Stoke-on-Trent City Council (202208976)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a community garden and play park.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
City of London Corporation (202119697)
The complaint is about the landlord’s: Handling of the resident’s request to purchase the remaining share of the property. Response to the resident’s concerns regarding a valuation of the property.
Westminster City Council (202118004)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB).
Southern Housing Group Limited (202117950)
This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of the installation of an electric shower.
Clarion Housing Association Limited (202124449)
The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.
Hammersmith and Fulham Council (202200510)
The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through his bath and toilet.
Haringey London Borough Council (202222055)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. Disposal of waste. Harassment and threatening behaviour. This Service has also considered the landlord’s handling of the resident’s associated complaint.
Southwark Council (202014501)
The complaint is about the landlord's handling of the resident's reports of noisy pipework.
Havering Council (202214124)
The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.
Hackney Council (202210348)
The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services.
Newlon Housing Trust (202126082)
The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten window frames, damp and mould, sink and shower blockages, broken water booster pump and exposed wiring). Handling of boiler repairs to the resident’s property.
Arcon Housing Association Limited (202214232)
The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.
Southwark Council (202200137)
The complaint is about the response to the resident’s request to install a toilet upstairs in her property.
Harlow District Council (202101719)
The complaint is about the landlord’s handling of damp and mould and the level of compensation offered.
Cornerstone Housing Limited (202126945)
The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a designated parking space. The landlord's handling of the resident's request for permission to …
Citizen Housing (202204117)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2018 and 2021. The landlord’s handling of the resident’s reports of ASB at the beginning of 2022, and the resident’s request for the neighbour to be evicted.
Sandwell Metropolitan Borough Council (202003694)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden.
Notting Hill Genesis (NHG) (202115868)
The complaint is about the landlord’s response to the resident’s reports about: The pest infestation at the property. The landlord’s handling of repairs at the property including the loss of access to rooms and the kitchen due to delays in completing the work. The level of compensation offered. The washing …
Broadacres Housing Association Limited (202113583)
The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.
Notting Hill Genesis (NHG) (202206376)
This complaint is about the landlord’s refusal to address the resident’s concerns regarding alternative access arrangements for disabled persons when the lift is out of order.
Wigan Metropolitan Borough Council (202014943)
The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord included within the court bundle, which the resident believes was a data breach.
Clarion Housing Association Limited (202121055)
The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.
Lambeth Council (202212225)
The complaint is about the landlord’s handling of repairs to the resident’s fence.
Stockport Homes Limited (202209594)
This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants.
Wandle Housing Association Limited (202100169)
The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.
Retirement Villages Ltd (202121821)
The complaint is about: The landlord’s response to concerns about lift repairs. The resident’s request for compensation. The landlord’s complaint handling.
Yorkshire Housing Limited (202200237)
The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord.
Sedgemoor District Council (202202263)
The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s utility costs while in temporary accommodation.
Network Homes Limited (202203034)
The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.
One Housing Group Limited (202210259)
The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges for financial year 20/21. The response provided on the resident’s queries relating to actual spend reported for service charges in the 19/20 and 20/21 financial year. The way in which …
Citizen Housing (202202753)
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
One Housing Group Limited (202203250)
This complaint is about the landlord’s handling of heating problems in the resident’s home.
Westminster City Council (202111805)
The complaint is about the landlord’s response to repairs to a leasehold property.
Newlon Housing Trust (202205679)
The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently moved into.
Peabody Trust (202117911)
The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.
Abri Group Limited (202203225)
The complaint is about the landlord's actions following the death of the resident’s neighbour.
Notting Hill Genesis (202114098)
REPORT COMPLAINT 202114098 Notting Hill Genesis 27 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Peabody Trust (202119308)
This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine.
Kingston upon Thames Council (202116748)
The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat her respectfully.
Thames Valley Housing Association Limited (202017426)
The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.
Clarion Housing Association Limited (202205716)
REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]
Birmingham City Council (202111917)
The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in the floor.
LiveWest Homes Limited (202202129)
The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the tenancy understanding that they had the ‘right to buy’ the property.
Tower Hamlets Homes (202205210)
The resident’s complaint is about major works carried out at the resident’s building, specifically: The landlord has failed to fulfil its obligations under Sections 19 and 20 of the Landlord Tenant Act. The scope of the repairs expended after work began and the landlord did not carry out further consultations. …
Thurrock Council (202116791)
REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Waltham Forest Council (202111795)
This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020.
Kirklees Council (202016387)
The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation.
Freebridge Community Housing Limited (202123596)
The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the shareholder register.
Sovereign Housing Association Limited (202011507)
The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.
Nottingham Community Housing Association Limited (202125023)
The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)