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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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15 Oct 2025 Partial Maladministration Places for People Group Limited (202424655) Case 202424655 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint … 15 Oct 2025 Partial Maladministration Southern Housing (202446502) Case 202446502 · Managing Relations The complaint is about the landlord’s handling of water leaks into the resident’s property. The Ombudsman has also taken the … 14 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202407929) Case 202407929 · Estate Management Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 … 14 Oct 2025 Partial Maladministration Accent Housing Limited (202317282) Case 202317282 · ASB/Abuse/Nuisance Decision Case ID 202317282 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 14 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202342880) Case 202342880 · Managing Relations Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202417733) Case 202417733 · Managing Relations The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling. 13 Oct 2025 Partial Maladministration Notting Hill Genesis (202446567) Case 202446567 · Managing Relations The complaint is about: The landlord’s handling of kitchen floor repairs. The landlord’s complaint handling. 13 Oct 2025 Partial Maladministration Onward Homes Limited (202419379) Case 202419379 · Estate Management Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October … 13 Oct 2025 Partial Maladministration Saxon Weald (202427040) Case 202427040 · ASB/Abuse/Nuisance Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 13 Oct 2025 Partial Maladministration Southern Housing (202321426) Case 202321426 · ASB/Abuse/Nuisance Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 10 Oct 2025 Partial Maladministration Dawson Housing Limited (202423189) Case 202423189 · ASB/Abuse/Nuisance Decision Case ID 202423189 Decision type Investigation Landlord Dawson Housing Limited Landlord type Housing Association Occupancy Licence Date 10 October … 10 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202340525) Case 202340525 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new … 10 Oct 2025 Partial Maladministration London Borough of Hillingdon (202427669) Case 202427669 · Local Authority / ALMO or TMO Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 10 Oct 2025 Partial Maladministration Midland Heart Limited (202430243) Case 202430243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The residents report that the landlord had breached her confidentiality. The residents' … 10 Oct 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331953) Case 202331953 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, … 10 Oct 2025 Partial Maladministration Town and Country Housing (202341664) Case 202341664 · Managing Relations The complaint is about how the landlord responded to the resident’s request for an over bath shower adaptation. The Ombudsman … 9 Oct 2025 Partial Maladministration Accent Housing Limited (202451177) Case 202451177 · Estate Management The complaint is about the landlord’s: Handling of boiler repairs in 2022. Response to the resident’s claim it had not … 9 Oct 2025 Partial Maladministration City of Westminster Council (202346824) Case 202346824 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to the property’s intercom system. The associated complaint. 9 Oct 2025 Partial Maladministration City of Wolverhampton Council (202327282) Case 202327282 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that its contractors damaged her patio doors. The Ombudsman … 9 Oct 2025 Partial Maladministration Notting Hill Genesis (202402941) Case 202402941 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 9 Oct 2025 Partial Maladministration Platform Housing Group Limited (202405280) Case 202405280 · Financial The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage … 9 Oct 2025 Partial Maladministration Southern Housing (202502888) Case 202502888 · Managing Relations Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 8 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202340162) Case 202340162 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its … 8 Oct 2025 Partial Maladministration Octavia Housing (202405592) Case 202405592 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of a fair rent review. The … 7 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202406744) Case 202406744 · Managing Relations The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s … 7 Oct 2025 Partial Maladministration Sanctuary Housing Association (202338359) Case 202338359 · Estate Management The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. … 7 Oct 2025 Partial Maladministration Sanctuary Housing Association (202411119) Case 202411119 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint. 6 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202339265) Case 202339265 · Information and data management The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced … 6 Oct 2025 Partial Maladministration London Borough of Hounslow (202343142) Case 202343142 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the … 6 Oct 2025 Partial Maladministration Southern Housing (202340006) Case 202340006 · Managing Relations This complaint is about the landlord’s handling of a planned kitchen renewal. We have also considered the landlord’s complaint handling. 3 Oct 2025 Partial Maladministration Sanctuary Housing Association (202343098) Case 202343098 · Estate Management The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Repairs to the … 3 Oct 2025 Partial Maladministration Sovereign Network Group (202448707) Case 202448707 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a … 2 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202424059) Case 202424059 · Managing Relations The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint. 2 Oct 2025 Partial Maladministration Southern Housing (202415515) Case 202415515 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling … 2 Oct 2025 Partial Maladministration Stevenage Borough Council (202321733) Case 202321733 · Managing Relations The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint. 1 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202325331) Case 202325331 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: A leak from the roof … 1 Oct 2025 Partial Maladministration Moat Homes Limited (202330131) Case 202330131 · Estate Management The complaint is about the landlord’s handling of communal garden maintenance. We have also investigated the landlord’s complaint handling. 1 Oct 2025 Partial Maladministration Southern Housing (202427647) Case 202427647 · ASB/Abuse/Nuisance REPORT COMPLAINT 202427647 Southern Housing 1 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Sep 2025 Partial Maladministration Bromford Flagship Limited (202328690) Case 202328690 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202402062) Case 202402062 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202418132) Case 202418132 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint. 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202443190) Case 202443190 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like … 30 Sep 2025 Partial Maladministration Dacorum Borough Council (202420784) Case 202420784 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property … 30 Sep 2025 Partial Maladministration Housing 21 (202412204) Case 202412204 · Financial The complaint is about the landlord’s response to the resident’s concerns about services charges for tree maintenance. We have also … 30 Sep 2025 Partial Maladministration Housing Solutions (202344100) Case 202344100 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s request for sound proofing in her home. The associated complaint. 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202333699) Case 202333699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and … 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202404865) Case 202404865 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB. 30 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202422118) Case 202422118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of … 30 Sep 2025 Partial Maladministration Leeds City Council (202336214) Case 202336214 · ASB/Abuse/Nuisance The complaint is about the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's requests for tenancy … 30 Sep 2025 Partial Maladministration Lewes District Council (202338493) Case 202338493 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. …