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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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26 Feb 2026 Partial Maladministration Notting Hill Genesis (202345914) Case 202345914 · Financial Decision Case ID 202345914 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202347192) Case 202347192 · Managing Relations Decision Case ID 202347192 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202424882) Case 202424882 · Managing Relations Decision Case ID 202424882 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Sanctuary Housing Association (202301971) Case 202301971 · Financial Decision Case ID 202301971 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Southern Housing (202318574) Case 202318574 · Managing Relations Decision Case ID 202318574 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Stoke on Trent City Council (202447867) Case 202447867 · Local Authority / ALMO or TMO Decision Case ID 202447867 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or … 25 Feb 2026 Partial Maladministration London Borough of Wandsworth (202513341) Case 202513341 · Local Authority / ALMO or TMO Decision Case ID 202513341 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202332218) Case 202332218 · Managing Relations Decision Case ID 202332218 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Feb 2026 Partial Maladministration Milton Keynes City Council (202419221) Case 202419221 · Local Authority / ALMO or TMO Decision Case ID 202419221 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority / ALMO or TMO Occupancy … 25 Feb 2026 Partial Maladministration Origin Housing Limited (202337143) Case 202337143 · ASB/Abuse/Nuisance Decision Case ID 202337143 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Feb 2026 Partial Maladministration Peabody Trust (202412165) Case 202412165 · Financial Decision Case ID 202412165 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February … 25 Feb 2026 Partial Maladministration Peabody Trust (202424872) Case 202424872 · ASB/Abuse/Nuisance Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February … 24 Feb 2026 Partial Maladministration Acis Group Limited (202324119) Case 202324119 · Managing Relations Decision Case ID 202324119 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 … 24 Feb 2026 Partial Maladministration Arun District Council (202501093) Case 202501093 · Local Authority / ALMO or TMO Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Feb 2026 Partial Maladministration East End Homes Limited (202447180) Case 202447180 · Managing Relations Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 24 Feb 2026 Partial Maladministration Southern Housing (202519494) Case 202519494 · Health and Safety (inc. building safety) Decision Case ID 202519494 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February … 24 Feb 2026 Partial Maladministration Southwark Council (202408002) Case 202408002 · Local Authority / ALMO or TMO Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 24 Feb 2026 Partial Maladministration Torus62 Limited (202425138) Case 202425138 · Managing Relations Decision Case ID 202425138 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February … 23 Feb 2026 Partial Maladministration Home Group Limited (202519419) Case 202519419 · Managing Relations Decision Case ID 202519419 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Feb 2026 Partial Maladministration London Borough of Hammersmith and Fulham (202516108) Case 202516108 · Local Authority / ALMO or TMO Decision Case ID 202516108 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 23 Feb 2026 Partial Maladministration Orbit Housing Association Limited (202315779) Case 202315779 · Managing Relations Decision Case ID 202315779 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Date … 23 Feb 2026 Partial Maladministration Peabody Trust (202424061) Case 202424061 · Financial Decision Case ID 202424061 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 February … 23 Feb 2026 Partial Maladministration Richmond Housing Partnership Limited (202423720) Case 202423720 · Managing Relations Decision Case ID 202423720 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Feb 2026 Partial Maladministration Sandbourne Housing Association (202342829) Case 202342829 · Managing Relations Decision Case ID 202342829 Decision type Investigation Landlord Sandbourne Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 23 … 20 Feb 2026 Partial Maladministration Great Places Housing Group Limited (202337967) Case 202337967 · Managing Relations Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 20 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202434109) Case 202434109 · Managing Relations Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Partial Maladministration A2Dominion Housing Group Limited (202342333) Case 202342333 · Managing Relations Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Feb 2026 Partial Maladministration bpha Limited (202416470) Case 202416470 · Estate Management Decision Case ID 202416470 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February … 19 Feb 2026 Partial Maladministration City of York Council (202412543) Case 202412543 · Local Authority / ALMO or TMO Decision Case ID 202412543 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO … 19 Feb 2026 Partial Maladministration Jigsaw Homes Group Limited (202520290) Case 202520290 · Managing Relations Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Feb 2026 Partial Maladministration London Borough of Lambeth (202331345) Case 202331345 · Local Authority / ALMO or TMO Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 19 Feb 2026 Partial Maladministration Nottingham City Council (202526041) Case 202526041 · Local Authority / ALMO or TMO The landlord responded to the resident’s complaint in line with its policies and our Complaint Handling Code (the Code). 19 Feb 2026 Partial Maladministration One Housing Group Limited (202442815) Case 202442815 · Financial Decision Case ID 202442815 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 Feb 2026 Partial Maladministration Sovereign Network Group (202526784) Case 202526784 · ASB/Abuse/Nuisance The landlord met its response timescale at stage 1. Its stage 2 response was issued one day outside its stated … 18 Feb 2026 Partial Maladministration Brighter Places (202517415) Case 202517415 · Health and Safety (inc. building safety) Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February … 18 Feb 2026 Partial Maladministration London Borough of Lewisham (202441034) Case 202441034 · Local Authority / ALMO or TMO Decision Case ID 202441034 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 18 Feb 2026 Partial Maladministration Moat Homes Limited (202418979) Case 202418979 · Financial Decision Case ID 202418979 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 … 18 Feb 2026 Partial Maladministration One Manchester Limited (202335229) Case 202335229 · Managing Relations Decision Case ID 202335229 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 18 Feb 2026 Partial Maladministration Peabody Trust (202420302) Case 202420302 · Managing Relations Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February … 18 Feb 2026 Partial Maladministration Sovereign Network Group (202323128) Case 202323128 · ASB/Abuse/Nuisance Decision Case ID 202323128 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 17 Feb 2026 Partial Maladministration Basildon Borough Council (202444059) Case 202444059 · Local Authority / ALMO or TMO Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202444105) Case 202444105 · Managing Relations Decision Case ID 202444105 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 17 Feb 2026 Partial Maladministration Housing For Women (202518973) Case 202518973 · Information and data management Decision Case ID 202518973 Decision type Investigation Landlord Housing For Women Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202346774) Case 202346774 · Managing Relations Decision Case ID 202346774 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Feb 2026 Partial Maladministration Magna Housing Limited (202433807) Case 202433807 · Managing Relations Decision Case ID 202433807 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Feb 2026 Partial Maladministration Midland Heart Limited (202327137) Case 202327137 · Managing Relations Decision Case ID 202327137 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Feb 2026 Partial Maladministration Notting Hill Genesis (202413821) Case 202413821 · Managing Relations Decision Case ID 202413821 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Feb 2026 Partial Maladministration Southwark Council (202403106) Case 202403106 · Local Authority / ALMO or TMO Decision Case ID 202403106 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 17 Feb 2026 Partial Maladministration Torus62 Limited (202445799) Case 202445799 · Managing Relations Decision Case ID 202445799 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February … 16 Feb 2026 Partial Maladministration A2Dominion Housing Group Limited (202421949) Case 202421949 · Managing Relations Decision Case ID 202421949 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …