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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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31 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202334356) Case 202334356 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Repairs in the property including damp and mould. … 31 Oct 2024 Partial Maladministration Oxford City Council (202346472) Case 202346472 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak … 31 Oct 2024 Partial Maladministration Soho Housing Association Limited (202309829) Case 202309829 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide … 30 Oct 2024 Partial Maladministration Bromford Housing Group Limited (202224073) Case 202224073 · Financial The complaint is about: The landlord’s handling of the resident’s concerns about the water charges and the reported delay in … 30 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202303081) Case 202303081 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s report of repair to her bathroom, including concerns about missed … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202233536) Case 202233536 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202315675) Case 202315675 · Information and data management The complaint is about the landlord’s handling of: The resident’s enquiries about the location of the external stopcock. The resident’s … 29 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202207309) Case 202207309 · Information and data management The complaint is about the landlord’s handling of: The resident’s complaint about staff conduct. The resident’s reports, and counter allegations … 29 Oct 2024 Partial Maladministration Paragon Asra Housing Limited (202335919) Case 202335919 · Financial The complaint is regarding the landlord’s response to: Reported damp and mould in the resident’s property. Reported damage to the … 28 Oct 2024 Partial Maladministration Gentoo Group Limited (202311499) Case 202311499 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information in relation to information it provided to its … 28 Oct 2024 Partial Maladministration Notting Hill Genesis (202307594) Case 202307594 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs reported within the property. The resident’s reports … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202226029) Case 202226029 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's reports about works agreed when she signed up for the … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202344392) Case 202344392 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property and its … 25 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202307268) Case 202307268 · Managing Relations The complaint is about the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at … 25 Oct 2024 Partial Maladministration Islington Council (202326091) Case 202326091 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when moving in. … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402163) Case 202402163 · Managing Relations The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of … 25 Oct 2024 Partial Maladministration Royal Borough Of Greenwich (202342852) Case 202342852 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leaking roof. Reports of damp and mould in the … 25 Oct 2024 Partial Maladministration Sanctuary Housing Association (202347263) Case 202347263 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of several repairs required in the property, including damp … 25 Oct 2024 Partial Maladministration Sparrow Shared Ownership Limited (202219349) Case 202219349 · For profit The complaint is about the landlord’s response to the resident’s concerns about: Noise transference from a neighbouring property. The condition … 25 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202228954) Case 202228954 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated … 24 Oct 2024 Partial Maladministration City of Westminster Council (202310687) Case 202310687 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks into his property from an upstairs neighbour. … 24 Oct 2024 Partial Maladministration London Borough of Hackney (202234457) Case 202234457 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and … 24 Oct 2024 Partial Maladministration Rykneld Homes Limited (202234671) Case 202234671 · Managing Relations The complaint is about: the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of … 23 Oct 2024 Partial Maladministration Jigsaw Homes Group Limited (202316442) Case 202316442 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to … 23 Oct 2024 Partial Maladministration North Tyneside Council (202118139) Case 202118139 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the property. The landlord’s handling of the resident’s reports of … 23 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202210690) Case 202210690 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns following an electrical fire in a communal area of … 22 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342939) Case 202342939 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of … 21 Oct 2024 Partial Maladministration Lincoln City Council (202222063) Case 202222063 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of a missed appointment to uncap gas at a … 21 Oct 2024 Partial Maladministration Livv Housing Group (202402811) Case 202402811 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that it classed her as aggressive. The resident’s requests … 21 Oct 2024 Partial Maladministration Onward Homes Limited (202413224) Case 202413224 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and the patio doors, and subsequent damp and … 18 Oct 2024 Partial Maladministration Orbit Housing Association Limited (202208654) Case 202208654 · Old Complaints Handling categories The complaint is about the landlord’s: handling of the resident’s reports of damp and mould in his property. decision not … 16 Oct 2024 Partial Maladministration Bolton at Home Limited (202310451) Case 202310451 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Various repairs including gutters, plastering and pointing, damp … 16 Oct 2024 Partial Maladministration London Borough of Hackney (202306139) Case 202306139 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to be placed on the housing register and for … 16 Oct 2024 Partial Maladministration Your Housing Group Limited (202311044) Case 202311044 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a … 15 Oct 2024 Partial Maladministration Eastlight Community Homes Limited (202308431) Case 202308431 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about her end of defects inspection. Reports of defects … 15 Oct 2024 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202301196) Case 202301196 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The … 14 Oct 2024 Partial Maladministration Aster Group Limited (202229055) Case 202229055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a … 14 Oct 2024 Partial Maladministration Raven Housing Trust Limited (202312041) Case 202312041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. … 10 Oct 2024 Partial Maladministration Wandle Housing Association Limited (202329490) Case 202329490 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has … 8 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202305675) Case 202305675 · Information and data management This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required … 8 Oct 2024 Partial Maladministration Peabody Trust (202306657) Case 202306657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman … 4 Oct 2024 Partial Maladministration GreenSquareAccord Limited (202342904) Case 202342904 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated … 4 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336541) Case 202336541 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports … 4 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202322569) Case 202322569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to … 2 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202221519) Case 202221519 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in … 2 Oct 2024 Partial Maladministration London Borough of Croydon (202317525) Case 202317525 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and … 1 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202308931) Case 202308931 · Managing Relations The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202225583) Case 202225583 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202338682) Case 202338682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202339804) Case 202339804 · Old Complaints Handling categories The complaint is about the landlords handling of the residents reports of damp and mould at her property and the …