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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Partial_Maladministration ×

Showing 1,803 of 16,595 decisions matching "property"

Decisions

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31 Jan 2025 Partial Maladministration Camden Council (202305095) Case 202305095 · Information and data management The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s … 31 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202320638) Case 202320638 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated … 31 Jan 2025 Partial Maladministration Paragon Asra Housing Limited (202439058) Case 202439058 · Estate Management This complaint is about the landlord's handling of the resident’s: Requests to be rehoused. Reports of outstanding repairs in the … 31 Jan 2025 Partial Maladministration Richmond Housing Partnership Limited (202336264) Case 202336264 · Moving/Buying/Selling Home The resident’s complaint is about: The landlord's response to the resident's reports about cracks in the walls of her property. … 31 Jan 2025 Partial Maladministration Southern Housing (202409183) Case 202409183 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about a neighbour subletting … 31 Jan 2025 Partial Maladministration Southwark Council (202304414) Case 202304414 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise … 31 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202220124) Case 202220124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint. 31 Jan 2025 Partial Maladministration Torus62 Limited (202406338) Case 202406338 · Moving/Buying/Selling Home This complaint is about the landlord’s: Handling of repairs to the level-access bathroom (wet room) in the resident’s property. Decision … 31 Jan 2025 Partial Maladministration Westminster City Council (202316600) Case 202316600 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Leaks to the resident’s property. Lack of lighting in the resident property. … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302952) Case 202302952 · Managing Relations The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202314308) Case 202314308 · Occupancy Rights The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request … 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202345330) Case 202345330 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a roof leak and associated internal property damage; … 30 Jan 2025 Partial Maladministration Solihull Metropolitan Borough Council (202327039) Case 202327039 · Managing Relations The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) … 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202310778) Case 202310778 · Financial The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident … 29 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202312853) Case 202312853 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property … 29 Jan 2025 Partial Maladministration Colchester City Council (202343106) Case 202343106 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs … 29 Jan 2025 Partial Maladministration Town and Country Housing (202301922) Case 202301922 · Managing Relations The complaint is about the landlord’s response to: A loss of heating and hot water in the resident’s property. The … 28 Jan 2025 Partial Maladministration B3 Living Limited (202123802) Case 202123802 · Old Complaints Handling categories The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial behaviour (‘ASB’) reports … 28 Jan 2025 Partial Maladministration London Borough of Brent (202225032) Case 202225032 · Information and data management This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat … 28 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222052) Case 202222052 · Old Complaints Handling categories The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports … 24 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323467) Case 202323467 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202321447) Case 202321447 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint. 23 Jan 2025 Partial Maladministration Sanctuary Housing Association (202401611) Case 202401611 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a … 21 Jan 2025 Partial Maladministration Bolton at Home Limited (202404403) Case 202404403 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint. 21 Jan 2025 Partial Maladministration Onward Homes Limited (202344019) Case 202344019 · Old Complaints Handling categories The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the … 20 Jan 2025 Partial Maladministration West Kent Housing Association (202127636) Case 202127636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of outstanding defects in the property. The related complaint. 17 Jan 2025 Partial Maladministration Thurrock Council (202344415) Case 202344415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp … 16 Jan 2025 Partial Maladministration Your Housing Group Limited (202330966) Case 202330966 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint. 14 Jan 2025 Partial Maladministration Ashford Borough Council (202319724) Case 202319724 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 10 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202332494) Case 202332494 · Financial The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s … 10 Jan 2025 Partial Maladministration London Borough of Redbridge (202408596) Case 202408596 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property. 10 Jan 2025 Partial Maladministration Sanctuary Housing Association (202409994) Case 202409994 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters in the property. … 10 Jan 2025 Partial Maladministration Selwood Housing Society Limited (202220136) Case 202220136 · Managing Relations The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also … 9 Jan 2025 Partial Maladministration Onward Homes Limited (202311865) Case 202311865 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire … 8 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202303913) Case 202303913 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The … 23 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202414096) Case 202414096 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This … 23 Dec 2024 Partial Maladministration Southern Housing (202311890) Case 202311890 · Estate Management The complaint is about the landlord’s: response to the resident’s reports of various repair issues at the property, including: windows; … 20 Dec 2024 Partial Maladministration Aster Group Limited (202312581) Case 202312581 · Financial The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet … 20 Dec 2024 Partial Maladministration Basildon Borough Council (202334594) Case 202334594 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its … 20 Dec 2024 Partial Maladministration Curo Places Limited (202314163) Case 202314163 · Financial The complaint is about the landlord’s handling of: Roof repairs and insulation to the resident’s property. Damp and mould in … 20 Dec 2024 Partial Maladministration Great Places Housing Association (202318095) Case 202318095 · Financial The complaint is about the landlord’s handling of: The repairs including damp and mould in the property. Designating the resident … 20 Dec 2024 Partial Maladministration Housing 21 (202445677) Case 202445677 · Estate Management The complaint is about the landlord’s handling of: The level of rent and service charge. Communication about the rent and … 20 Dec 2024 Partial Maladministration Islington Council (202403261) Case 202403261 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s concerns about housing points she had been awarded and the … 20 Dec 2024 Partial Maladministration Southwark Council (202405416) Case 202405416 · Local Authority / ALMO or TMO The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, … 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202303154) Case 202303154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors … 20 Dec 2024 Partial Maladministration Waltham Forest Council (202410515) Case 202410515 · Financial The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks … 19 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (202310204) Case 202310204 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about … 19 Dec 2024 Partial Maladministration Sanctuary Housing Association (202342780) Case 202342780 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a … 19 Dec 2024 Partial Maladministration Trident Housing Association Limited (202208978) Case 202208978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the … 18 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202300279) Case 202300279 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s …