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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "property" × Outcome: Outside_Jurisdiction ×

Showing 165 of 16,595 decisions matching "property"

Decisions

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14 Jan 2022 Outside Jurisdiction Birmingham City Council (202106816) Case 202106816 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased … 10 Jan 2022 Outside Jurisdiction Lambeth Council (202008325) Case 202008325 · Financial The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges … 7 Jan 2022 Outside Jurisdiction Lewes District Council (202107034) Case 202107034 · Financial The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property … 4 Jan 2022 Outside Jurisdiction Doncaster Metropolitan Borough Council (202010560) Case 202010560 · Old Property Condition migrated-2025 The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. … 30 Dec 2021 Outside Jurisdiction Canterbury City Council (202102194) Case 202102194 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property. 17 Dec 2021 Outside Jurisdiction Cottsway Housing Association Limited (202119656) Case 202119656 · Old Property Condition migrated-2025 The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request … 14 Dec 2021 Outside Jurisdiction Torus62 Limited (202100229) Case 202100229 · Moving/Buying/Selling Home The resident’s complaint is about: The valuation of the property carried out during the staircasing process. The landlord’s handling of … 9 Dec 2021 Outside Jurisdiction Westminster City Council (202113783) Case 202113783 · Moving/Buying/Selling Home The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their … 3 Dec 2021 Outside Jurisdiction Southwark Council (202119990) Case 202119990 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to a leak from the property above. 3 Dec 2021 Outside Jurisdiction St Peter’s Saltley Housing Association Limited (202012286) Case 202012286 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage … 20 Nov 2021 Outside Jurisdiction Anchor Hanover Group (202105451) Case 202105451 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at … 17 Nov 2021 Outside Jurisdiction Southwark Council (202003038) Case 202003038 · Local Authority / ALMO or TMO The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his … 15 Nov 2021 Outside Jurisdiction Irwell Valley Housing Association Limited (202111977) Case 202111977 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property. 15 Nov 2021 Outside Jurisdiction North Kesteven District Council (202109476) Case 202109476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property. 12 Nov 2021 Outside Jurisdiction Hammersmith and Fulham Council (202107874) Case 202107874 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the … 5 Nov 2021 Outside Jurisdiction Wandle Housing Association Limited (202017622) Case 202017622 · Financial The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service … 29 Oct 2021 Outside Jurisdiction Kingston upon Thames Council (202116756) Case 202116756 · Local Authority / ALMO or TMO The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is … 11 Oct 2021 Outside Jurisdiction Clarion Housing Association Limited (201907892) Case 201907892 · Financial The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s … 8 Oct 2021 Outside Jurisdiction Royal Borough of Kensington and Chelsea (202015182) Case 202015182 · Local Authority / ALMO or TMO The landlord’s response to damaged caused to the property following a leak. 29 Sep 2021 Outside Jurisdiction Birmingham City Council (202109800) Case 202109800 · Local Authority / ALMO or TMO The resident complained about the information the landlord provided about the property, following their right to buy application. 27 Sep 2021 Outside Jurisdiction Anchor Hanover Group (202014722) Case 202014722 · Financial The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. … 22 Sep 2021 Outside Jurisdiction Notting Hill Genesis (202013079) Case 202013079 · Occupancy Rights The complaint concerns the landlord’s refusal to grant permission for the property to be converted. 16 Sep 2021 Outside Jurisdiction The Guinness Partnership Limited (202104385) Case 202104385 · Managing Relations The resident complained about landlord’s management of a deceased neighbour’s property. 9 Sep 2021 Outside Jurisdiction LiveWest Homes Limited (202016064) Case 202016064 · Occupancy Rights The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom … 7 Sep 2021 Outside Jurisdiction Network Homes Limited (201915458) Case 201915458 · Estate Management The complaint concerns a dispute about whether the resident has sole use of the garden at the property. 7 Sep 2021 Outside Jurisdiction Paragon Asra Housing Limited (202006279) Case 202006279 · Moving/Buying/Selling Home The complaint is about the liability for fees arising during the sale of a property. 31 Aug 2021 Outside Jurisdiction Cobalt Housing Limited (202006302) Case 202006302 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: issues with the drains at her property; issues … 12 Aug 2021 Outside Jurisdiction Hyde Housing Association Limited (202008966) Case 202008966 · Financial The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation … 10 Aug 2021 Outside Jurisdiction London & Quadrant Housing Trust (201800178) Case 201800178 · Old Property Condition migrated-2025 The resident is complaining about the landlord’s handling of repairs in their property. 5 Aug 2021 Outside Jurisdiction London & Quadrant Housing Trust (202102841) Case 202102841 · Financial The complaint is about the level of rent at the property. 2 Aug 2021 Outside Jurisdiction Southwark Council (202104317) Case 202104317 · Local Authority / ALMO or TMO The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of … 23 Jul 2021 Outside Jurisdiction Newham Council (202101367) Case 202101367 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property. 22 Jul 2021 Outside Jurisdiction South Tyneside Council (202105807) Case 202105807 · Local Authority / ALMO or TMO The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property. 12 Jul 2021 Outside Jurisdiction Clarion Housing Association Limited (202011727) Case 202011727 · Old Property Condition migrated-2025 The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property. 5 Jul 2021 Outside Jurisdiction Notting Hill Genesis (202006957) Case 202006957 · Estate Management The resident is unhappy that a parking space was not included within the purchase of their property. The resident is … 2 Jul 2021 Outside Jurisdiction Southwark Council (202005991) Case 202005991 · Financial The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while … 29 Jun 2021 Outside Jurisdiction Home Group Limited (202009515) Case 202009515 · Managing Relations The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property. 16 Jun 2021 Outside Jurisdiction London & Quadrant Housing Trust (202014377) Case 202014377 · Financial The complaint is about the payability and reasonableness of the service charges at the property. 15 Jun 2021 Outside Jurisdiction Sovereign Network Homes (202003089) Case 202003089 · Occupancy Rights The resident complained about: The division of the rear garden to the property. The landlord’s response to their request that … 15 Jun 2021 Outside Jurisdiction Wandsworth Council (202017417) Case 202017417 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the communal lift at the property. 9 Jun 2021 Outside Jurisdiction London Borough of Hackney (202010001) Case 202010001 · Local Authority / ALMO or TMO The complaint is about the level of compensation offered by the landlord’s insurer in relation to the resident’s claim for … 8 Jun 2021 Outside Jurisdiction Midland Heart Limited (202101408) Case 202101408 · Financial The complaint is about the landlord’s handling of reports of pipe blockages and leaks into the Resident’s property. 7 Jun 2021 Outside Jurisdiction Epping Forest District Council (202009199) Case 202009199 · Local Authority / ALMO or TMO The complaint is about the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat … 2 Jun 2021 Outside Jurisdiction Norwich City Council (201915203) Case 201915203 · Financial The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no … 28 May 2021 Outside Jurisdiction Sovereign Housing Association Limited (202005644) Case 202005644 · Old Property Condition migrated-2025 The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership … 27 May 2021 Outside Jurisdiction Clarion Housing Association Limited (201901431) Case 201901431 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the communal lift at the property. 26 May 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202010164) Case 202010164 · Estate Management The complaint is about the landlords handling of the residents reports concerning the maintenance of roads outside the property. 21 May 2021 Outside Jurisdiction One Vision Housing Limited (201817317) Case 201817317 · Old Property Condition migrated-2025 The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying … 19 May 2021 Outside Jurisdiction Westminster City Council (202012880) Case 202012880 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for … 18 May 2021 Outside Jurisdiction Octavia Housing (202000816) Case 202000816 · Old Property Condition migrated-2025 The resident is unhappy with the landlord’s response to their complaint regarding works on their property, damage to their garden, …