Southwark Council (202119989)
The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202119990)
The complaint concerns the landlord’s response to a leak from the property above.
St Peter’s Saltley Housing Association Limited (202012286)
This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage caused to his property by its contractors.
Croydon Council (202009684)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Folkestone & Hythe District Council (202013935)
The complaint is about the landlord’s banding decision following the applicant’s request to be rehoused.
Southwark Council (202014617)
The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and the level of those costs.
Watford Community Housing Trust (202103329)
REPORT COMPLAINT 202103329 Watford Community Housing Trust 24 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Croydon Council (202004277)
This complaint is about the landlord’s handling of mutual exchange applications made by the resident. In particular, the resident states: The landlord discriminated against her under the terms of the Equality Act 2010. The landlord was not permitted to decline the mutual exchange at the time it did and for …
Bristol City Council (202012780)
This complaint is about the landlord’s response to the complainant’s reports of anti-social behaviour (ASB) involving several neighbours and counter-allegations made against the complainant.
Clarion Housing Association Limited (202008587)
The complaint is about: The level of service charges and the affordability of those charges. Issues with the correct level of estimated charges and billing in previous years. The cost level for estate services not being fair in comparison to other developments and their service charges. General concerns about the …
Anchor Hanover Group (202105451)
The complaint is about the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at the property The level of service charge.
Metropolitan Housing Trust Limited (202011982)
This complaint is about the landlord’s decision to change the energy supplier for the provision of communal heating in the building.
Kingston upon Thames Council (202007990)
REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
One Housing Group Limited (202106911)
The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association.
Southwark Council (202003038)
The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his service charge accounts. the landlord’s handling of his concerns that an invoice was issued in error.
Thames Valley Housing Association Limited (202108098)
The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request.
Irwell Valley Housing Association Limited (202111977)
The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property.
North Kesteven District Council (202109476)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property.
Settle Group (202107882)
The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners.
Southern Housing Group Limited (202011557)
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
Hammersmith and Fulham Council (202107874)
The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the property by a joint tenant.
Clarion Housing Association Limited (202015742)
REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Haringey Council (202108571)
The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages.
Lambeth Council (202012855)
The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of charges invoiced for these works. As a resolution to the matter, the leaseholder would like her contribution to the works to be capped at £250, and compensation for the landlord’s …
London & Quadrant Housing Trust (202016830)
The complaint concerns the landlord’s response to enquiries the resident has made about their liability to pay a service charge for a fire risk assessment.
Wandle Housing Association Limited (202017622)
The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service charges they are liable to pay. The landlord’s response to the resident’s reports that the landlord had violated the section 106 agreement for the property. The landlord’s response to the …
Kingston upon Thames Council (202116743)
The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome of its investigation of their noise reports.
The Riverside Group Limited (202006904)
The complaint concerns the level of service charges.
Exeter City Council (202110849)
The complaint concerns the landlord’s request that a partition wall is reinstated.
Kingston upon Thames Council (202116742)
The complaint concerns the contact details provided on Council Tax information.
Sanctuary Housing Association (202108590)
The complaint concerns the accuracy of a listing on Devon Homes Choice.
Kingston upon Thames Council (202116756)
The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is managed by another organisation.
Peabody Enterprises Limited (202009487)
The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.
Haringey Council (202101101)
The complaint is about the Council’s handling of the resident’s request for re-housing.
Kingston upon Thames Council (202116741)
The complaint is about the landlord’s handling of street lighting repairs.
Hyde Housing Association Limited (202102587)
The complaint is about an increase of rent, which the resident believes has been set too high.
The Riverside Group Limited (202110808)
The complaint is about an increase of service charges.
Ealing Council (202005564)
The complaint is about the landlords handling of a reported roof leak.
Nehemiah United Churches Housing Association Limited (202011019)
The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and legitimacy of service charges.
Metropolitan Housing Trust Limited (202003067)
The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to an earlier complaint. Their request to transfer properties.
Nottingham Community Housing Association Limited (202009349)
The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.
Onward Homes Limited (202014978)
The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre
The Riverside Group Limited (202108359)
The complaint concerns the increase in service charges.
Notting Hill Genesis (202106348)
The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.
Southwark Council (202106680)
The complaint concerns the assessment of the resident’s housing needs.
Clarion Housing Association Limited (201907892)
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
Brighton and Hove City Council (202106026)
The complaint concerns an overpayment of Housing Benefit
Royal Borough of Kensington and Chelsea (202015182)
The landlord’s response to damaged caused to the property following a leak.
The Riverside Group Limited (202111607)
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
Thanet District Council (202104827)
The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)