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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "bedroom" × Outcome: Partial_Maladministration ×

Showing 286 of 16,595 decisions matching "bedroom"

Decisions

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6 Mar 2026 Partial Maladministration Notting Hill Genesis (202518910) Case 202518910 · ASB/Abuse/Nuisance Decision Case ID 202518910 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 27 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202530773) Case 202530773 · Managing Relations Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202314832) Case 202314832 · ASB/Abuse/Nuisance Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202417059) Case 202417059 · Managing Relations Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 Partial Maladministration Southern Housing (202507149) Case 202507149 · Managing Relations Decision Case ID 202507149 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 February … 25 Feb 2026 Partial Maladministration Peabody Trust (202424872) Case 202424872 · ASB/Abuse/Nuisance Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February … 24 Feb 2026 Partial Maladministration Southern Housing (202519494) Case 202519494 · Health and Safety (inc. building safety) Decision Case ID 202519494 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February … 17 Feb 2026 Partial Maladministration Basildon Borough Council (202444059) Case 202444059 · Local Authority / ALMO or TMO Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Feb 2026 Partial Maladministration Magna Housing Limited (202433807) Case 202433807 · Managing Relations Decision Case ID 202433807 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 16 Feb 2026 Partial Maladministration Southern Housing (202527975) Case 202527975 · Managing Relations Decision Case ID 202527975 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 February … 16 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202400039) Case 202400039 · Managing Relations Decision Case ID 202400039 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 13 Feb 2026 Partial Maladministration Amplius Living (202422774) Case 202422774 · Managing Relations Decision Case ID 202422774 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202230509) Case 202230509 · Managing Relations Decision Case ID 202230509 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Partial Maladministration Abri Group Limited (202431979) Case 202431979 · Financial Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 11 Feb 2026 Partial Maladministration Connexus Homes Limited (202424444) Case 202424444 · Managing Relations Decision Case ID 202424444 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 30 Jan 2026 Partial Maladministration Amplius Living (202500151) Case 202500151 · ASB/Abuse/Nuisance Decision Case ID 202500151 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured tenancy Date 30 January … 30 Jan 2026 Partial Maladministration Your Housing Group Limited (202449495) Case 202449495 · ASB/Abuse/Nuisance Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Partial Maladministration Notting Hill Genesis (202334198) Case 202334198 · Managing Relations Decision Case ID 202334198 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 28 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202413469) Case 202413469 · Financial Decision Case ID 202413469 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202442471) Case 202442471 · Managing Relations Decision Case ID 202442471 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Jan 2026 Partial Maladministration Halton Housing (202502287) Case 202502287 · Managing Relations Decision Case ID 202502287 Decision type Investigation Landlord Halton Housing Landlord type Housing Association Occupancy Applicant Date 27 January 2026 … 27 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202507182) Case 202507182 · Financial Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 26 Jan 2026 Partial Maladministration Plus Dane Housing Limited (202500381) Case 202500381 · Managing Relations Decision Case ID 202500381 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration Gentoo Group Limited (202515300) Case 202515300 · Managing Relations Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Partial Maladministration Peabody Trust (202450052) Case 202450052 · Managing Relations Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January … 22 Jan 2026 Partial Maladministration West Northamptonshire Council (202318491) Case 202318491 · Local Authority / ALMO or TMO Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January … 21 Jan 2026 Partial Maladministration Notting Hill Genesis (202449049) Case 202449049 · Managing Relations Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 20 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202333539) Case 202333539 · ASB/Abuse/Nuisance Decision Case ID 202333539 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202433298) Case 202433298 · Managing Relations Decision Case ID 202433298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 15 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202402014) Case 202402014 · Financial Decision Case ID 202402014 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date … 14 Jan 2026 Partial Maladministration Homes Plus Limited (202510424) Case 202510424 · Managing Relations Decision Case ID 202510424 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202513415) Case 202513415 · Managing Relations Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Partial Maladministration Bromford Flagship LiveWest Limited (202435302) Case 202435302 · Managing Relations Decision Case ID 202435302 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Jan 2026 Partial Maladministration Places for People Group Limited (202448943) Case 202448943 · Managing Relations Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Partial Maladministration Gravesham Borough Council (202502734) Case 202502734 · Local Authority / ALMO or TMO Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Partial Maladministration Notting Hill Genesis (202425468) Case 202425468 · Managing Relations Decision Case ID 202425468 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 23 Dec 2025 Partial Maladministration Southern Housing (202435890) Case 202435890 · Managing Relations Decision Case ID 202435890 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 December … 23 Dec 2025 Partial Maladministration Stonewater Limited (202408404) Case 202408404 · Estate Management Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 19 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202501755) Case 202501755 · ASB/Abuse/Nuisance Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Partial Maladministration Tower Hamlets Community Housing (202506366) Case 202506366 · Managing Relations Decision Case ID 202506366 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Secure Tenancy Date … 18 Dec 2025 Partial Maladministration Hyde Housing Association Limited (202407518) Case 202407518 · Enquiry stage Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration London Borough of Hackney (202348222) Case 202348222 · Local Authority / ALMO or TMO Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Partial Maladministration London Borough of Islington (202512850) Case 202512850 · Local Authority / ALMO or TMO Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 … 17 Dec 2025 Partial Maladministration One Vision Housing Limited (202508749) Case 202508749 · Managing Relations Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202508313) Case 202508313 · Managing Relations Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Partial Maladministration Notting Hill Genesis (202407446) Case 202407446 · Financial Decision Case ID 202407446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 16 December … 16 Dec 2025 Partial Maladministration Peabody Trust (202453374) Case 202453374 · Financial Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December … 15 Dec 2025 Partial Maladministration Hightown Housing Association Limited (202509436) Case 202509436 · Managing Relations Decision Case ID 202509436 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202443457) Case 202443457 · ASB/Abuse/Nuisance Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration Thurrock Council (202342322) Case 202342322 · Local Authority / ALMO or TMO Decision Case ID 202342322 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 December …