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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,351 of 16,595 decisions

Decisions

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17 Aug 2021 Partial Maladministration Paragon Asra Housing Limited (202008126) Case 202008126 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak into her property. The landlord’s complaint … 17 Aug 2021 Partial Maladministration Peabody Trust (201905045) Case 201905045 · Estate Management This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property. The … 16 Aug 2021 Partial Maladministration Network Homes Limited (202013531) Case 202013531 · Estate Management The complaint is about the landlord’s: Handling of parking bay allocations. Complaint handling. 16 Aug 2021 Partial Maladministration The Riverside Group Limited (202013015) Case 202013015 · Managing Relations The complaint concerns how the landlord handled: The resident’s request to move property. The resident’s concerns about its staff members … 13 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202017292) Case 202017292 · Managing Relations REPORT COMPLAINT 202017292 Hyde Housing Association Limited 10 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 13 Aug 2021 Partial Maladministration Optivo (202010922) Case 202010922 · Financial The complaint is about the landlord’s response to the resident’s reports about: the tenancy agreement containing additional terms to a … 12 Aug 2021 Partial Maladministration Camden Council (202001280) Case 202001280 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise and vibrations from the pipework in the … 12 Aug 2021 Partial Maladministration Metropolitan Housing Trust Limited (202010783) Case 202010783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that its contractors had not adhered to Covid-19 safety … 11 Aug 2021 Partial Maladministration Camden Council (202005428) Case 202005428 · Local Authority / ALMO or TMO REPORT COMPLAINT 202005428 Camden Council 11 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 11 Aug 2021 Partial Maladministration Midland Heart Limited (202011784) Case 202011784 · Financial REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202007620) Case 202007620 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type … 4 Aug 2021 Partial Maladministration Birmingham City Council (201910272) Case 201910272 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s … 3 Aug 2021 Partial Maladministration Grand Union Housing Group Limited (201906126) Case 201906126 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident’s request to move properties. The landlord's response to the resident’s … 3 Aug 2021 Partial Maladministration Milton Keynes Council (201802315) Case 201802315 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: faults with the resident’s boiler and the length of time that passed … 30 Jul 2021 Partial Maladministration Lambeth Council (202006032) Case 202006032 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) complaint made against the resident. The landlord’s response … 30 Jul 2021 Partial Maladministration Notting Hill Genesis (202008430) Case 202008430 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The complaint is about … 29 Jul 2021 Partial Maladministration Bristol City Council (201915801) Case 201915801 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to their concerns about the functionality of the CCTV cameras. 29 Jul 2021 Partial Maladministration Central and Cecil Housing Trust (201909418) Case 201909418 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s internal transfer request and communication about this. The landlord’s response … 29 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202004140) Case 202004140 · Information and data management The resident complained about the landlord's handling of : 29 Jul 2021 Partial Maladministration Optivo (202010828) Case 202010828 · Estate Management The resident complained about the landlord’s handling of reports about: The standard of the cleaning to communal areas. The conduct … 29 Jul 2021 Partial Maladministration Southwark Council (202008200) Case 202008200 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman … 27 Jul 2021 Partial Maladministration Camden Council (202013322) Case 202013322 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The resident’s … 26 Jul 2021 Partial Maladministration Evolve Housing + Support (202012898) Case 202012898 · Abbeyfield The complaint refers to: The landlord’s handling of a leak in the building. The landlord’s response to the resident’s request … 26 Jul 2021 Partial Maladministration London Borough of Hillingdon (202004603) Case 202004603 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the replacement of the front door. Handling of the installation of an … 26 Jul 2021 Partial Maladministration Optivo (202007796) Case 202007796 · Estate Management The resident has complained about: The landlord’s response to requests for information supporting the service charges. The landlord’s organisation of … 23 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001388) Case 202001388 · Estate Management This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal … 23 Jul 2021 Partial Maladministration Notting Hill Genesis (202014861) Case 202014861 · Estate Management This complaint is about the landlord’s handling of: the resident’s concerns about the condition of a communal lobby; the related … 22 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001459) Case 202001459 · Financial The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202002368) Case 202002368 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of a water leak into her property. The resident’s … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202017370) Case 202017370 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the requirement to carry out fire safety remedial … 21 Jul 2021 Partial Maladministration A2Dominion Housing Group Limited (202012837) Case 202012837 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident … 21 Jul 2021 Partial Maladministration Peabody Trust (202011082) Case 202011082 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. … 20 Jul 2021 Partial Maladministration GreenSquareAccord Limited (202014306) Case 202014306 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the safety of storage heaters installed in her … 20 Jul 2021 Partial Maladministration Notting Hill Genesis (202002474) Case 202002474 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the subsequent … 20 Jul 2021 Partial Maladministration Peabody South East Limited (201911503) Case 201911503 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of damp and cold in his home. The landlord’s complaints … 19 Jul 2021 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202010792) Case 202010792 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of ASB … 19 Jul 2021 Partial Maladministration Notting Hill Genesis (201915709) Case 201915709 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a blocked sink. how the landlord responded to … 16 Jul 2021 Partial Maladministration Yorkshire Housing Limited (202100909) Case 202100909 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the … 15 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202009271) Case 202009271 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response … 15 Jul 2021 Partial Maladministration Leicester City Council (202013851) Case 202013851 · Local Authority / ALMO or TMO The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's report of the conduct … 14 Jul 2021 Partial Maladministration Leeds City Council (202016026) Case 202016026 · Local Authority / ALMO or TMO The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal … 13 Jul 2021 Partial Maladministration GreenSquareAccord Limited (202012871) Case 202012871 · Managing Relations The complaint refers to the landlord’s handling of: Repairs to plastering in the property. Repairs to the resident’s boiler. The … 12 Jul 2021 Partial Maladministration Sovereign Housing Association Limited (202005862) Case 202005862 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports about repair works required at her property; reports about … 9 Jul 2021 Partial Maladministration Habinteg Housing Association Limited (201910893) Case 201910893 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint. 6 Jul 2021 Partial Maladministration Optivo (201915070) Case 201915070 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a faulty intercom entry system. The landlord’s response … 5 Jul 2021 Partial Maladministration Metropolitan Housing Trust Limited (202100690) Case 202100690 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the condition of the communal bin store serving her … 5 Jul 2021 Partial Maladministration Trident Housing Association Limited (202002463) Case 202002463 · Financial The complaint concerns the landlord’s: Handling of repairs to the property following a leak from a radiator. Refusal to reimburse … 1 Jul 2021 Partial Maladministration Broxtowe Borough Council (202008231) Case 202008231 · Local Authority / ALMO or TMO The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the … 30 Jun 2021 Partial Maladministration Community Gateway Association Limited (202006096) Case 202006096 · ASB/Abuse/Nuisance The resident has complained about: The time taken to respond to reports of a beeping fire alarm. Contractors visiting without … 30 Jun 2021 Partial Maladministration Habinteg Housing Association Limited (202016207) Case 202016207 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request to repair the cladding on the property. Request to …