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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 590 of 16,595 decisions

Decisions

Most recent first
5 Mar 2024 Outside Jurisdiction Abri Group Limited (202230217) Case 202230217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 1 Mar 2024 Outside Jurisdiction Peabody Trust (202220619) Case 202220619 · Health and Safety (inc. building safety) The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint. 29 Feb 2024 Outside Jurisdiction Islington Council (202210743) Case 202210743 · Financial The complaint is about the landlord’s handling of the resident’s rent account. 28 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202305311) Case 202305311 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated … 20 Feb 2024 Outside Jurisdiction Midland Heart Limited (202220906) Case 202220906 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 8 Feb 2024 Outside Jurisdiction Hammersmith and Fulham Council (202224400) Case 202224400 · Managing Relations This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered. 6 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202202404) Case 202202404 · Moving/Buying/Selling Home This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant … 31 Jan 2024 Outside Jurisdiction Islington Council (202213754) Case 202213754 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and … 30 Jan 2024 Outside Jurisdiction Stevenage Borough Council (202205985) Case 202205985 · Information and data management The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement … 25 Jan 2024 Outside Jurisdiction Sovereign Network Homes (202209696) Case 202209696 · Financial The complaint is about the landlord’s handing of the resident’s rent account, and the resulting legal action due to rent … 21 Dec 2023 Outside Jurisdiction Octavia Housing (202128280) Case 202128280 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s request for a housing transfer. The landlord’s communication with the … 18 Dec 2023 Outside Jurisdiction Peabody Trust (202206937) Case 202206937 · ASB/Abuse/Nuisance This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. … 28 Nov 2023 Outside Jurisdiction Hyde Housing Association Limited (202124830) Case 202124830 · Financial The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their … 27 Nov 2023 Outside Jurisdiction Golding Homes Limited (202205830) Case 202205830 · ASB/Abuse/Nuisance This complaint is about the landlords handling of the resident’s reports of: Anti-social behaviour (ASB). The neighbour’s caravan. The neighbours … 24 Nov 2023 Outside Jurisdiction Westminster City Council (202207113) Case 202207113 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property. 23 Nov 2023 Outside Jurisdiction Optivo (now Southern Housing) (202201518) Case 202201518 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s concerns that the property was unsafe/unsuitable to reside at; Outstanding … 16 Oct 2023 Outside Jurisdiction Metropolitan Thames Valley Housing (MTV) (202118823) Case 202118823 · Financial The complaint is about the landlord’s handling of the resident’s concerns about the management fee. 11 Oct 2023 Outside Jurisdiction Newlon Housing Trust (202119350) Case 202119350 · Health and Safety (inc. building safety) The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May … 6 Oct 2023 Outside Jurisdiction Harlow District Council (202210843) Case 202210843 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the … 11 Sep 2023 Outside Jurisdiction Clarion Housing Association Limited (202222408) Case 202222408 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs. 7 Sep 2023 Outside Jurisdiction Birmingham City Council (202122370) Case 202122370 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property. 25 Aug 2023 Outside Jurisdiction Stoke-on-Trent City Council (202208976) Case 202208976 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a community garden and … 24 Aug 2023 Outside Jurisdiction City of London Corporation (202119697) Case 202119697 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s request to purchase the remaining share of the property. Response … 24 Aug 2023 Outside Jurisdiction Westminster City Council (202118004) Case 202118004 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB). 22 Aug 2023 Outside Jurisdiction Southern Housing Group Limited (202117950) Case 202117950 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of … 10 Aug 2023 Outside Jurisdiction Clarion Housing Association Limited (202124449) Case 202124449 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan. 31 Jul 2023 Outside Jurisdiction Hammersmith and Fulham Council (202200510) Case 202200510 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through … 31 Jul 2023 Outside Jurisdiction Haringey London Borough Council (202222055) Case 202222055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. … 24 Jul 2023 Outside Jurisdiction Southwark Council (202014501) Case 202014501 · Estate Management The complaint is about the landlord's handling of the resident's reports of noisy pipework. 19 Jul 2023 Outside Jurisdiction Havering Council (202214124) Case 202214124 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included … 7 Jul 2023 Outside Jurisdiction Hackney Council (202210348) Case 202210348 · Financial The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services. 4 Jul 2023 Outside Jurisdiction Newlon Housing Trust (202126082) Case 202126082 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten … 23 Jun 2023 Outside Jurisdiction Arcon Housing Association Limited (202214232) Case 202214232 · Managing Relations The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of … 16 Jun 2023 Outside Jurisdiction Southwark Council (202200137) Case 202200137 · Old Property Condition migrated-2025 The complaint is about the response to the resident’s request to install a toilet upstairs in her property. 2 Jun 2023 Outside Jurisdiction Harlow District Council (202101719) Case 202101719 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould and the level of compensation offered. 31 May 2023 Outside Jurisdiction Cornerstone Housing Limited (202126945) Case 202126945 · ASB/Abuse/Nuisance The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's … 30 May 2023 Outside Jurisdiction Citizen Housing (202204117) Case 202204117 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2018 and 2021. The … 23 May 2023 Outside Jurisdiction Sandwell Metropolitan Borough Council (202003694) Case 202003694 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden. 19 May 2023 Outside Jurisdiction Notting Hill Genesis (NHG) (202115868) Case 202115868 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The pest infestation at the property. The landlord’s … 12 May 2023 Outside Jurisdiction Broadacres Housing Association Limited (202113583) Case 202113583 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property. 28 Apr 2023 Outside Jurisdiction Notting Hill Genesis (NHG) (202206376) Case 202206376 · Health and Safety (inc. building safety) This complaint is about the landlord’s refusal to address the resident’s concerns regarding alternative access arrangements for disabled persons when … 28 Apr 2023 Outside Jurisdiction Wigan Metropolitan Borough Council (202014943) Case 202014943 · ASB/Abuse/Nuisance The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the … 21 Apr 2023 Outside Jurisdiction Clarion Housing Association Limited (202121055) Case 202121055 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The … 11 Apr 2023 Outside Jurisdiction Lambeth Council (202212225) Case 202212225 · Estate Management The complaint is about the landlord’s handling of repairs to the resident’s fence. 6 Apr 2023 Outside Jurisdiction Stockport Homes Limited (202209594) Case 202209594 · Financial This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants. 6 Apr 2023 Outside Jurisdiction Wandle Housing Association Limited (202100169) Case 202100169 · Financial The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018. 4 Apr 2023 Outside Jurisdiction Retirement Villages Ltd (202121821) Case 202121821 · Estate Management The complaint is about: The landlord’s response to concerns about lift repairs. The resident’s request for compensation. The landlord’s complaint … 24 Mar 2023 Outside Jurisdiction Yorkshire Housing Limited (202200237) Case 202200237 · Moving/Buying/Selling Home The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord. 9 Mar 2023 Outside Jurisdiction Sedgemoor District Council (202202263) Case 202202263 · Financial The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s … 24 Feb 2023 Outside Jurisdiction Network Homes Limited (202203034) Case 202203034 · Financial The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.