Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

Most recent first
27 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202318965) Case 202318965 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in … 27 Aug 2024 Partial Maladministration Notting Hill Genesis (NHG) (202309201) Case 202309201 · Managing Relations This complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of pests. Concerns about … 27 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202226591) Case 202226591 · Managing Relations The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his … 23 Aug 2024 Partial Maladministration Camden Council (202226779) Case 202226779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about the landlord’s housing points allocation for rehousing. The … 23 Aug 2024 Partial Maladministration Peabody Trust (202331995) Case 202331995 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no … 23 Aug 2024 Partial Maladministration Unity Housing Association Limited (202308746) Case 202308746 · Old Complaints Handling categories The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also … 22 Aug 2024 Partial Maladministration Camden Council (202323962) Case 202323962 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the … 22 Aug 2024 Partial Maladministration London Borough of Hounslow (202233314) Case 202233314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise from a communal gate. Reports of disturbance … 22 Aug 2024 Partial Maladministration Orbit Group Limited (202316906) Case 202316906 · Financial This complaint is about: Delays in repairs to the resident’s property following a fire, and the length of time the … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202223017) Case 202223017 · Estate Management The complaint is about the landlord’s handling of: Repairs to the property. The removal of rubble from the garden. The … 22 Aug 2024 Partial Maladministration Places for People Group Limited (202314012) Case 202314012 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. Repairs to the … 22 Aug 2024 Partial Maladministration Southern Housing (202224263) Case 202224263 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks and associated damp and mould affecting her … 21 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202329273) Case 202329273 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to … 21 Aug 2024 Partial Maladministration Muir Group Housing Association Limited (202311425) Case 202311425 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request … 20 Aug 2024 Partial Maladministration Camden Council (202327297) Case 202327297 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of … 20 Aug 2024 Partial Maladministration Kirklees Council (202345536) Case 202345536 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: A damp and mould problem. Adequacy of the … 20 Aug 2024 Partial Maladministration London Borough of Hackney (202320158) Case 202320158 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and guttering, and subsequent damp and mould in … 19 Aug 2024 Partial Maladministration Bournemouth, Christchurch and Poole Council (202317016) Case 202317016 · Managing Relations This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him his current property. The … 19 Aug 2024 Partial Maladministration Chesterfield Borough Council (202219761) Case 202219761 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was … 19 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307339) Case 202307339 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s … 19 Aug 2024 Partial Maladministration Stonewater Limited (202323751) Case 202323751 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 16 Aug 2024 Partial Maladministration Lewisham Council (202335053) Case 202335053 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A leak into the property from … 16 Aug 2024 Partial Maladministration Tower Hamlets Homes (202310957) Case 202310957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property … 15 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202331739) Case 202331739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concern that she should not have been moved to a … 14 Aug 2024 Partial Maladministration Magna Housing Limited (202315970) Case 202315970 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB). Response to reports of damp and mould … 13 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336460) Case 202336460 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. … 13 Aug 2024 Partial Maladministration Warwick District Council (202309354) Case 202309354 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness … 9 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202014900) Case 202014900 · Estate Management The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which … 9 Aug 2024 Partial Maladministration Lincoln City Council (202304912) Case 202304912 · Financial The complaint is about: The landlord’s handling of the reports that she had to pay council tax on 2 properties. … 9 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202321247) Case 202321247 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for it to remove a water butt from the … 9 Aug 2024 Partial Maladministration Orbit Group Limited (202202980) Case 202202980 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. … 9 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202333329) Case 202333329 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for … 8 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331279) Case 202331279 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the … 1 Aug 2024 Partial Maladministration Sovereign Network Homes (202318926) Case 202318926 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of problems with the property including with the cavity … 31 Jul 2024 Partial Maladministration Kingston upon Hull City Council (202232486) Case 202232486 · Estate Management The complaint is about: The accuracy of information provided to the resident about the current property when it was offered … 31 Jul 2024 Partial Maladministration London Borough of Hounslow (202312656) Case 202312656 · Managing Relations The complaint is about: The delay in processing the resident’s housing application. The landlord’s response to the resident’s reports of … 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309023) Case 202309023 · Managing Relations The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A … 31 Jul 2024 Partial Maladministration MHS Homes Ltd (202311782) Case 202311782 · Financial The complaint is about the landlord’s: Decision to charge the resident a higher rent at the property than at her … 31 Jul 2024 Partial Maladministration Mid Devon District Council (202234298) Case 202234298 · Estate Management The complaint is about the landlord's handling of the resident’s concerns about: The position of a fence at the bottom … 31 Jul 2024 Partial Maladministration North West Leicestershire District Council (202337606) Case 202337606 · Managing Relations The complaint is about the landlord’s handling of: reports of an issue with a drain in the resident’s back garden. … 31 Jul 2024 Partial Maladministration Orbit Group Limited (202305008) Case 202305008 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould at the property. The associated … 31 Jul 2024 Partial Maladministration Peabody Trust (202301587) Case 202301587 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated … 31 Jul 2024 Partial Maladministration Peabody Trust (202342924) Case 202342924 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 31 Jul 2024 Partial Maladministration Sanctuary Housing Association (202303499) Case 202303499 · Old Complaints Handling categories The landlord’s response to the resident’s request for reimbursement, for damage caused to his fitted wardrobe during repair works to … 31 Jul 2024 Partial Maladministration Southend-on-Sea City Council (202400256) Case 202400256 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman … 31 Jul 2024 Partial Maladministration Southern Housing Group Limited (202228600) Case 202228600 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, … 31 Jul 2024 Partial Maladministration Southwark Council (202310781) Case 202310781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Delays with occupational therapy assessments and adult social care. The adaptation to … 31 Jul 2024 Partial Maladministration The Riverside Group Limited (202307291) Case 202307291 · Financial The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The … 31 Jul 2024 Partial Maladministration Waltham Forest Council (202313052) Case 202313052 · Information and data management The complaint is about the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety … 30 Jul 2024 Partial Maladministration Arun District Council (202338616) Case 202338616 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to purchase the freehold of the property by way …