Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Outside_Jurisdiction ×

Showing 590 of 16,595 decisions

Decisions

Most recent first
17 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202401298) Case 202401298 · Occupancy Rights The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served … 16 Sep 2025 Outside Jurisdiction Portsmouth City Council (202451326) Case 202451326 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s application for a priority transfer. 16 Sep 2025 Outside Jurisdiction Southern Housing (202329798) Case 202329798 · Managing Relations REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s … 11 Sep 2025 Outside Jurisdiction London Borough of Islington (202329050) Case 202329050 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s housing assignment application. 10 Sep 2025 Outside Jurisdiction Hyde Housing Association Limited (202420187) Case 202420187 · Financial This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges. 10 Sep 2025 Outside Jurisdiction The Abbeyfield Society (202402794) Case 202402794 · Abbeyfield The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation … 9 Sep 2025 Outside Jurisdiction Peabody Trust (202309854) Case 202309854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 9 Sep 2025 Outside Jurisdiction Peabody Trust (202452171) Case 202452171 · Estate Management The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain. 4 Sep 2025 Outside Jurisdiction Places for People Group Limited (202327952) Case 202327952 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024. 21 Aug 2025 Outside Jurisdiction Stonewater Limited (202441735) Case 202441735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint 14 Aug 2025 Outside Jurisdiction Leicester City Council (202443155) Case 202443155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 12 Aug 2025 Outside Jurisdiction Peabody Trust (202211702) Case 202211702 · Estate Management The complaint is about the landlord's handling of the resident’s reports about repairs needed to the main gate, and as … 8 Aug 2025 Outside Jurisdiction London & Quadrant Housing Trust (202428808) Case 202428808 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 Jul 2025 Outside Jurisdiction Winchester City Council (202226500) Case 202226500 · Local Authority / ALMO or TMO The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while … 29 Jul 2025 Outside Jurisdiction Moat Homes Limited (202210756) Case 202210756 · Old Property Condition categories The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest … 28 Jul 2025 Outside Jurisdiction London Borough of Camden Council (202406073) Case 202406073 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs … 25 Jul 2025 Outside Jurisdiction London Borough of Hackney (202344723) Case 202344723 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a … 18 Jul 2025 Outside Jurisdiction Orbit Group Limited (202303362) Case 202303362 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 14 Jul 2025 Outside Jurisdiction Regenda Limited (202442519) Case 202442519 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about the position of his neighbour’s shed. 11 Jul 2025 Outside Jurisdiction Sheffield City Council (202322333) Case 202322333 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour. 4 Jul 2025 Outside Jurisdiction London Borough of Ealing (202425738) Case 202425738 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme … 3 Jul 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202422363) Case 202422363 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 30 Jun 2025 Outside Jurisdiction London & Quadrant Housing Trust (202434985) Case 202434985 · Financial The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the … 30 Jun 2025 Outside Jurisdiction Southern Housing (202101782) Case 202101782 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports of issues with the hot water system. Request for … 26 Jun 2025 Outside Jurisdiction Jigsaw Homes Group Limited (202431673) Case 202431673 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs in the resident’s property. 23 Jun 2025 Outside Jurisdiction LiveWest Homes Limited (202334333) Case 202334333 · Estate Management The complaint is about: The landlord’s upkeep of a river wall and pathway. The landlord’s response to the resident’s request … 19 Jun 2025 Outside Jurisdiction Golding Homes Limited (202320018) Case 202320018 · Information and data management The complaint is about the landlord’s handling of the resident’s personal data. 18 Jun 2025 Outside Jurisdiction Clarion Housing Association Limited (202428334) Case 202428334 · Occupancy Rights The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns … 18 Jun 2025 Outside Jurisdiction Haringey London Borough Council (202331177) Case 202331177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being … 18 Jun 2025 Outside Jurisdiction Sanctuary Housing Association (202425718) Case 202425718 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about damp. 17 Jun 2025 Outside Jurisdiction GreenSquareAccord Limited (202439567) Case 202439567 · Responsive repairs/activity The complaint is about the landlord's handling of: Repairs to the resident’s kitchen. The resident’s reports of damp and mould. 17 Jun 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202224928) Case 202224928 · Local Authority / ALMO or TMO The complaint is about the council's handling of the resident’s reports of no heating or hot water. 13 Jun 2025 Outside Jurisdiction Orbit Group Limited (202328352) Case 202328352 · Enquiry stage The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. … 12 Jun 2025 Outside Jurisdiction Birmingham City Council (202419765) Case 202419765 · Responsive repairs/activity The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Jun 2025 Outside Jurisdiction Hyde Housing Association Limited (202326741) Case 202326741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to … 11 Jun 2025 Outside Jurisdiction Cottsway Housing Association Limited (202315431) Case 202315431 · Information and data management The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case … 11 Jun 2025 Outside Jurisdiction South Devon Rural Housing Association Limited (202314091) Case 202314091 · Managing Relations The resident’s complaint is about the removal of personal belongings from her garage by the landlord. 6 Jun 2025 Outside Jurisdiction Rykneld Homes Limited (202318634) Case 202318634 · Moving/Buying/Selling Home The complaint is about the landlord’s assessment of the resident’s application to join the housing register. 4 Jun 2025 Outside Jurisdiction Dudley Metropolitan Borough Council (202227853) Case 202227853 · Occupancy Rights The complaint is about the landlord’s handling of a tenancy fraud investigation. 30 May 2025 Outside Jurisdiction London Borough of Camden Council (202317709) Case 202317709 · Local Authority / ALMO or TMO This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in … 30 May 2025 Outside Jurisdiction Mosscare St. Vincent’s Housing Group Limited (202310003) Case 202310003 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 May 2025 Outside Jurisdiction London Borough of Barnet (202424126) Case 202424126 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of leaks, damp and mould. 27 May 2025 Outside Jurisdiction Leeds City Council (202304704) Case 202304704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs in the property. 23 May 2025 Outside Jurisdiction London Borough of Harrow (202325538) Case 202325538 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs. 20 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202321214) Case 202321214 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint. 20 May 2025 Outside Jurisdiction Sovereign Network Group (202330557) Case 202330557 · Responsive repairs/activity The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property. 19 May 2025 Outside Jurisdiction London Borough of Tower Hamlets (202300813) Case 202300813 · Local Authority / ALMO or TMO The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and … 16 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202339109) Case 202339109 · Financial The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account. 15 May 2025 Outside Jurisdiction Royal Borough Of Greenwich (202422350) Case 202422350 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak from the toilet causing damage to the resident’s home. The … 12 May 2025 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202303582) Case 202303582 · Financial The complaint is about the landlord’s handling of the resident’s service charge.