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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 590 of 16,595 decisions

Decisions

Most recent first
31 Mar 2022 Outside Jurisdiction Camden Council (202118084) Case 202118084 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes. 31 Mar 2022 Outside Jurisdiction Southwark Council (201901217) Case 201901217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their … 30 Mar 2022 Outside Jurisdiction B3 Living Limited (202015263) Case 202015263 · Estate Management The complaint is about the communal cleaning. 30 Mar 2022 Outside Jurisdiction The Riverside Group Limited (202106360) Case 202106360 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charge increases. 29 Mar 2022 Outside Jurisdiction Southwark Council (202111092) Case 202111092 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling … 29 Mar 2022 Outside Jurisdiction Wealden District Council (202108306) Case 202108306 · Financial The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between … 28 Mar 2022 Outside Jurisdiction Saxon Weald (202120043) Case 202120043 · Moving/Buying/Selling Home The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether … 18 Mar 2022 Outside Jurisdiction Leeds City Council (202101237) Case 202101237 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour 17 Mar 2022 Outside Jurisdiction Sheffield City Council (202123141) Case 202123141 · ASB/Abuse/Nuisance The complaint concerns the Council’s assessment of the resident’s application to be re-housed. 15 Mar 2022 Outside Jurisdiction Southwark Council (202103972) Case 202103972 · Old Property Condition migrated-2025 The complaint is about a pest infestation at the leaseholder’s property. 11 Mar 2022 Outside Jurisdiction Clarion Housing Association Limited (202103089) Case 202103089 · Financial The complaint concerns damage to the resident’s possessions. 9 Mar 2022 Outside Jurisdiction Magenta Living (202103912) Case 202103912 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice … 8 Mar 2022 Outside Jurisdiction Barnet Council (202105043) Case 202105043 · Occupancy Rights The complaint concerns whether the resident is entitled to use of a shed. 7 Mar 2022 Outside Jurisdiction Brent Council (202121014) Case 202121014 · Occupancy Rights The complaint concerns the landlord’s repairing obligations under the tenancy agreement. 7 Mar 2022 Outside Jurisdiction Haringey Council (202124996) Case 202124996 · Moving/Buying/Selling Home The complaint concerns the Council’s assessment of the resident’s housing application. 4 Mar 2022 Outside Jurisdiction A2Dominion Housing Group Limited (202110110) Case 202110110 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front … 4 Mar 2022 Outside Jurisdiction Orbit Housing Association Limited (202114041) Case 202114041 · Financial The complaint concerns the resident’s liability to pay service charges for communal spaces. 3 Mar 2022 Outside Jurisdiction London Borough of Redbridge (202116033) Case 202116033 · Managing Relations The complaint concerns: 2 Mar 2022 Outside Jurisdiction Lambeth Council (202119553) Case 202119553 · Financial The complaint concerns the level of service charges incurred following a boiler installation. 26 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202103104) Case 202103104 · Estate Management The complaint concerns information provided by the landlord relating to car parking outside the resident’s property. 24 Feb 2022 Outside Jurisdiction Peabody Trust (201908122) Case 201908122 · Estate Management The complaint is about information provided to the resident regarding parking restrictions in the local area. 15 Feb 2022 Outside Jurisdiction Housing 21 (202116614) Case 202116614 · Managing Relations The complaint concerns the landlord's handling of a reference request for the resident’s housing application for a property with another … 14 Feb 2022 Outside Jurisdiction Sanctuary Housing Association (202100074) Case 202100074 · Financial The complaint is about the level of rent at the property. 9 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202012064) Case 202012064 · Estate Management The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement. 9 Feb 2022 Outside Jurisdiction Croydon Council (202011528) Case 202011528 · Financial The complaint concerns the landlord’s response to damages caused to the property following repairs. 9 Feb 2022 Outside Jurisdiction East Riding of Yorkshire Council (202105260) Case 202105260 · Old Property Condition migrated-2025 The complaint concerns a request for compensation following an insurance claim in 2019. 9 Feb 2022 Outside Jurisdiction Metropolitan Thames Valley Housing (202108880) Case 202108880 · Occupancy Rights The complaint concerns a rent increase applied by the landlord. 9 Feb 2022 Outside Jurisdiction Settle Group (202121780) Case 202121780 · Information and data management The complaint is about the resident’s concerns relating to the landlords handling of her data. 8 Feb 2022 Outside Jurisdiction Birmingham City Council (202111870) Case 202111870 · ASB/Abuse/Nuisance The complaint concerns reports that a neighbouring tenant is committing fraud. 8 Feb 2022 Outside Jurisdiction GreenSquareAccord Limited (202122363) Case 202122363 · Financial The complaint is about the level of rent at the property. 8 Feb 2022 Outside Jurisdiction Together Housing Association Limited (201901281) Case 201901281 · ASB/Abuse/Nuisance The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, … 8 Feb 2022 Outside Jurisdiction Wolverhampton City Council (202106938) Case 202106938 · Managing Relations The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation … 7 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202123275) Case 202123275 · Financial The complaint concerns whether or not the resident is liable for “water hygiene” service charges. 4 Feb 2022 Outside Jurisdiction East Riding of Yorkshire Council (202115073) Case 202115073 · Managing Relations The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory … 4 Feb 2022 Outside Jurisdiction Peabody Developments Limited (202011698) Case 202011698 · Moving/Buying/Selling Home The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area … 3 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202120606) Case 202120606 · Managing Relations The complaint concerns the level of rent being charged in relation to the type of tenancy agreement. 3 Feb 2022 Outside Jurisdiction Southwark Council (202016835) Case 202016835 · Moving/Buying/Selling Home The complaint concerns the landlord’s response to reports of: 1 Feb 2022 Outside Jurisdiction Birmingham City Council (202007866) Case 202007866 · Financial The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator … 1 Feb 2022 Outside Jurisdiction Harrow Council (202113373) Case 202113373 · Financial The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident … 1 Feb 2022 Outside Jurisdiction Kingston upon Thames Council (202112834) Case 202112834 · Health and Safety (inc. building safety) The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, … 1 Feb 2022 Outside Jurisdiction Orbit Housing Association Limited (202113001) Case 202113001 · Financial The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not … 1 Feb 2022 Outside Jurisdiction Westminster City Council (202101810) Case 202101810 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of a management transfer. 28 Jan 2022 Outside Jurisdiction Barking and Dagenham Council (202108003) Case 202108003 · Old Property Condition migrated-2025 The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when … 28 Jan 2022 Outside Jurisdiction Peabody Enterprises Limited (202101262) Case 202101262 · Estate Management The complaint is about the parking spaces the resident rents from the landlord. 27 Jan 2022 Outside Jurisdiction Haringey Council (202107358) Case 202107358 · Moving/Buying/Selling Home The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was … 25 Jan 2022 Outside Jurisdiction Haringey Council (202008836) Case 202008836 · Estate Management The complaint concerns the council’s decision to build on land which the resident used for car parking. 25 Jan 2022 Outside Jurisdiction London & Quadrant Housing Trust (202007650) Case 202007650 · Financial The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some … 25 Jan 2022 Outside Jurisdiction Metropolitan Thames Valley Housing (202003059) Case 202003059 · Managing Relations The complaint concerns the landlord’s handling of repairs to the guttering. 21 Jan 2022 Outside Jurisdiction Canterbury City Council (202116967) Case 202116967 · Moving/Buying/Selling Home The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds. 21 Jan 2022 Outside Jurisdiction Notting Hill Genesis (201911322) Case 201911322 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a property transfer.