Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202508328 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The property is a flat. The resident was not occupying the property […]
Decision Case ID 202438434 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 December 2025 Background The resident reported ongoing antisocial behaviour (ASB) from June 2024 and raised […]
Decision Case ID 202414348 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The property is a flat in a newly built block. The […]
Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy Date 22 December 2025 Background The resident complained about repair work following the collapse […]
Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 1-bedroom flat situated in a communal […]
Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The property is a bungalow. On 29 September 2023 the resident […]
Decision Case ID 202407829 Decision type Investigation Landlord Greenhill Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident reported that the floor of the wet room was […]
Decision Case ID 202436007 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background In April 2023 the resident reported that his balcony door and […]
Decision Case ID 202342767 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local authority Occupancy Secure tenancy Date 19 December 2025 Background The resident has lived in her flat, which is […]
Decision Case ID 202508877 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives on the 7th […]
Decision Case ID 202448818 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in ground floor […]
Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident complained after receiving his annual rent and service charge notification […]
Decision Case ID 202516544 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident contacted the landlord in October 2024 to report anti-social behaviour […]
The landlord acknowledged its failures in response to the complaint. In line with its policy at the time, the current housing officer should not have responded at stage 1. However, we have not identified any detriment or overall impact caused. The compensation offer was appropriate and was enough to satisfactorily …
Decision Case ID 202510180 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background Following reports of roof leaks affecting her property, the landlord carried out […]
The landlord failed to respond to all aspects of the resident’s complaint such as her concerns about its contractors conduct. This was a missed opportunity to explain its investigation and show that it had taken her concerns seriously and tell her what it found. It only focused on the fact …
Decision Case ID 202347877 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported a leak in the corner of […]
Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in the property with her partner and […]
Decision Case ID 202315953 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a […]
Decision Case ID 202315001 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 December 2025 Background The resident is a shared owner of the property. Her complaint was […]
Decision Case ID 202410814 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident reported damp and mould issues in 2022 and 2023. The landlord […]
Decision Case ID 202424349 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 1 bedroom flat and has the […]
Decision Case ID 202506366 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives alone in a 1 bedroom, ground floor […]
Decision Case ID 202422617 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident has been a tenant at the […]
Decision Case ID 202413428 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a sheltered bungalow with an alarm system connected to […]
Decision Case ID 202435047 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her 4 children. She said 3 of her children […]
Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident is a variable service charge payer. In November 2022, the […]
Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a house with 2 young children. She […]
Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident has a joint tenancy with his partner, […]
Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December 2025 Background In mid-2024, the resident experienced a rat infestation and a roof leak that […]
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been reporting antisocial […]
Decision Case ID 202435085 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident moved to the […]
Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 1-bedroom […]
Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported antisocial behaviour (ASB) to the landlord between 2021 […]
Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident’s flat is on the 2nd floor in a 4-story block […]
Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background We ordered the landlord to explore alternative parking options for […]
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Decision Case ID 202448694 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident complained to the landlord that the […]
Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground floor flat. He suffers from frequent […]
Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground-floor flat with his son, who is […]
Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a first floor flat within […]
Decision Case ID 202325309 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 18 December 2025 Background The resident has been a shared owner of the property […]
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
Decision Case ID 202511814 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The property is a first floor flat within a block of 8 […]
Decision Case ID 202504166 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident’s tenancy began on 14 March 2025 and she raised […]
Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background Between 2019 and 2023, the resident repeatedly reported problems with his garden, […]
Decision Case ID 202412130 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident moved to the property in September 2015. He […]
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |