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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202223683) Case 202223683 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the … 30 Jul 2024 Partial Maladministration Moat Homes Limited (202331887) Case 202331887 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: Issues with the cleaning of the communal bin store. Issues with the … 30 Jul 2024 Partial Maladministration Places for People Group Limited (202324732) Case 202324732 · Managing Relations The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs … 29 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202301840) Case 202301840 · Financial The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the … 29 Jul 2024 Partial Maladministration London Borough of Ealing (202217674) Case 202217674 · Managing Relations The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required … 29 Jul 2024 Partial Maladministration London Borough of Sutton (202321548) Case 202321548 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233774) Case 202233774 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s … 29 Jul 2024 Partial Maladministration Peabody Trust (202320016) Case 202320016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp … 26 Jul 2024 Partial Maladministration Dudley Metropolitan Borough Council (202307607) Case 202307607 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. … 26 Jul 2024 Partial Maladministration Gentoo Group Limited (202339892) Case 202339892 · Managing Relations The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to … 26 Jul 2024 Partial Maladministration Moat Homes Limited (202226217) Case 202226217 · ASB/Abuse/Nuisance The complaint is about how the landlord handled: The resident’s reports of the heating and hot water system not working … 26 Jul 2024 Partial Maladministration Silva Homes Limited (202347386) Case 202347386 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about … 26 Jul 2024 Partial Maladministration Southern Housing (202229345) Case 202229345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about the installation of communal CCTV and window cleaning … 26 Jul 2024 Partial Maladministration Wolverhampton City Council (202303993) Case 202303993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: His request to have a water meter. His … 24 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202320229) Case 202320229 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Requests for information about a housing application. Reports of required … 24 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202304441) Case 202304441 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s request to transfer to a more suitable property on medical … 23 Jul 2024 Partial Maladministration Wandsworth Council (202305918) Case 202305918 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s reports … 22 Jul 2024 Partial Maladministration City of Doncaster Council (202231462) Case 202231462 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of … 22 Jul 2024 Partial Maladministration South Holland District Council (202233115) Case 202233115 · Health and Safety (inc. building safety) The complaint is about: The landlord's handling of the resident’s personal belongings in his former property following a fire. The … 18 Jul 2024 Partial Maladministration Sanctuary Housing Association (202304669) Case 202304669 · Managing Relations The resident’s complaint is about the landlord’s handling of: Squirrels in the loft of the property and repairs to associated … 17 Jul 2024 Partial Maladministration Dacorum Borough Council (202212553) Case 202212553 · Managing Relations The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling. 16 Jul 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202301357) Case 202301357 · Managing Relations The complaint is about the landlord’s: Response to damp and mould. Response to repair issues including the condition of the … 11 Jul 2024 Partial Maladministration Hyde Housing Association Limited (202317233) Case 202317233 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay … 11 Jul 2024 Partial Maladministration Leeds City Council (202303188) Case 202303188 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry … 9 Jul 2024 Partial Maladministration Islington Council (202218257) Case 202218257 · Managing Relations This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns … 9 Jul 2024 Partial Maladministration Midland Heart Limited (202307009) Case 202307009 · Estate Management The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a … 5 Jul 2024 Partial Maladministration Yorkshire Housing Limited (202305079) Case 202305079 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication … 4 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202214883) Case 202214883 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 4 Jul 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202226018) Case 202226018 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports … 1 Jul 2024 Partial Maladministration Manchester City Council (202301791) Case 202301791 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling. 28 Jun 2024 Partial Maladministration Peabody Trust (202204552) Case 202204552 · Managing Relations The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and … 28 Jun 2024 Partial Maladministration Peabody Trust (202303265) Case 202303265 · Information and data management The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. … 28 Jun 2024 Partial Maladministration Sanctuary Housing Association (202323551) Case 202323551 · Managing Relations The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water … 27 Jun 2024 Partial Maladministration London Borough of Lewisham (202231098) Case 202231098 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response … 26 Jun 2024 Partial Maladministration B3 Living Limited (202227991) Case 202227991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The Ombudsman … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202320375) Case 202320375 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a … 25 Jun 2024 Partial Maladministration Southwark Council (202205202) Case 202205202 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, and cold air transference from a neighbouring … 21 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202312135) Case 202312135 · ASB/Abuse/Nuisance The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession … 20 Jun 2024 Partial Maladministration Bernicia Group (202226172) Case 202226172 · Estate Management The complaint is about the landlord’s response to the resident’s: Concerns about the safety of the boiler and gas pipework, … 20 Jun 2024 Partial Maladministration Clarion Housing Association Limited (202220624) Case 202220624 · Managing Relations The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint. 19 Jun 2024 Partial Maladministration Bristol City Council (202308534) Case 202308534 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; … 13 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202226658) Case 202226658 · Estate Management The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s … 13 Jun 2024 Partial Maladministration Tower Hamlets Community Housing (202317332) Case 202317332 · Estate Management The complaint concerns the landlord’s: Handling of the resident’s concerns relating to parking arrangements. Handling of the resident’s reporting about … 13 Jun 2024 Partial Maladministration Yorkshire Housing Limited (202230441) Case 202230441 · Managing Relations The complaint is about the landlord’s handling of: A leak from the roof which resulted in damp and mould at … 10 Jun 2024 Partial Maladministration Waltham Forest Council (202316456) Case 202316456 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the … 4 Jun 2024 Partial Maladministration Orbit Group Limited (202217427) Case 202217427 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for … 3 Jun 2024 Partial Maladministration Town and Country Housing (202231392) Case 202231392 · Old Property Condition migrated-2025 The complaint is about the resident’s request for the landlord to: Remove her garage. Erect some additional fencing at the … 31 May 2024 Partial Maladministration Abri Group Limited (202309751) Case 202309751 · Managing Relations The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s … 31 May 2024 Partial Maladministration Clarion Housing Association Limited (202220280) Case 202220280 · Information and data management The complaint is about the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change … 31 May 2024 Partial Maladministration Flagship Housing Group Limited (202304884) Case 202304884 · Financial The complaint is about: The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of …