Aspire Housing Limited (202323850)
The complaint is about the landlord’s handling of various repairs within the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hounslow (202230191)
This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.
Peabody Trust (202127649)
The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.
Haringey London Borough Council (202231673)
The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Sandwell Metropolitan Borough Council (202305551)
The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.
Longhurst Group Limited (202315493)
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.
Orbit Group Limited (202214357)
The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge.
The Guinness Partnership Limited (202119305)
The complaint is about the landlord’s handling of the resident’s repayment of court fees.
MHS Homes Ltd (202305073)
REPORT COMPLAINT 202305073 MHS Homes Ltd 5 July 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]
Camden Council (202229738)
The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining the resident’s home.
Sovereign Network Homes (Former Network Homes) (202308840)
The complaint is about the landlord’s response to the resident’s reports of disrepair including damp and mould.
One Vision Housing Limited (202205697)
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application.
Clarion Housing Association Limited (202211388)
The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.
Falcon Housing Association C.I.C (202231755)
The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.
Metropolitan Thames Valley Housing (MTV) (202200961)
The complaint is about the landlord’s handling of the resident’s service charge account, and the associated complaint.
Notting Hill Genesis (NHG) (202322129)
The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination.
Great Places Housing Association (202302611)
The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage.
Southern Housing Group Limited (202223653)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202307014)
The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.
Manchester City Council (202307580)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Cannock Chase District Council (202226366)
The complaint is about the landlord's handling of the resident's reports of intimidation by its rent collection officer.
Golding Homes Limited (202219129)
The complaint is about the resident’s concerns relating to the landlord's handling of his data.
Sovereign Network Homes (202222809)
The complaint is about the landlord’s handling of service charges for the property.
Hammersmith and Fulham Council (202222877)
The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.
Town and Country Housing (202317167)
The complaint is about: The landlord’s handling of repairs to the boiler.
Leeds City Council (202320179)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.
Thurrock Council (202208626)
The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.
Red Kite Community Housing Limited (202209900)
The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial works. The landlord's response to claims the roof has been defective since 2019.
Abri Group Limited (202230217)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Peabody Trust (202220619)
The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint.
Islington Council (202210743)
The complaint is about the landlord’s handling of the resident’s rent account.
Hyde Housing Association Limited (202305311)
The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.
Midland Heart Limited (202220906)
The complaint is about the landlord's handling of reports of damp and mould.
Hammersmith and Fulham Council (202224400)
This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered.
Hyde Housing Association Limited (202202404)
This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.
Islington Council (202213754)
This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints.
Stevenage Borough Council (202205985)
The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement works. Response to repair reports. Handling of the resident’s personal information. Complaint handling and communication.
Sovereign Network Homes (202209696)
The complaint is about the landlord’s handing of the resident’s rent account, and the resulting legal action due to rent arrears.
Octavia Housing (202128280)
The complaint is about: the landlord’s handling of the resident’s request for a housing transfer. The landlord’s communication with the resident.
Peabody Trust (202206937)
This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. The landlord’s handling of the resident’s antisocial behaviour reports. The landlord’s handling of general repairs in the resident’s home. The resident’s view that the landlord had harassed, victimised and intimidated …
Hyde Housing Association Limited (202124830)
The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their service charges.
Golding Homes Limited (202205830)
This complaint is about the landlords handling of the resident’s reports of: Anti-social behaviour (ASB). The neighbour’s caravan. The neighbours CCTV. Parking issues. The associated complaint.
Westminster City Council (202207113)
The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property.
Optivo (now Southern Housing) (202201518)
The complaint is about the landlord’s response to: The resident’s concerns that the property was unsafe/unsuitable to reside at; Outstanding repairs; A mice infestation; The resident’s concerns about his rent arrears.
Metropolitan Thames Valley Housing (MTV) (202118823)
The complaint is about the landlord’s handling of the resident’s concerns about the management fee.
Newlon Housing Trust (202119350)
The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May 2022.
Harlow District Council (202210843)
The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the construction of the bin stores. sending the resident rent requests. handling of the resident’s neighbour erecting a birdhouse outside the resident’s home. placement of fencing around the bin store.
Clarion Housing Association Limited (202222408)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.
Birmingham City Council (202122370)
The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)