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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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18 Dec 2024 Partial Maladministration Lambeth Council (202319721) Case 202319721 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of … 18 Dec 2024 Partial Maladministration Richmond Housing Partnership Limited (202319491) Case 202319491 · Estate Management The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property following … 18 Dec 2024 Partial Maladministration Westminster Community Homes Limited (202226266) Case 202226266 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 16 Dec 2024 Partial Maladministration Haringey London Borough Council (202330177) Case 202330177 · Managing Relations The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint. 16 Dec 2024 Partial Maladministration Lambeth Council (202303553) Case 202303553 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 16 Dec 2024 Partial Maladministration Newlon Housing Trust (202231817) Case 202231817 · Financial The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for … 16 Dec 2024 Partial Maladministration Places for People Group Limited (202343788) Case 202343788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. … 13 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343786) Case 202343786 · Financial The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent … 13 Dec 2024 Partial Maladministration North West Leicestershire District Council (202416498) Case 202416498 · Managing Relations The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the … 12 Dec 2024 Partial Maladministration West Kent Housing Association (202226103) Case 202226103 · Financial The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at … 10 Dec 2024 Partial Maladministration Birmingham City Council (202226339) Case 202226339 · Managing Relations The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and … 4 Dec 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202401031) Case 202401031 · Financial The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls … 3 Dec 2024 Partial Maladministration Midland Heart Limited (202225075) Case 202225075 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The … 3 Dec 2024 Partial Maladministration Waltham Forest Council (202205559) Case 202205559 · Managing Relations The complaint is about the landlord’s response to: reports of a leak. reports of delays in providing information concerning the … 29 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202231935) Case 202231935 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. … 29 Nov 2024 Partial Maladministration Hammersmith and Fulham Council (202345481) Case 202345481 · Old Complaints Handling categories This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The … 29 Nov 2024 Partial Maladministration Lewisham Council (202347050) Case 202347050 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary … 29 Nov 2024 Partial Maladministration London Borough of Newham (202226552) Case 202226552 · Information and data management The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering … 29 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202230164) Case 202230164 · Financial The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property … 29 Nov 2024 Partial Maladministration Moat Homes Limited (202340083) Case 202340083 · Old Moving to a Property categories The complaint is regarding the landlord’s handling of: Repairs to the resident’s front door. Reports of damp and mould. The … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202326292) Case 202326292 · Financial The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould. Damage caused to the resident’s possessions. … 29 Nov 2024 Partial Maladministration Paragon Asra Housing Limited (202325751) Case 202325751 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response to … 28 Nov 2024 Partial Maladministration London Borough of Redbridge (202400614) Case 202400614 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. … 26 Nov 2024 Partial Maladministration A2Dominion Housing Group Limited (202336097) Case 202336097 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to … 26 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202227491) Case 202227491 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. … 25 Nov 2024 Partial Maladministration The Pioneer Housing and Community Group Limited (202220844) Case 202220844 · Financial The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord … 22 Nov 2024 Partial Maladministration Southern Housing (202220587) Case 202220587 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould. The resident’s concerns with the smoke … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319875) Case 202319875 · Financial The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates … 20 Nov 2024 Partial Maladministration Onward Homes Limited (202223887) Case 202223887 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the … 20 Nov 2024 Partial Maladministration Southern Housing (202232643) Case 202232643 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding … 19 Nov 2024 Partial Maladministration Camden Council (202409306) Case 202409306 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The … 19 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202329063) Case 202329063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp … 18 Nov 2024 Partial Maladministration Barnsley Metropolitan Borough Council (202322792) Case 202322792 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling. 18 Nov 2024 Partial Maladministration Home Group Limited (202403124) Case 202403124 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the property’s structural integrity. Reports of damp and … 18 Nov 2024 Partial Maladministration Tower Hamlets Community Housing (202401189) Case 202401189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs … 18 Nov 2024 Partial Maladministration Trident Housing Association Limited (202214982) Case 202214982 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint. 15 Nov 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202231408) Case 202231408 · Managing Relations The complaint is about the landlord’s: Handling of the condition of the property when it was let. Handling of outstanding … 14 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202304995) Case 202304995 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s … 14 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324352) Case 202324352 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint. 13 Nov 2024 Partial Maladministration ForHousing Limited (202229855) Case 202229855 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs needed in communal areas. A pest infestation … 13 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342172) Case 202342172 · Old Complaints Handling categories The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The … 11 Nov 2024 Partial Maladministration Havering Council (202335663) Case 202335663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the communal areas. Reports of damp and mould in the … 11 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202234353) Case 202234353 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of … 7 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202228253) Case 202228253 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports about damage caused by the landlord’s installation of cabling. reports of … 6 Nov 2024 Partial Maladministration Camden Council (202308451) Case 202308451 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, cracks to the exterior and … 6 Nov 2024 Partial Maladministration Dover District Council (202313200) Case 202313200 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of reports of … 31 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202320209) Case 202320209 · Managing Relations The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the … 31 Oct 2024 Partial Maladministration Lambeth Council (202318322) Case 202318322 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a rat infestation at the property. request for … 31 Oct 2024 Partial Maladministration London Borough of Hackney (202230472) Case 202230472 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s concerns about the remedial works completed and those still outstanding … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323555) Case 202323555 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of …