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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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18 Apr 2024 Partial Maladministration Notting Hill Genesis (NHG) (202307053) Case 202307053 · Financial The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary … 17 Apr 2024 Partial Maladministration Connexus Homes Limited (202311346) Case 202311346 · Managing Relations The complaint is about the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered … 15 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202303330) Case 202303330 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about a lack of services charged for but not … 11 Apr 2024 Partial Maladministration Islington Council (202215889) Case 202215889 · Managing Relations The complaint is about the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint … 10 Apr 2024 Partial Maladministration Anchor Hanover Group (202234287) Case 202234287 · Managing Relations The complaint is about the landlord's handling of: The sale of the shared ownership property. The resident’s complaint. 10 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231513) Case 202231513 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a rodent infestation in the property. This report … 10 Apr 2024 Partial Maladministration Sanctuary Housing Association (202229332) Case 202229332 · Managing Relations The complaint is about the landlord’s handling of: repairs following the resident’s reports of damp and mould. the resident’s complaint … 5 Apr 2024 Partial Maladministration NSAH (Alliance Homes) Limited (202213614) Case 202213614 · ASB/Abuse/Nuisance The complaint is about: The level of the communal and personal heating service charges. The landlord’s response to the resident’s … 30 Mar 2024 Partial Maladministration Midland Heart Limited (202225305) Case 202225305 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of concerns about dust particles in the property. The landlord’s … 28 Mar 2024 Partial Maladministration Aster Group Limited (202112675) Case 202112675 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to her property and her concerns regarding … 28 Mar 2024 Partial Maladministration Derby City Council (202300582) Case 202300582 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Concerns about the … 28 Mar 2024 Partial Maladministration London Borough of Enfield (202218063) Case 202218063 · Managing Relations The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak … 28 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202225442) Case 202225442 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference and ventilation issues within the property. … 28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215820) Case 202215820 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating at the property. Handling … 28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202227285) Case 202227285 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of outstanding repairs in the property and squirrels in … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202201828) Case 202201828 · ASB/Abuse/Nuisance The complaint is about: The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on … 28 Mar 2024 Partial Maladministration Peabody Trust (202127637) Case 202127637 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s refusal to purchase the resident’s property. … 28 Mar 2024 Partial Maladministration Places for People Group Limited (202228914) Case 202228914 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 28 Mar 2024 Partial Maladministration Sanctuary Housing Association (202233982) Case 202233982 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of pest infestations in the property. The resident’s request … 27 Mar 2024 Partial Maladministration MHS Homes Ltd (202208094) Case 202208094 · Financial The complaint is about the landlord’s: Decision to move a wall in the property, including the lack of notice and … 27 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202218440) Case 202218440 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 27 Mar 2024 Partial Maladministration Peabody Trust (202216897) Case 202216897 · Managing Relations The complaint is about the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s … 27 Mar 2024 Partial Maladministration Twenty11 Homes Ltd (202225419) Case 202225419 · Managing Relations The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. … 26 Mar 2024 Partial Maladministration Connexus Homes Limited (202215584) Case 202215584 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Damp and mould. Antisocial behaviour (ASB). The unsuitability of the … 26 Mar 2024 Partial Maladministration Great Places Housing Association (202218300) Case 202218300 · Moving/Buying/Selling Home The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower … 26 Mar 2024 Partial Maladministration London Borough of Croydon (202227185) Case 202227185 · Managing Relations The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent … 26 Mar 2024 Partial Maladministration Peabody Trust (202222583) Case 202222583 · Financial This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required … 26 Mar 2024 Partial Maladministration Southern Housing Group Limited (202215874) Case 202215874 · Managing Relations The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp … 25 Mar 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224154) Case 202224154 · Financial The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways … 22 Mar 2024 Partial Maladministration Abri Group Limited (202312131) Case 202312131 · Estate Management The complaint is about the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision … 22 Mar 2024 Partial Maladministration Clarion Housing Association Limited (202225025) Case 202225025 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs … 22 Mar 2024 Partial Maladministration Hammersmith and Fulham Council (202219131) Case 202219131 · Managing Relations This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The landlord’s … 22 Mar 2024 Partial Maladministration Haringey London Borough Council (202216013) Case 202216013 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling … 21 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202205988) Case 202205988 · Managing Relations This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling … 21 Mar 2024 Partial Maladministration North West Leicestershire District Council (202312181) Case 202312181 · Managing Relations The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition … 20 Mar 2024 Partial Maladministration Karbon Homes Limited inc Byker Community Trust (202228987) Case 202228987 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the … 20 Mar 2024 Partial Maladministration Notting Hill Genesis (202233119) Case 202233119 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the … 20 Mar 2024 Partial Maladministration Peabody Trust (202321300) Case 202321300 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s allocation of … 20 Mar 2024 Partial Maladministration Together Housing Association Limited (202226532) Case 202226532 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint. 19 Mar 2024 Partial Maladministration Victory Housing Trust (202228934) Case 202228934 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of repairs to address drainage concerns in the property. … 18 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202304184) Case 202304184 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Overgrown trees affecting the property. … 14 Mar 2024 Partial Maladministration City of Lincoln Council (202229509) Case 202229509 · Old Complaints Handling categories This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports about damp … 14 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309955) Case 202309955 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy … 12 Mar 2024 Partial Maladministration Richmond Housing Partnership Limited (202302569) Case 202302569 · Estate Management The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and … 11 Mar 2024 Partial Maladministration Places for People Group Limited (202229662) Case 202229662 · Managing Relations The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling. 8 Mar 2024 Partial Maladministration Places for People Group Limited (202219590) Case 202219590 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s … 8 Mar 2024 Partial Maladministration Sanctuary Housing Association (202228858) Case 202228858 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently … 8 Mar 2024 Partial Maladministration Together Housing Association Limited (202213905) Case 202213905 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed … 8 Mar 2024 Partial Maladministration Warwick District Council (202112751) Case 202112751 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about the condition of the property following the landlord’s … 4 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216346) Case 202216346 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and …