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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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19 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202503656) Case 202503656 · Managing Relations Decision Case ID 202503656 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202340672) Case 202340672 · Financial Decision Case ID 202340672 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 Nov 2025 Partial Maladministration Home Group Limited (202503748) Case 202503748 · ASB/Abuse/Nuisance Decision Case ID 202503748 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Nov 2025 Partial Maladministration Peter Bedford Housing Association Limited (202316491) Case 202316491 · ASB/Abuse/Nuisance Decision Case ID 202316491 Decision type Investigation Landlord Peter Bedford Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 19 Nov 2025 Partial Maladministration Southern Housing (202438607) Case 202438607 · Managing Relations Decision Case ID 202438607 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November … 19 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202347693) Case 202347693 · Managing Relations Decision Case ID 202347693 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202422255) Case 202422255 · Estate Management Decision Case ID 202422255 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202404575) Case 202404575 · Managing Relations Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Partial Maladministration London Borough of Barnet (202513388) Case 202513388 · ASB/Abuse/Nuisance Decision Case ID 202513388 Decision type Investigation Landlord London Borough of Barnet Landlord type ALMO Occupancy Secure Tenancy Date 18 … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202334887) Case 202334887 · Managing Relations Decision Case ID 202334887 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202418709) Case 202418709 · Managing Relations Decision Case ID 202418709 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202427832) Case 202427832 · Managing Relations Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 18 Nov 2025 Partial Maladministration Royal Borough Of Greenwich (202427609) Case 202427609 · Health and Safety (inc. building safety) Decision Case ID 202427609 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 18 Nov 2025 Partial Maladministration Slough Borough Council (202442937) Case 202442937 · Managing Relations Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Partial Maladministration Southern Housing (202417064) Case 202417064 · Managing Relations Decision Case ID 202417064 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Partial Maladministration South Tyneside Council (202347851) Case 202347851 · ASB/Abuse/Nuisance Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Partial Maladministration Sovereign Network Group (202509495) Case 202509495 · Managing Relations Decision Case ID 202509495 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 17 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202311046) Case 202311046 · ASB/Abuse/Nuisance Decision Case ID 202311046 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Nov 2025 Partial Maladministration London Borough of Enfield (202315690) Case 202315690 · Local Authority / ALMO or TMO Decision Case ID 202315690 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 17 Nov 2025 Partial Maladministration Newlon Housing Trust (202309930) Case 202309930 · Managing Relations Decision Case ID 202309930 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Nov 2025 Partial Maladministration Sovereign Network Group (202444532) Case 202444532 · ASB/Abuse/Nuisance Decision Case ID 202444532 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Nov 2025 Partial Maladministration The Riverside Group Limited (202407301) Case 202407301 · Financial Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Nov 2025 Partial Maladministration Accent Housing Limited (202446571) Case 202446571 · Managing Relations Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Nov 2025 Partial Maladministration City of London Corporation (202335509) Case 202335509 · Managing Relations Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202315352) Case 202315352 · Responsive repairs/activity Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 14 Nov 2025 Partial Maladministration London Borough of Camden Council (202414070) Case 202414070 · Local Authority / ALMO or TMO Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202215556) Case 202215556 · Financial Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202223256) Case 202223256 · Managing Relations Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202408974) Case 202408974 · ASB/Abuse/Nuisance Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Partial Maladministration Sovereign Network Group (202316658) Case 202316658 · ASB/Abuse/Nuisance Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 14 Nov 2025 Partial Maladministration The Riverside Group Limited (202407909) Case 202407909 · ASB/Abuse/Nuisance Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Barnsley Metropolitan Borough Council (202407347) Case 202407347 · Managing Relations Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 13 Nov 2025 Partial Maladministration City of Wolverhampton Council (202406880) Case 202406880 · Local Authority / ALMO or TMO Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202330826) Case 202330826 · Financial Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428853) Case 202428853 · Financial Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Derby City Council (202402676) Case 202402676 · Local Authority / ALMO or TMO Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Partial Maladministration Epping Forest District Council (202447757) Case 202447757 · Managing Relations Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date … 13 Nov 2025 Partial Maladministration Islington and Shoreditch Housing Association Limited (202430026) Case 202430026 · Information and data management Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure … 13 Nov 2025 Partial Maladministration Notting Hill Genesis (202413896) Case 202413896 · ASB/Abuse/Nuisance Decision Case ID 202413896 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 Partial Maladministration Sanctuary Housing Association (202340521) Case 202340521 · Managing Relations Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 Partial Maladministration Southern Housing (202325053) Case 202325053 · Managing Relations Decision Case ID 202325053 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 November … 13 Nov 2025 Partial Maladministration Southwark Council (202343570) Case 202343570 · Local Authority / ALMO or TMO Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November … 13 Nov 2025 Partial Maladministration Together Housing Association Limited (202506930) Case 202506930 · Managing Relations Decision Case ID 202506930 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Vivid Housing Limited (202336039) Case 202336039 · Managing Relations Decision Case ID 202336039 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 12 Nov 2025 Partial Maladministration Blackpool Borough Council (202428526) Case 202428526 · Managing Relations Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 Partial Maladministration First Choice Homes Oldham Limited (202334599) Case 202334599 · Managing Relations Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Nov 2025 Partial Maladministration Leeds City Council (202336074) Case 202336074 · Managing Relations Decision Case ID 202336074 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 Partial Maladministration London Borough of Waltham Forest (202330491) Case 202330491 · Local Authority / ALMO or TMO The landlord recognised its failing and offered suitable redress. 12 Nov 2025 Partial Maladministration Sanctuary Housing Association (202343871) Case 202343871 · Managing Relations Decision Case ID 202343871 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 12 November … 12 Nov 2025 Partial Maladministration Sovereign Network Group (202404522) Case 202404522 · Managing Relations Decision Case ID 202404522 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 12 …