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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202431867) Case 202431867 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202448931) Case 202448931 · Local Authority / ALMO or TMO The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s … 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202439436) Case 202439436 · Managing Relations The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202452404) Case 202452404 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the … 30 Sep 2025 Partial Maladministration London Borough of Croydon (202314582) Case 202314582 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Havering Council (202434804) Case 202434804 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould … 30 Sep 2025 Partial Maladministration London Borough of Waltham Forest (202500361) Case 202500361 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202328409) Case 202328409 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202346390) Case 202346390 · Managing Relations The complaint is about: The landlord’s response to leaks, damp and mould. The landlord’s response to heating issues. The landlord’s … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202435364) Case 202435364 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated … 30 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449593) Case 202449593 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint. 30 Sep 2025 Partial Maladministration Magna Housing Limited (202421874) Case 202421874 · Managing Relations The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling. 30 Sep 2025 Partial Maladministration Melton Borough Council (202423492) Case 202423492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial … 30 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202453198) Case 202453198 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to the resident’s reports of noise from a neighbouring property. The landlord’s … 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202219004) Case 202219004 · Financial The resident’s complaint is about the landlord’s: Provision of audited service charge accounts. Handling of her associated complaint. 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202313839) Case 202313839 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bedroom walls. Concerns raised over staff conduct and communication. … 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202433631) Case 202433631 · Financial The complaint is about the landlord’s handling of: Repairs to the boiler. Damp and mould in the property. Repairs to … 30 Sep 2025 Partial Maladministration Origin Housing Limited (202419390) Case 202419390 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of responsive repairs, damp and mould. A pest infestation. … 30 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202339461) Case 202339461 · Financial The complaint is about the resident’s concerns about the landlord's: Calculation of service charges. Communication about service charges. We have … 30 Sep 2025 Partial Maladministration Peabody Trust (202331799) Case 202331799 · Financial The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of … 30 Sep 2025 Partial Maladministration Peabody Trust (202401856) Case 202401856 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the … 30 Sep 2025 Partial Maladministration Peabody Trust (202421770) Case 202421770 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The … 30 Sep 2025 Partial Maladministration Peabody Trust (202527031) Case 202527031 · Managing Relations The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling. 30 Sep 2025 Partial Maladministration Reading Borough Council (202332518) Case 202332518 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy … 30 Sep 2025 Partial Maladministration Sanctuary Housing Association (202418016) Case 202418016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the roof and skylight and … 30 Sep 2025 Partial Maladministration Soha Housing Limited (202318878) Case 202318878 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns regarding the installation of new windows in his home. … 30 Sep 2025 Partial Maladministration Southern Housing (202335924) Case 202335924 · Managing Relations The complaint is about the landlord’s: communication with the resident about lowering her ceiling. response to the resident’s requests for … 30 Sep 2025 Partial Maladministration Southern Housing (202339455) Case 202339455 · Financial The complaint is about the landlord’s handling of: The resident’s reports about a ground floor communal door, her mailbox, flat … 30 Sep 2025 Partial Maladministration Sovereign Network Group (202419189) Case 202419189 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of rising damp and associated repairs. Concerns regarding asbestos … 30 Sep 2025 Partial Maladministration Stockport Homes Limited (202329955) Case 202329955 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response the resident’s request for … 30 Sep 2025 Partial Maladministration Stonewater Limited (202332610) Case 202332610 · Managing Relations The complaint is about the landlord’s handling of multiple repairs at the resident’s property. The Ombudsman has also considered the … 30 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202435497) Case 202435497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent … 30 Sep 2025 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202438721) Case 202438721 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns in respect to windows. The resident’s noise reports. The … 29 Sep 2025 Partial Maladministration Arun District Council (202441445) Case 202441445 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A heating repair and annual heat pump service. The associated complaint. 29 Sep 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202421499) Case 202421499 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid … 29 Sep 2025 Partial Maladministration Home Group Limited (202442339) Case 202442339 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage … 29 Sep 2025 Partial Maladministration London Borough of Lambeth (202339244) Case 202339244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 … 29 Sep 2025 Partial Maladministration London Borough of Tower Hamlets (202303693) Case 202303693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to … 29 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202449582) Case 202449582 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint. 29 Sep 2025 Partial Maladministration Notting Hill Genesis (202409824) Case 202409824 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Report of domestic abuse and request for a housing transfer. … 29 Sep 2025 Partial Maladministration One Manchester Limited (202425038) Case 202425038 · Estate Management The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The … 29 Sep 2025 Partial Maladministration Sanctuary Housing Association (202502718) Case 202502718 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for repairs to the … 29 Sep 2025 Partial Maladministration Stonewater Limited (202343131) Case 202343131 · Estate Management The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the … 29 Sep 2025 Partial Maladministration Stonewater Limited (202403427) Case 202403427 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about grounds maintenance. Associated complaint. 29 Sep 2025 Partial Maladministration The Riverside Group Limited (202320401) Case 202320401 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s … 26 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202344702) Case 202344702 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that … 26 Sep 2025 Partial Maladministration City of Westminster Council (202440866) Case 202440866 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Sep 2025 Partial Maladministration ForHousing Limited (202450035) Case 202450035 · Managing Relations The complaint is about the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the … 26 Sep 2025 Partial Maladministration Halton Housing (202224828) Case 202224828 · Managing Relations The complaint is about the landlord’s handling of repairs to: Windows. Guttering and resulting damage to plasterwork. The stopcock. The … 26 Sep 2025 Partial Maladministration London Borough of Lambeth (202332105) Case 202332105 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s …