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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
27 Sep 2021 Partial Maladministration Harrow Council (202014348) Case 202014348 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling. 27 Sep 2021 Partial Maladministration Magenta Living (202011206) Case 202011206 · Managing Relations The resident complains about how the landlord handled his reports of repairs needed to: The boiler. The front door. 27 Sep 2021 Partial Maladministration Paragon Asra Housing Limited (202102094) Case 202102094 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint handling. 24 Sep 2021 Partial Maladministration Eastbourne Borough Council (202014000) Case 202014000 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative … 23 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202013293) Case 202013293 · Managing Relations The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about … 23 Sep 2021 Partial Maladministration Town and Country Housing (202100667) Case 202100667 · Managing Relations REPORT COMPLAINT 202100667 Town and Country Housing August 16 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202015079) Case 202015079 · Managing Relations The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the … 22 Sep 2021 Partial Maladministration Orbit Housing Association Limited (202100415) Case 202100415 · Health and Safety (inc. building safety) The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property. concerns … 21 Sep 2021 Partial Maladministration Clarion Housing Association Limited (202007157) Case 202007157 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. The complaint is about the complaint … 21 Sep 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202107582) Case 202107582 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access Requests. The … 20 Sep 2021 Partial Maladministration Metropolitan Thames Valley Housing (202005113) Case 202005113 · Estate Management The complaint is about the landlord’s response to the resident’s report of a leak in the roof. The complaint is … 17 Sep 2021 Partial Maladministration Abri Group Limited (202004696) Case 202004696 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the communal lift in the building. This investigation … 16 Sep 2021 Partial Maladministration Arcon Housing Association Limited (202001719) Case 202001719 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns … 16 Sep 2021 Partial Maladministration Thames Valley Housing Association Limited (202013361) Case 202013361 · Managing Relations The complaint is about the landlord’s: Handling of the residents’ reports of a leak at the property. Complaint handling. 15 Sep 2021 Partial Maladministration Lambeth Council (202011261) Case 202011261 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s concerns around the safety of electrical works carried out in September … 15 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202105179) Case 202105179 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s rear door and stairway handrail. the resident’s request … 15 Sep 2021 Partial Maladministration Optivo (202006063) Case 202006063 · Information and data management The complaint is about the landlord’s: Handling of the end of the resident’s tenancy following her death. Requests to speak … 13 Sep 2021 Partial Maladministration Newlon Housing Trust (202100887) Case 202100887 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for an EWS1 form and works start dates. Response … 10 Sep 2021 Partial Maladministration Clarion Housing Association Limited (202001457) Case 202001457 · Financial The complaint is about: The level and reasonableness of the service charge. The landlord’s response to the resident’s enquiries about … 10 Sep 2021 Partial Maladministration Origin Housing Limited (201904893) Case 201904893 · Estate Management This complaint is about the landlord’s handling of: a consultation with residents prior to the introduction of a parking control … 7 Sep 2021 Partial Maladministration Aster Group Limited (202012522) Case 202012522 · Managing Relations The complaint is about: The landlord’s handling of the emergency assistance pull-cord service in the resident’s property. The landlord’s handling … 2 Sep 2021 Partial Maladministration Haringey Council (202011998) Case 202011998 · Local Authority / ALMO or TMO The complaint is about: The resident’s liability to pay service charges for works which she is dissatisfied with. The landlord’s … 2 Sep 2021 Partial Maladministration London Borough of Hillingdon (202103112) Case 202103112 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of adaptations needed within the resident’s property. The resident’s concerns about the recommendations … 31 Aug 2021 Partial Maladministration Cobalt Housing Limited (202006936) Case 202006936 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident's Subject Access Request (SAR). Allegations made against the resident and … 31 Aug 2021 Partial Maladministration Home Group Limited (202006923) Case 202006923 · Estate Management The complaint concerns the landlord’s response to: the resident’s reports about the communal lift being out of service. the resident’s … 31 Aug 2021 Partial Maladministration Islington Council (202013257) Case 202013257 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns that it issued him a warning letter preventing him … 31 Aug 2021 Partial Maladministration Leicester City Council (202001448) Case 202001448 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s handling of repairs to the resident’s roof and ceiling. The landlord’s response to concerns … 31 Aug 2021 Partial Maladministration Nottingham Community Housing Association Limited (201905934) Case 201905934 · Estate Management The resident has complained about: The landlord’s response to their reports about noise from doors in the building. The landlord’ … 31 Aug 2021 Partial Maladministration One Housing Group Limited (202014350) Case 202014350 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident's reports that contractors were rude; that their attendance for communal … 31 Aug 2021 Partial Maladministration Peabody Trust (202101023) Case 202101023 · Old Property Condition migrated-2025 This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing … 31 Aug 2021 Partial Maladministration Sanctuary Housing Association (202010332) Case 202010332 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to: The resident’s reports of repairs to his rear living room window. The … 31 Aug 2021 Partial Maladministration Sanctuary Housing Association (202015725) Case 202015725 · Financial The complaint is about the landlord’s response to the resident’s reports about: 27 Aug 2021 Partial Maladministration Mid Suffolk District Council (201911656) Case 201911656 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs carried out at the resident’s new property. The landlord’s handling of … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202010926) Case 202010926 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs needed at the property, primarily to address damp and mould, from … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202013067) Case 202013067 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of repairs to the property. The quality of the completed … 26 Aug 2021 Partial Maladministration Selby District Council (202100356) Case 202100356 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 25 Aug 2021 Partial Maladministration Bristol City Council (202009132) Case 202009132 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about anti-social behaviour (ASB). Handling of the replacement of … 25 Aug 2021 Partial Maladministration Midland Heart Limited (202012874) Case 202012874 · Financial The complaint is about: The landlord charging the resident rent for a property he is not living in. The landlord’s … 25 Aug 2021 Partial Maladministration Vivid Housing Limited (202005530) Case 202005530 · Estate Management The complaint is about the landlord's: response to the resident’s reports of defects at the property, response to the resident’s … 25 Aug 2021 Partial Maladministration Wandsworth Council (202010348) Case 202010348 · Financial The complaint is about: The landlord’s handling of the resident’s complaint in 2020 about outstanding repairs. The resident’s dispute of … 23 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202102565) Case 202102565 · Managing Relations The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling. 23 Aug 2021 Partial Maladministration Onward Homes Limited (202009646) Case 202009646 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that it had failed to complete recommendations following fire … 23 Aug 2021 Partial Maladministration Southwark Council (202010225) Case 202010225 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of damage caused to his kitchen ceiling and its … 20 Aug 2021 Partial Maladministration Abri Group Limited (202102258) Case 202102258 · Managing Relations The complaint concerns: The landlord’s banding and priority allocation in respect of the resident’s housing need and request for a … 20 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202009776) Case 202009776 · Financial The complaint is about: The landlord’s handling of cladding remediation works including how long the works have taken to complete, … 19 Aug 2021 Partial Maladministration Cambridge City Council (202010811) Case 202010811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs at the resident’s property. the resident’s request for an adaptation to … 19 Aug 2021 Partial Maladministration Guinness Housing Association Limited (202103874) Case 202103874 · Managing Relations REPORT COMPLAINT 202103874 Guinness Housing Association Limited 19 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Aug 2021 Partial Maladministration Onward Homes Limited (202105328) Case 202105328 · Old Property Condition migrated-2025 The complaint is about the: Landlord’s handling of repairs to the resident’s kitchen. Information provided to the resident about when … 19 Aug 2021 Partial Maladministration Southern Housing Group Limited (201916044) Case 201916044 · Estate Management The resident has complained about: The quality of the services provided through the service charges at their sheltered housing scheme. … 18 Aug 2021 Partial Maladministration Citizen Housing (202004238) Case 202004238 · Financial REPORT COMPLAINT 202004238 Citizen Housing 18 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …