Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
12 Nov 2025 Partial Maladministration Wandle Housing Association Limited (202337457) Case 202337457 · Managing Relations Decision Case ID 202337457 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 11 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202424164) Case 202424164 · Managing Relations Decision Case ID 202424164 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Partial Maladministration Castles & Coasts Housing Association Limited (202423925) Case 202423925 · Estate Management Decision Case ID 202423925 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured … 11 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202327698) Case 202327698 · Estate Management Decision Case ID 202327698 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 … 11 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202334258) Case 202334258 · Financial Decision Case ID 202334258 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 … 11 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202342158) Case 202342158 · Managing Relations Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202348592) Case 202348592 · Financial Decision Case ID 202348592 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202504227) Case 202504227 · Managing Relations Decision Case ID 202504227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202505387) Case 202505387 · Managing Relations Decision Case ID 202505387 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration Notting Hill Genesis (202427142) Case 202427142 · Financial Decision Case ID 202427142 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 6 … 10 Nov 2025 Partial Maladministration Aster Group Limited (202404232) Case 202404232 · ASB/Abuse/Nuisance Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Nov 2025 Partial Maladministration Leeds City Council (202332405) Case 202332405 · Local Authority / ALMO or TMO Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Nov 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202335928) Case 202335928 · Local Authority / ALMO or TMO Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 10 Nov 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202444126) Case 202444126 · Managing Relations Decision Case ID 202444126 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Nov 2025 Partial Maladministration Sanctuary Housing Association (202404880) Case 202404880 · Managing Relations Decision Case ID 202404880 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 7 Nov 2025 Partial Maladministration City of Westminster Council (202501439) Case 202501439 · ASB/Abuse/Nuisance Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 7 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428538) Case 202428538 · Financial Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 Partial Maladministration Gentoo Group Limited (202334556) Case 202334556 · Managing Relations Decision Case ID 202334556 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration London Borough of Islington (202429645) Case 202429645 · Local Authority / ALMO or TMO Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 7 Nov 2025 Partial Maladministration Orbit Group Limited (202509095) Case 202509095 · Managing Relations Decision Case ID 202509095 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202336033) Case 202336033 · Managing Relations Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202413206) Case 202413206 · Managing Relations Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202450021) Case 202450021 · Health and Safety (inc. building safety) Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202318239) Case 202318239 · Local Authority / ALMO or TMO Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 6 Nov 2025 Partial Maladministration Birmingham City Council (202330777) Case 202330777 · Local Authority / ALMO or TMO Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Nov 2025 Partial Maladministration East Midlands Housing Group Limited (202336363) Case 202336363 · Managing Relations Decision Case ID 202336363 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold … 6 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202439412) Case 202439412 · Managing Relations Decision Case ID 202439412 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Nov 2025 Partial Maladministration Moat Homes Limited (202335768) Case 202335768 · Financial Decision Case ID 202335768 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Nov 2025 Partial Maladministration Orbit Group Limited (202332065) Case 202332065 · Managing Relations Decision Case ID 202332065 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Nov 2025 Partial Maladministration Peabody Trust (202410474) Case 202410474 · Managing Relations Decision Case ID 202410474 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 5 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202427803) Case 202427803 · Managing Relations The landlord accepted failings in its handling of the resident’s complaints. It apologised and offered compensation, which was sufficient to … 5 Nov 2025 Partial Maladministration London Borough of Croydon (202409223) Case 202409223 · Local Authority / ALMO or TMO Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 5 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202439920) Case 202439920 · Managing Relations Decision Case ID 202439920 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 5 Nov 2025 Partial Maladministration Octavia Housing (202503838) Case 202503838 · Managing Relations Decision Case ID 202503838 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 5 November … 5 Nov 2025 Partial Maladministration Stonewater Limited (202335116) Case 202335116 · Managing Relations Decision Case ID 202335116 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured shorthold Date 5 November … 4 Nov 2025 Partial Maladministration London Borough of Hounslow (202343086) Case 202343086 · Local Authority / ALMO or TMO Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 4 Nov 2025 Partial Maladministration Notting Hill Genesis (202429292) Case 202429292 · ASB/Abuse/Nuisance Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Places for People Group Limited (202427057) Case 202427057 · Estate Management Decision Case ID 202427057 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 4 Nov 2025 Partial Maladministration Sovereign Network Group (202400986) Case 202400986 · Managing Relations Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Together Housing Association Limited (202343166) Case 202343166 · Managing Relations Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Partial Maladministration Trident Housing Association Limited (202429736) Case 202429736 · ASB/Abuse/Nuisance Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Nov 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202306969) Case 202306969 · Managing Relations Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date … 3 Nov 2025 Partial Maladministration London Borough of Camden Council (202401024) Case 202401024 · Local Authority / ALMO or TMO Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 3 Nov 2025 Partial Maladministration Sanctuary Housing Association (202531652) Case 202531652 · Financial Decision Case ID 202531652 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 3 … 31 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202413791) Case 202413791 · Managing Relations Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202421608) Case 202421608 · Financial Decision Case ID 202421608 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Partial Maladministration London Borough of Islington (202341071) Case 202341071 · Local Authority / ALMO or TMO Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration London Borough of Tower Hamlets (202426456) Case 202426456 · Managing Relations Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 31 Oct 2025 Partial Maladministration London Borough of Tower Hamlets (202427344) Case 202427344 · Managing Relations Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 31 Oct 2025 Partial Maladministration London Borough of Wandsworth (202346831) Case 202346831 · Local Authority / ALMO or TMO Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO …