Housing 21 (202116614)
The complaint concerns the landlord's handling of a reference request for the resident’s housing application for a property with another landlord.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202100074)
The complaint is about the level of rent at the property.
Clarion Housing Association Limited (202012064)
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.
Croydon Council (202011528)
The complaint concerns the landlord’s response to damages caused to the property following repairs.
East Riding of Yorkshire Council (202105260)
The complaint concerns a request for compensation following an insurance claim in 2019.
Metropolitan Thames Valley Housing (202108880)
The complaint concerns a rent increase applied by the landlord.
Settle Group (202121780)
The complaint is about the resident’s concerns relating to the landlords handling of her data.
Birmingham City Council (202111870)
The complaint concerns reports that a neighbouring tenant is committing fraud.
GreenSquareAccord Limited (202122363)
The complaint is about the level of rent at the property.
Together Housing Association Limited (201901281)
The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and threatening behaviour. The landlord’s handling of the resident’s mutual exchange request and their request to be rehoused or transferred. The conduct of the landlord’s staff.
Wolverhampton City Council (202106938)
The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation through the council. Information provided to the resident about storage of their possessions while in temporary accommodation and damage caused. An issue relating to council tax being charged for two …
Clarion Housing Association Limited (202123275)
The complaint concerns whether or not the resident is liable for “water hygiene” service charges.
East Riding of Yorkshire Council (202115073)
The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory Service (TPAS).
Peabody Developments Limited (202011698)
The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area of the resident’s property.
Clarion Housing Association Limited (202120606)
The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.
Southwark Council (202016835)
The complaint concerns the landlord’s response to reports of:
Birmingham City Council (202007866)
The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.
Harrow Council (202113373)
The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident raised issues relating to: The condition of properties offered to them. The suitability of properties offered to them. The council’s handling of repairs at these properties. Damage caused to the …
Kingston upon Thames Council (202112834)
The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident states rendered it uninhabitable. That the resident’s housing requests have …
Orbit Housing Association Limited (202113001)
The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information to the police, and therefore hindered the ability of the …
Westminster City Council (202101810)
The complaint concerns the landlord’s handling of a management transfer.
Barking and Dagenham Council (202108003)
The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when the landlord installed the system in 2012 or afterwards.
Peabody Enterprises Limited (202101262)
The complaint is about the parking spaces the resident rents from the landlord.
Haringey Council (202107358)
The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair
Haringey Council (202008836)
The complaint concerns the council’s decision to build on land which the resident used for car parking.
London & Quadrant Housing Trust (202007650)
The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some of the charges included in her account.
Metropolitan Thames Valley Housing (202003059)
The complaint concerns the landlord’s handling of repairs to the guttering.
Canterbury City Council (202116967)
The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds.
Notting Hill Genesis (201911322)
The complaint is about the landlord’s handling of the resident’s request for a property transfer.
Citizen Housing (202016120)
The complaint is about the level of the service charge and the explanation provided by the landlord for its increases.
Birmingham City Council (202106816)
The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased utility bills.
Clarion Housing Association Limited (202119314)
The complaint concerns the landlords handling of the resident’s request for a refund of service charges.
Lambeth Council (202008325)
The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges were inclusive in the rent amount). The landlord’s handling of reports of boiler issues resulting in no heating or hot water in the property.
Lewes District Council (202107034)
The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property is in.
Doncaster Metropolitan Borough Council (202010560)
The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.
Canterbury City Council (202102194)
The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property.
Leeds City Council (202109840)
The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue on their driveway.
GreenSquareAccord Limited (202012331)
The complaint concerns the following issues:
Dudley Metropolitan Borough Council (202102362)
The complaint is about the local authority’s decision not to grant the resident the right to buy.
Cottsway Housing Association Limited (202119656)
The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The number of reported repair issues following the installation of a new heating system in 2011.
Torus62 Limited (202100229)
The resident’s complaint is about: The valuation of the property carried out during the staircasing process. The landlord’s handling of her request to purchase an additional share in the shared ownership property.
Ealing Council (202118784)
The complaint concerns the Council’s decision about a management transfer request made in 2006.
Gentoo Sunderland Ltd (202108681)
REPORT COMPLAINT 202108681 Gentoo Sunderland Ltd 13 December 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
London Borough of Redbridge (202115867)
The complaint concerns the resident’s reports of antisocial behaviour.
Midland Heart Limited (201915568)
The complaint concerns the landlord’s compliance with an out of court settlement for disrepair.
Bernicia Group (202114716)
The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test.
Longhurst Group Limited (202015184)
The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden.
Westminster City Council (202113783)
The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their property.
Clarion Housing Association Limited (202012470)
The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour.
Anchor Hanover Group (202015214)
This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the explanation provided by the landlord for the increases.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)