · Managing Relations Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202332619) Case 202332619 · Managing Relations Decision Case ID 202332619 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration London Borough of Islington (202512850) Case 202512850 · Local Authority / ALMO or TMO Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 … 16 Dec 2025 Partial Maladministration London Borough of Camden Council (202336929) Case 202336929 · Local Authority / ALMO or TMO Decision Case ID 202336929 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 16 Dec 2025 Partial Maladministration Peabody Trust (202453374) Case 202453374 · Financial Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December … 15 Dec 2025 Partial Maladministration Bolton at Home Limited (202425915) Case 202425915 · Health and Safety (inc. building safety) Decision Case ID 202425915 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Royal Borough Of Greenwich (202448982) Case 202448982 · Managing Relations Decision Case ID 202448982 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 15 Dec 2025 Partial Maladministration Southern Housing (202432006) Case 202432006 · Managing Relations Decision Case ID 202432006 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 December … 12 Dec 2025 Partial Maladministration Notting Hill Genesis (202514101) Case 202514101 · Managing Relations Decision Case ID 202514101 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Partial Maladministration Settle Group (202440780) Case 202440780 · Managing Relations Decision Case ID 202440780 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 10 Dec 2025 Partial Maladministration Newlon Housing Trust (202409972) Case 202409972 · Managing Relations Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 … 9 Dec 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400313) Case 202400313 · Managing Relations Decision Case ID 202400313 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202439524) Case 202439524 · Managing Relations Decision Case ID 202439524 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 8 Dec 2025 Partial Maladministration London Borough of Camden Council (202341248) Case 202341248 · Managing Relations Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 8 Dec 2025 Partial Maladministration Sovereign Network Group (202421437) Case 202421437 · Managing Relations Decision Case ID 202421437 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 5 Dec 2025 Partial Maladministration Torus62 Limited (202401070) Case 202401070 · Managing Relations Decision Case ID 202401070 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December … 4 Dec 2025 Partial Maladministration Cornwall Housing Limited (202507285) Case 202507285 · Health and Safety (inc. building safety) Decision Case ID 202507285 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 4 Dec 2025 Partial Maladministration Southend on Sea City Council (202506439) Case 202506439 · Managing Relations Decision Case ID 202506439 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 3 Dec 2025 Partial Maladministration Cornwall Housing Limited (202453003) Case 202453003 · Managing Relations Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 3 Dec 2025 Partial Maladministration Southern Housing (202337009) Case 202337009 · Managing Relations Decision Case ID 202337009 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November … 2 Dec 2025 Partial Maladministration London Borough of Croydon (202507307) Case 202507307 · Managing Relations Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202508744) Case 202508744 · Managing Relations Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 1 Dec 2025 Partial Maladministration Settle Group (202430339) Case 202430339 · Financial Decision Case ID 202430339 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Shared Ownership Date 1 December … 28 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202413497) Case 202413497 · Managing Relations Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202500409) Case 202500409 · Managing Relations Decision Case ID 202500409 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202509922) Case 202509922 · Managing Relations Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …