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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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30 Sep 2024 Partial Maladministration Housing Solutions (202307499) Case 202307499 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was … 30 Sep 2024 Partial Maladministration Leeds City Council (202217879) Case 202217879 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for support from council services. responsive repairs. reports the … 30 Sep 2024 Partial Maladministration LiveWest Homes Limited (202320358) Case 202320358 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: The handling of repairs to her previous property. The … 30 Sep 2024 Partial Maladministration London Borough of Ealing (202306717) Case 202306717 · Information and data management The complaint is about: The landlord’s response to the resident’s re-housing request. The landlord’s handling of repairs in the resident’s … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231020) Case 202231020 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns in respect of moving to the property and the … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202302258) Case 202302258 · Managing Relations The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the … 30 Sep 2024 Partial Maladministration Norwich City Council (202314396) Case 202314396 · Managing Relations The complaint is about: the resident’s concerns about the impact on her health of the landlord’s handling of issues. the … 30 Sep 2024 Partial Maladministration Places for People Group Limited (202331840) Case 202331840 · Estate Management The complaint is about the landlord’s handling of: damp and mould in the property. a rent review in February 2024. … 30 Sep 2024 Partial Maladministration Sanctuary Housing Association (202317169) Case 202317169 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The removal of asbestos flooring in the property. Repairs to the kitchen … 30 Sep 2024 Partial Maladministration Squared Housing (202307830) Case 202307830 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: request to keep an assistance dog at her property; reports … 27 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202216329) Case 202216329 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs … 27 Sep 2024 Partial Maladministration Amplius Living (202333792) Case 202333792 · Information and data management The complaint is about the landlord’s response to reports of: Damp and mould in the property. Disrepair in the property. … 27 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202322298) Case 202322298 · Managing Relations The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The … 27 Sep 2024 Partial Maladministration East End Homes Limited (202306045) Case 202306045 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated … 27 Sep 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333752) Case 202333752 · Old Complaints Handling categories The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202332398) Case 202332398 · Managing Relations The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The … 25 Sep 2024 Partial Maladministration Lambeth Council (202311837) Case 202311837 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Intermittent heating and hot water due to a … 25 Sep 2024 Partial Maladministration Stonewater Limited (202327304) Case 202327304 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the shower cubicle. Damp and … 24 Sep 2024 Partial Maladministration Colchester City Council (202310994) Case 202310994 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when she moved … 24 Sep 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400585) Case 202400585 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The … 24 Sep 2024 Partial Maladministration Wolverhampton City Council (202206083) Case 202206083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: eviction from the property. concerns about asbestos, and repairs to … 23 Sep 2024 Partial Maladministration Southern Housing (202301251) Case 202301251 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to … 20 Sep 2024 Partial Maladministration Peabody Trust (202340829) Case 202340829 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation … 19 Sep 2024 Partial Maladministration Mulberry Housing Co-operative Limited (202230433) Case 202230433 · Old Complaints Handling categories This complaint is about the landlord’s response to the resident’s: Request for an internal move to a larger property. Concerns … 17 Sep 2024 Partial Maladministration Hammersmith and Fulham Council (202339926) Case 202339926 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The … 13 Sep 2024 Partial Maladministration Citizen Housing (202230553) Case 202230553 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: No heating and hot water meaning he could … 13 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (202334169) Case 202334169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 13 Sep 2024 Partial Maladministration Peabody Trust (202331993) Case 202331993 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. … 12 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202125772) Case 202125772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the … 11 Sep 2024 Partial Maladministration Ashford Borough Council (202335294) Case 202335294 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and ceiling repairs including the removal of asbestos at … 11 Sep 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202310482) Case 202310482 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of: Major works to the roof of the building. Associated remedial repairs … 11 Sep 2024 Partial Maladministration TBG Open Door Limited (202302665) Case 202302665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her … 10 Sep 2024 Partial Maladministration Jigsaw Homes Group Limited (202305418) Case 202305418 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and … 9 Sep 2024 Partial Maladministration Hexagon Housing Association Limited (202218130) Case 202218130 · Managing Relations The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns … 6 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202326987) Case 202326987 · Managing Relations The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A … 4 Sep 2024 Partial Maladministration Yorkshire Housing Limited (202308837) Case 202308837 · Managing Relations The complaint is about the landlord’s handling of: The replacement of a window in the resident’s property. The resident’s reports … 31 Aug 2024 Partial Maladministration Arcon Housing Association Limited (202302989) Case 202302989 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of kitchen and boiler upgrade works, including the ventilation fan. The landlord’s response … 30 Aug 2024 Partial Maladministration Bristol City Council (202336708) Case 202336708 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about temporary accommodation and rehousing options offered to her, … 30 Aug 2024 Partial Maladministration Dover District Council (202306500) Case 202306500 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident's concerns about threats of eviction. The landlord’s response and handling … 30 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202222668) Case 202222668 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of leaks and mould in the property’s bathroom. The … 30 Aug 2024 Partial Maladministration Peabody Trust (202301179) Case 202301179 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. … 30 Aug 2024 Partial Maladministration Red Kite Community Housing Limited (202331147) Case 202331147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series … 30 Aug 2024 Partial Maladministration Southern Housing (202222453) Case 202222453 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of a leak from the property above her. This report … 30 Aug 2024 Partial Maladministration The Guinness Partnership Limited (202337778) Case 202337778 · Estate Management The complaint is about the landlord's response to the resident's: Reports of a smell coming from her sink and washing … 29 Aug 2024 Partial Maladministration Camden Council (202219932) Case 202219932 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and … 29 Aug 2024 Partial Maladministration Futures Housing Group Limited (202310685) Case 202310685 · Health and Safety (inc. building safety) The complaint is about: The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the … 29 Aug 2024 Partial Maladministration Home Group Limited (202312599) Case 202312599 · Estate Management The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents … 29 Aug 2024 Partial Maladministration Richmond Housing Partnership Limited (202305819) Case 202305819 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs in … 28 Aug 2024 Partial Maladministration Stonewater Limited (202334622) Case 202334622 · Financial The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered … 28 Aug 2024 Partial Maladministration The Riverside Group Limited (202212964) Case 202212964 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the …