Lambeth Council (202007851)
The resident complains about the handling of their application for re-housing.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hackney Council (202200110)
The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.
Melton Borough Council (202126131)
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
Hounslow Council (202009297)
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
Clarion Housing Association Limited (202008909)
The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.
Onward Homes Limited (202110847)
The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions.
Thirteen Housing Group Limited (202111696)
The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.
Islington Council (202103136)
This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property.
Derwent Housing Association Limited (202106364)
This complaint is about the service charge relating to drainage repairs.
Peabody Trust (202108708)
The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.
Camden Council (202109853)
The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.
Deptford Housing Co-operative Limited (202117025)
The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting.
Inclusion Housing Community Interest Company (202125009)
The complaint is about the resident’s request for the landlord to write off their rent arrears.
Karbon Homes Limited (202118373)
The complaint concerns whether the lease provides right of access over the garden.
Shepherds Bush Housing Association Limited (202103675)
The complaint concerns the landlord’s handling of repairs.
A2Dominion Homes Limited (201903686)
The complaint is about the condition of the property when it was let to the resident.
Clarion Housing Association Limited (202120354)
The complaint concerns the resident’s liability for rent following the end of the tenancy.
The Guinness Partnership Limited (202101375)
The complaint concerns damage caused to the resident’s car.
Sovereign Housing Association Limited (202115743)
The complaint concerns the resident’s belief that their former property was unsafe.
WATMOS Community Homes (202125332)
The complaint is about the resident’s liability to pay for the cost of electricity used by the landlord when repairing empty properties.
Barking and Dagenham Council (202113031)
The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.
Guildford Borough Council (202123338)
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
Birmingham City Council (202117808)
The complaint is about the landlord’s response to the residents request that it gift them their existing property.
Saxon Weald (202111536)
The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following issues: The accuracy with which the property and scheme was presented during the sales process, and the accuracy of information provided when purchasing the property. The landlord’s refusal to buy …
Lambeth Council (202101806)
The complaint concerns the resident’s application to succeed their late father’s tenancy.
Anchor Hanover Group (202122869)
The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak.
Clarion Housing Association Limited (201915800)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Birmingham City Council (202110459)
The complaint concerns rewiring works completed in January 2020.
Camden Council (201904469)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
Camden Council (202118084)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.
Southwark Council (201901217)
The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.
B3 Living Limited (202015263)
The complaint is about the communal cleaning.
The Riverside Group Limited (202106360)
The complaint is about the landlord’s response to the resident’s concerns about service charge increases.
Southwark Council (202111092)
This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.
Wealden District Council (202108306)
The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders.
Saxon Weald (202120043)
The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether this is applied fairly to all residents of the housing scheme.
Leeds City Council (202101237)
The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour
Sheffield City Council (202123141)
The complaint concerns the Council’s assessment of the resident’s application to be re-housed.
Southwark Council (202103972)
The complaint is about a pest infestation at the leaseholder’s property.
Clarion Housing Association Limited (202103089)
The complaint concerns damage to the resident’s possessions.
Magenta Living (202103912)
The complaint is about the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice of Seeking possession.
Barnet Council (202105043)
The complaint concerns whether the resident is entitled to use of a shed.
Brent Council (202121014)
The complaint concerns the landlord’s repairing obligations under the tenancy agreement.
Haringey Council (202124996)
The complaint concerns the Council’s assessment of the resident’s housing application.
A2Dominion Housing Group Limited (202110110)
The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation.
Orbit Housing Association Limited (202114041)
The complaint concerns the resident’s liability to pay service charges for communal spaces.
London Borough of Redbridge (202116033)
The complaint concerns:
Lambeth Council (202119553)
The complaint concerns the level of service charges incurred following a boiler installation.
Clarion Housing Association Limited (202103104)
The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.
Peabody Trust (201908122)
The complaint is about information provided to the resident regarding parking restrictions in the local area.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)