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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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31 May 2024 Partial Maladministration Hexagon Housing Association Limited (202205797) Case 202205797 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports that the emergency escape route from the property was compromised. … 31 May 2024 Partial Maladministration Southern Housing (202227212) Case 202227212 · Estate Management The complaint is about the landlord’s handling of: Repairs to windows in the property. Flooding outside the property. Repairs to … 31 May 2024 Partial Maladministration The Riverside Group Limited (202227117) Case 202227117 · Estate Management The complaint is about the landlord’s handling of: Construction works near to the property and the impact these had on … 31 May 2024 Partial Maladministration Waltham Forest Council (202228943) Case 202228943 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Overcrowding and her housing application to move. Repairs … 30 May 2024 Partial Maladministration Agudas Israel Housing Association Limited (202227019) Case 202227019 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs at the resident’s property. The resident’s concerns that the landlord failed … 30 May 2024 Partial Maladministration Birmingham City Council (202320507) Case 202320507 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property as well as … 30 May 2024 Partial Maladministration Flagship Housing Group Limited (202215333) Case 202215333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305870) Case 202305870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from a communal bin store. Request … 29 May 2024 Partial Maladministration Platform Housing Group Limited (202308458) Case 202308458 · Occupancy Rights The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident … 28 May 2024 Partial Maladministration Peabody Trust (202224410) Case 202224410 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling. 24 May 2024 Partial Maladministration London Borough of Barnet (202211443) Case 202211443 · ASB/Abuse/Nuisance The resident’s complaint is about how the landlord has handled the following: Request to be rehoused. Reports of discrimination by … 24 May 2024 Partial Maladministration London Borough of Hounslow (202220155) Case 202220155 · Health and Safety (inc. building safety) The resident’s complaint is about: The handling of the resident’s request to be transferred to suitable alternative accommodation. The landlord’s … 24 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231684) Case 202231684 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. … 24 May 2024 Partial Maladministration WATMOS Community Homes (202121649) Case 202121649 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the bathroom and follow‑on works … 22 May 2024 Partial Maladministration Newlon Housing Trust (202322386) Case 202322386 · ASB/Abuse/Nuisance The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The … 22 May 2024 Partial Maladministration Sheffield City Council (202218131) Case 202218131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling … 21 May 2024 Partial Maladministration Regenda Limited (202220342) Case 202220342 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front … 17 May 2024 Partial Maladministration Abri Group Limited (202302263) Case 202302263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint. 17 May 2024 Partial Maladministration Clarion Housing Association Limited (202212033) Case 202212033 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti … 13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a … 13 May 2024 Partial Maladministration The Guinness Partnership Limited (202225938) Case 202225938 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to sell her shared ownership property. The Ombudsman has … 10 May 2024 Partial Maladministration First Choice Homes Oldham Limited (202230298) Case 202230298 · Managing Relations This complaint is about the landlord’s: Response to the resident’s request to buy the property’s freehold. Complaint handling. 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202323115) Case 202323115 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling … 8 May 2024 Partial Maladministration Dudley Metropolitan Borough Council (202119458) Case 202119458 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the … 7 May 2024 Partial Maladministration Citizen Housing (202222927) Case 202222927 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a water leak from an upstairs property into … 1 May 2024 Partial Maladministration Bristol City Council (202203631) Case 202203631 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation … 1 May 2024 Partial Maladministration London Borough of Hackney (202224483) Case 202224483 · Managing Relations The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202210077) Case 202210077 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of … 30 Apr 2024 Partial Maladministration Leeds City Council (202222091) Case 202222091 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Having to pay rent whilst the disrepair was … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231549) Case 202231549 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the … 30 Apr 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202228277) Case 202228277 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: The resident’s reports of repairs required at the … 30 Apr 2024 Partial Maladministration MHS Homes Ltd (202230777) Case 202230777 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The allocation, nomination and suitability of the property. Reports of repairs in … 30 Apr 2024 Partial Maladministration Platform Housing Group Limited (202127521) Case 202127521 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s … 30 Apr 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202300483) Case 202300483 · Managing Relations The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated … 30 Apr 2024 Partial Maladministration Sanctuary Housing Association (202230602) Case 202230602 · Managing Relations The complaint is about the landlord’s response to the resident's reports of: Damp, mould, and associated outstanding repairs; Heating and … 29 Apr 2024 Partial Maladministration Accent Housing Limited (202225040) Case 202225040 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage … 29 Apr 2024 Partial Maladministration Mid Devon District Council (202303628) Case 202303628 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property and her damaged … 29 Apr 2024 Partial Maladministration Orbit Group Limited (202311304) Case 202311304 · Managing Relations The complaint is about the landlord’s handling of a loss of hot water in the resident’s property and associated compensation. … 26 Apr 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202222910) Case 202222910 · Financial The complaint is about the landlord’s: Handling of repairs to the property. Response to reports of damage to personal property. 25 Apr 2024 Partial Maladministration Great Places Housing Association (202225584) Case 202225584 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of … 24 Apr 2024 Partial Maladministration Ipswich Borough Council (202301620) Case 202301620 · Managing Relations The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has … 24 Apr 2024 Partial Maladministration Lewisham Council (202227774) Case 202227774 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of … 24 Apr 2024 Partial Maladministration Midland Heart Limited (202010407) Case 202010407 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace … 23 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202219811) Case 202219811 · Financial The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the … 23 Apr 2024 Partial Maladministration Hammersmith and Fulham Council (202209327) Case 202209327 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the property. Damp and mould in … 22 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202202278) Case 202202278 · Financial The complaint is about: The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of … 22 Apr 2024 Partial Maladministration Lambeth Council (202229208) Case 202229208 · Managing Relations The complaint is about the landlord’s decision to repair the windows in the resident’s property instead of upgrading them. We … 22 Apr 2024 Partial Maladministration North Northamptonshire Council (202231781) Case 202231781 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about … 22 Apr 2024 Partial Maladministration The Riverside Group Limited (202218341) Case 202218341 · Managing Relations The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns … 18 Apr 2024 Partial Maladministration Lambeth Council (202123105) Case 202123105 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to …