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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 590 of 16,595 decisions

Decisions

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12 May 2025 Outside Jurisdiction One Vision Housing Limited (202318446) Case 202318446 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of flooding from the property above and the subsequent … 1 May 2025 Outside Jurisdiction Haringey London Borough Council (202302313) Case 202302313 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof. 23 Apr 2025 Outside Jurisdiction London Borough of Islington (202333492) Case 202333492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour. 15 Apr 2025 Outside Jurisdiction Sanctuary Housing Association (202325425) Case 202325425 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a data breach. 14 Apr 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202328627) Case 202328627 · Local Authority / ALMO or TMO The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB). 12 Apr 2025 Outside Jurisdiction London Borough of Lambeth (202330223) Case 202330223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges. 8 Apr 2025 Outside Jurisdiction London Borough of Enfield (202338241) Case 202338241 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to … 31 Mar 2025 Outside Jurisdiction Platform Housing Group Limited (202410647) Case 202410647 · Moving/Buying/Selling Home The complaint is about: The level of a financial offer the landlord made to the resident. 31 Mar 2025 Outside Jurisdiction Tower Hamlets Homes (202336761) Case 202336761 · Old Property Condition categories The complaint is about the landlord’s handling of: The noise from the shower unit. Damage to the walls caused by … 26 Mar 2025 Outside Jurisdiction Southwark Council (202324142) Case 202324142 · Information and data management The complaint is about the landlord’s handling of the resident’s concerns about a data breach. 25 Mar 2025 Outside Jurisdiction Orbit Group Limited (202304349) Case 202304349 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the … 21 Mar 2025 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202220069) Case 202220069 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings. 19 Mar 2025 Outside Jurisdiction Lambeth Council (202341381) Case 202341381 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to … 18 Mar 2025 Outside Jurisdiction Citizen Housing (202316111) Case 202316111 · Managing Relations This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct. 17 Mar 2025 Outside Jurisdiction Basildon Borough Council (202304509) Case 202304509 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; … 17 Mar 2025 Outside Jurisdiction Peabody Trust (202317719) Case 202317719 · Financial The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged … 14 Mar 2025 Outside Jurisdiction Ocean Housing Limited (202307659) Case 202307659 · Financial The complaint is about the landlord’s handling of service charge increases. 14 Mar 2025 Outside Jurisdiction Southern Housing (202311736) Case 202311736 · Financial The complaint is about the level of service charge set by the landlord for the cyclical works, and whether the … 5 Mar 2025 Outside Jurisdiction Midland Heart Limited (202307288) Case 202307288 · Financial This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that … 5 Mar 2025 Outside Jurisdiction Progress Housing Association Limited (202315869) Case 202315869 · Information and data management The complaint is about the landlord’s handling of the resident’s request for CCTV footage. 4 Mar 2025 Outside Jurisdiction Home Group Limited (202323496) Case 202323496 · Financial The resident’s complaint is about the level of her service charge and quality of services provided. 3 Mar 2025 Outside Jurisdiction Waltham Forest Council (202316406) Case 202316406 · Estate Management This complaint is about the removal of the resident’s caravan. 27 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202326928) Case 202326928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 26 Feb 2025 Outside Jurisdiction Origin Housing Limited (202304044) Case 202304044 · Financial The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in … 25 Feb 2025 Outside Jurisdiction Islington Council (202333414) Case 202333414 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s rehousing application. 20 Feb 2025 Outside Jurisdiction Southwark Council (202227222) Case 202227222 · Old Property Condition categories The complaint is about the landlord’s handling of major works and associated repairs. 18 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202305961) Case 202305961 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate … 17 Feb 2025 Outside Jurisdiction Soha Housing Limited (202224820) Case 202224820 · Occupancy Rights This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access. 14 Feb 2025 Outside Jurisdiction Southern Housing (202408622) Case 202408622 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage … 13 Feb 2025 Outside Jurisdiction Places for People Group Limited (202227269) Case 202227269 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property. 31 Jan 2025 Outside Jurisdiction Clarion Housing Association Limited (202305040) Case 202305040 · Estate Management The complaint is about the landlord’s management of parking on the resident’s estate. 31 Jan 2025 Outside Jurisdiction Walsall Housing Group Limited (202313560) Case 202313560 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog. 28 Jan 2025 Outside Jurisdiction Royal Borough Of Greenwich (202408593) Case 202408593 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the property. 15 Jan 2025 Outside Jurisdiction Peabody Trust (202225229) Case 202225229 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a roof leak. 6 Jan 2025 Outside Jurisdiction Abri Group Limited (202309628) Case 202309628 · Financial The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters. 18 Dec 2024 Outside Jurisdiction Clarion Housing Association Limited (202331225) Case 202331225 · Old Property Condition categories The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs. 18 Dec 2024 Outside Jurisdiction Futures Housing Group Limited (202308956) Case 202308956 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor. 3 Dec 2024 Outside Jurisdiction Cognatum Estates Ltd (202302873) Case 202302873 · Financial The complaint is about the landlord's handling of the resident’s concerns about: The level of service charges. The administration of … 28 Nov 2024 Outside Jurisdiction London Borough of Barnet (202307049) Case 202307049 · Old Tenants Behaviour categories The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling … 28 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202224058) Case 202224058 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica … 28 Nov 2024 Outside Jurisdiction Welwyn Hatfield Borough Council (202233915) Case 202233915 · Old Property Condition migrated-2025 REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202325715) Case 202325715 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and … 27 Nov 2024 Outside Jurisdiction Paradigm Housing Group Limited (202302532) Case 202302532 · Financial The complaint is about the landlord’s response to concerns raised about the service charge. 26 Nov 2024 Outside Jurisdiction Estuary Housing Association Limited (202308974) Case 202308974 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her … 26 Nov 2024 Outside Jurisdiction Waltham Forest Council (202406940) Case 202406940 · Old Resident Involvement categories The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association … 22 Nov 2024 Outside Jurisdiction Orbit Group Limited (202302635) Case 202302635 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floods at the property in 2022. 21 Nov 2024 Outside Jurisdiction East Riding of Yorkshire Council (202308393) Case 202308393 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire doors. 20 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (202232684) Case 202232684 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of … 19 Nov 2024 Outside Jurisdiction Aster Group Limited (202230046) Case 202230046 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to remain in a decant property. 19 Nov 2024 Outside Jurisdiction Dacorum Borough Council (202335702) Case 202335702 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould.