Index live

Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "property" × Outcome: Outside_Jurisdiction ×

Showing 165 of 16,595 decisions matching "property"

Decisions

Most recent first

30 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202211388) Case 202211388 · Financial The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the … 17 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202307014) Case 202307014 · Managing Relations The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint. 3 Apr 2024 Outside Jurisdiction Sovereign Network Homes (202222809) Case 202222809 · Financial The complaint is about the landlord’s handling of service charges for the property. 27 Mar 2024 Outside Jurisdiction Hammersmith and Fulham Council (202222877) Case 202222877 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs … 14 Mar 2024 Outside Jurisdiction Leeds City Council (202320179) Case 202320179 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start … 5 Mar 2024 Outside Jurisdiction Abri Group Limited (202230217) Case 202230217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 8 Feb 2024 Outside Jurisdiction Hammersmith and Fulham Council (202224400) Case 202224400 · Managing Relations This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered. 6 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202202404) Case 202202404 · Moving/Buying/Selling Home This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant … 18 Dec 2023 Outside Jurisdiction Peabody Trust (202206937) Case 202206937 · ASB/Abuse/Nuisance This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. … 24 Nov 2023 Outside Jurisdiction Westminster City Council (202207113) Case 202207113 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property. 23 Nov 2023 Outside Jurisdiction Optivo (now Southern Housing) (202201518) Case 202201518 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s concerns that the property was unsafe/unsuitable to reside at; Outstanding … 11 Sep 2023 Outside Jurisdiction Clarion Housing Association Limited (202222408) Case 202222408 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs. 7 Sep 2023 Outside Jurisdiction Birmingham City Council (202122370) Case 202122370 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property. 24 Aug 2023 Outside Jurisdiction City of London Corporation (202119697) Case 202119697 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s request to purchase the remaining share of the property. Response … 4 Jul 2023 Outside Jurisdiction Newlon Housing Trust (202126082) Case 202126082 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten … 16 Jun 2023 Outside Jurisdiction Southwark Council (202200137) Case 202200137 · Old Property Condition migrated-2025 The complaint is about the response to the resident’s request to install a toilet upstairs in her property. 19 May 2023 Outside Jurisdiction Notting Hill Genesis (NHG) (202115868) Case 202115868 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The pest infestation at the property. The landlord’s … 12 May 2023 Outside Jurisdiction Broadacres Housing Association Limited (202113583) Case 202113583 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property. 21 Apr 2023 Outside Jurisdiction Clarion Housing Association Limited (202121055) Case 202121055 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The … 24 Mar 2023 Outside Jurisdiction Yorkshire Housing Limited (202200237) Case 202200237 · Moving/Buying/Selling Home The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord. 9 Mar 2023 Outside Jurisdiction Sedgemoor District Council (202202263) Case 202202263 · Financial The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s … 10 Nov 2022 Outside Jurisdiction Westminster City Council (202111805) Case 202111805 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs to a leasehold property. 31 Oct 2022 Outside Jurisdiction Newlon Housing Trust (202205679) Case 202205679 · Moving/Buying/Selling Home The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently … 31 Oct 2022 Outside Jurisdiction Peabody Trust (202117911) Case 202117911 · Old Property Condition migrated-2025 The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to … 24 Aug 2022 Outside Jurisdiction LiveWest Homes Limited (202202129) Case 202202129 · Moving/Buying/Selling Home The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the … 27 Jul 2022 Outside Jurisdiction Kirklees Council (202016387) Case 202016387 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation. 30 Jun 2022 Outside Jurisdiction Sovereign Housing Association Limited (202011507) Case 202011507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property. 29 Apr 2022 Outside Jurisdiction Thirteen Housing Group Limited (202111696) Case 202111696 · Financial The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s … 28 Apr 2022 Outside Jurisdiction Islington Council (202103136) Case 202103136 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property. 8 Apr 2022 Outside Jurisdiction A2Dominion Homes Limited (201903686) Case 201903686 · Old Property Condition migrated-2025 The complaint is about the condition of the property when it was let to the resident. 7 Apr 2022 Outside Jurisdiction Sovereign Housing Association Limited (202115743) Case 202115743 · Health and Safety (inc. building safety) The complaint concerns the resident’s belief that their former property was unsafe. 5 Apr 2022 Outside Jurisdiction Birmingham City Council (202117808) Case 202117808 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the residents request that it gift them their existing property. 5 Apr 2022 Outside Jurisdiction Saxon Weald (202111536) Case 202111536 · Moving/Buying/Selling Home The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following … 31 Mar 2022 Outside Jurisdiction Southwark Council (201901217) Case 201901217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their … 29 Mar 2022 Outside Jurisdiction Southwark Council (202111092) Case 202111092 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling … 28 Mar 2022 Outside Jurisdiction Saxon Weald (202120043) Case 202120043 · Moving/Buying/Selling Home The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether … 18 Mar 2022 Outside Jurisdiction Leeds City Council (202101237) Case 202101237 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour 15 Mar 2022 Outside Jurisdiction Southwark Council (202103972) Case 202103972 · Old Property Condition migrated-2025 The complaint is about a pest infestation at the leaseholder’s property. 26 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202103104) Case 202103104 · Estate Management The complaint concerns information provided by the landlord relating to car parking outside the resident’s property. 15 Feb 2022 Outside Jurisdiction Housing 21 (202116614) Case 202116614 · Managing Relations The complaint concerns the landlord's handling of a reference request for the resident’s housing application for a property with another … 14 Feb 2022 Outside Jurisdiction Sanctuary Housing Association (202100074) Case 202100074 · Financial The complaint is about the level of rent at the property. 9 Feb 2022 Outside Jurisdiction Croydon Council (202011528) Case 202011528 · Financial The complaint concerns the landlord’s response to damages caused to the property following repairs. 8 Feb 2022 Outside Jurisdiction GreenSquareAccord Limited (202122363) Case 202122363 · Financial The complaint is about the level of rent at the property. 4 Feb 2022 Outside Jurisdiction Peabody Developments Limited (202011698) Case 202011698 · Moving/Buying/Selling Home The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area … 1 Feb 2022 Outside Jurisdiction Birmingham City Council (202007866) Case 202007866 · Financial The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator … 1 Feb 2022 Outside Jurisdiction Kingston upon Thames Council (202112834) Case 202112834 · Health and Safety (inc. building safety) The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, … 1 Feb 2022 Outside Jurisdiction Orbit Housing Association Limited (202113001) Case 202113001 · Financial The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not … 27 Jan 2022 Outside Jurisdiction Haringey Council (202107358) Case 202107358 · Moving/Buying/Selling Home The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was … 21 Jan 2022 Outside Jurisdiction Canterbury City Council (202116967) Case 202116967 · Moving/Buying/Selling Home The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds. 21 Jan 2022 Outside Jurisdiction Notting Hill Genesis (201911322) Case 201911322 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a property transfer.