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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

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10 Nov 2021 Partial Maladministration One Vision Housing Limited (202004724) Case 202004724 · Managing Relations The complaint is about the landlord’s: Decision that the resident should be permanently decanted. Handling of the decant. Complaint handling. 9 Nov 2021 Partial Maladministration Ocean Housing Limited (202015720) Case 202015720 · Financial The complaint is regarding the landlord’s: Handling of repairs to the resident’s loft and chimney. Response to the resident’s concerns … 5 Nov 2021 Partial Maladministration Peabody Trust (202015275) Case 202015275 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 3 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202104947) Case 202104947 · Managing Relations The complaint is about how the landlord handled the resident’s request to assign his tenancy. The Ombudsman has also investigated … 2 Nov 2021 Partial Maladministration Stockport Homes Limited (202006570) Case 202006570 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbour. The report … 1 Nov 2021 Partial Maladministration Origin Housing Limited (202005974) Case 202005974 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s … 29 Oct 2021 Partial Maladministration Haringey Council (202016546) Case 202016546 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour from the flat below. The landlord’s … 29 Oct 2021 Partial Maladministration Kingston upon Thames Council (202106614) Case 202106614 · Local Authority / ALMO or TMO The complaint concerns: The landlord's handling of the resident’s reports of the communal entry doors not closing. The landlord's handling … 29 Oct 2021 Partial Maladministration Notting Hill Genesis (202007671) Case 202007671 · Managing Relations The complaint is about the level of compensation offered by the landlord for its acknowledged service failures: In response to … 29 Oct 2021 Partial Maladministration Southwark Council (202008046) Case 202008046 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need … 28 Oct 2021 Partial Maladministration Dartford Borough Council (202006740) Case 202006740 · Local Authority / ALMO or TMO This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds … 27 Oct 2021 Partial Maladministration Guinness Housing Association Limited (202100589) Case 202100589 · Managing Relations The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a … 22 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202105772) Case 202105772 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. … 22 Oct 2021 Partial Maladministration Croydon Council (202005370) Case 202005370 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: the resident’s reports of Anti-Social Behaviour (ASB); and the resident’s housing arrangements. … 22 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202015952) Case 202015952 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: 22 Oct 2021 Partial Maladministration Notting Hill Genesis (202007417) Case 202007417 · Managing Relations The complaint is about: The sale of the resident’s property and the landlord’s decision not to provide the resident with … 21 Oct 2021 Partial Maladministration Metropolitan Housing Trust Limited (202006693) Case 202006693 · Managing Relations The complaint is about the: The level of redress awarded by the landlord in respect of its acknowledged failings in … 20 Oct 2021 Partial Maladministration Elim Housing Association Limited (201809906) Case 201809906 · ASB/Abuse/Nuisance This complaint is about: a. the level of the landlord’s service charges for items such as building and grounds maintenance; … 20 Oct 2021 Partial Maladministration Home Group Limited (202012233) Case 202012233 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012233 Home Group Limited 20 October 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Oct 2021 Partial Maladministration Leeds City Council (202008675) Case 202008675 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Assessment of the resident’s priority for rehousing. Response to the resident’s reports of anti-social … 20 Oct 2021 Partial Maladministration London Borough of Hackney (202016460) Case 202016460 · Financial The complaint is about: The landlord’s decision to no longer include water rates in rent. The level of rent and … 20 Oct 2021 Partial Maladministration Yorkshire Housing Limited (202107303) Case 202107303 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of water leak in her property. The landlord’s complaint … 19 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202011935) Case 202011935 · Financial The complaint concerns: The landlord’s response to reports of a chip in the bath. The landlord’s assertion that the resident … 18 Oct 2021 Partial Maladministration Birmingham City Council (202005797) Case 202005797 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns regarding cigarette smoke penetrating his property from the property … 18 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202100430) Case 202100430 · Managing Relations The complaint refers to: The landlord’s handling of repairs needed to the resident’s fence following damage caused by a neighbour. … 15 Oct 2021 Partial Maladministration Anchor Hanover Group (202006922) Case 202006922 · Managing Relations The complaint is regarding: The landlord’s handling of the applicant’s request to be rehoused. The applicant’s concern that the landlord’s … 15 Oct 2021 Partial Maladministration Southwark Council (202008263) Case 202008263 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports concerning: 12 Oct 2021 Partial Maladministration Abri Group Limited (202006482) Case 202006482 · Managing Relations The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door. Repairs to an … 8 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202101750) Case 202101750 · Estate Management This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports … 8 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202009363) Case 202009363 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her … 6 Oct 2021 Partial Maladministration Southern Housing Group Limited (202008692) Case 202008692 · Managing Relations The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the … 5 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202006592) Case 202006592 · Managing Relations The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the … 5 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202012406) Case 202012406 · Managing Relations The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling. 5 Oct 2021 Partial Maladministration Southern Housing Group Limited (202108927) Case 202108927 · Managing Relations The complaint is about: - 5 Oct 2021 Partial Maladministration Wolverhampton City Council (202102875) Case 202102875 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling … 4 Oct 2021 Partial Maladministration London & Quadrant Housing Trust (202103839) Case 202103839 · Managing Relations The complaint concerns how the landlord dealt with: The resident’s reports of a water leak into her bathroom. Reports of … 1 Oct 2021 Partial Maladministration Metropolitan Housing Trust Limited (202014988) Case 202014988 · Financial The complaint is about: The resident’s request for a refund of her rent and service charges. The landlord’s handling of … 30 Sep 2021 Partial Maladministration A2Dominion Housing Group Limited (202005635) Case 202005635 · Estate Management The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns … 30 Sep 2021 Partial Maladministration Bristol City Council (202012416) Case 202012416 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 30 Sep 2021 Partial Maladministration Camden Council (202015151) Case 202015151 · Local Authority / ALMO or TMO This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays … 30 Sep 2021 Partial Maladministration Catalyst Housing Limited (202003611) Case 202003611 · Information and data management This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request for a management transfer. The … 30 Sep 2021 Partial Maladministration CityWest Homes (201806551) Case 201806551 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. Staff conduct. … 30 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202005388) Case 202005388 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling. 30 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202003604) Case 202003604 · Financial This complaint is about: The landlord’s handling of issues with heating and hot water from the communal plant room. The … 30 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202014685) Case 202014685 · Estate Management This complaint is about the landlords handling of the resident’s: Reports of overgrown trees depositing debris in his garden. Reports … 30 Sep 2021 Partial Maladministration Nottingham Community Housing Association Limited (202005518) Case 202005518 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. … 30 Sep 2021 Partial Maladministration Whitefriars Housing Group Limited (201910096) Case 201910096 · Managing Relations REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Sep 2021 Partial Maladministration Arun District Council (202012616) Case 202012616 · Managing Relations The complaint is about: The landlord's response to a report of flooding in the property following a burst bathroom pipe … 29 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202017452) Case 202017452 · Financial The complaint concerns: The landlord charging the resident for a service charge he was not liable for. The landlord’s handling … 28 Sep 2021 Partial Maladministration LiveWest Homes Limited (202001044) Case 202001044 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the …