Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Outcome: Outside_Jurisdiction ×

Showing 619 of 18,103 decisions

Decisions

Most recent first

Southwark Council (202001947)

20 Jan 2021 Case 202001947 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint is about the increase to the service charge for major works following a section 20 consultation process.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202007376)

19 Jan 2021 Case 202007376 Outside Jurisdiction Old Property Condition migrated-2025

The complaint relates to the landlords handling of a heating dis-repair issue.

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Array (202001047)

15 Jan 2021 Case 202001047 Outside Jurisdiction Old Charges categories

The resident complains about the level of service charge charged in relation to his property and the reasonableness of the charge.

Read the original Housing Ombudsman decision via the title.

Catalyst Housing Limited (202001847)

15 Jan 2021 Case 202001847 Outside Jurisdiction Managing Relations

The complaint concerns: the landlord’s response to reports of water ingress and a lack of electricity supply to the garage; the level of service provided by an operative who attended after hours to investigate the issue.

Read the original Housing Ombudsman decision via the title.

Lambeth Council (202001297)

15 Jan 2021 Case 202001297 Outside Jurisdiction Local Authority / ALMO or TMO

This complaint is about the landlord’s response to the resident’s concerns about the increase in his service charges, in particular, relating to the charges for the repair costs incurred following a fire within the block.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202007170)

13 Jan 2021 Case 202007170 Outside Jurisdiction Leaseholder

REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

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A2Dominion Homes Limited (201915585)

12 Jan 2021 Case 201915585 Outside Jurisdiction Old Home Ownership Issues (not new build) categories

This complaint is about the landlord’s response to the resident’s request for an extension to her lease.

Read the original Housing Ombudsman decision via the title.

Bassetlaw District Council (202002925)

12 Jan 2021 Case 202002925 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to errors in the administration of their claims for housing benefits, discretionary housing payments and universal credit.

Read the original Housing Ombudsman decision via the title.

One Housing Group (202006808)

12 Jan 2021 Case 202006808 Outside Jurisdiction Health and Safety (inc. building safety)

REPORT COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202007231)

24 Dec 2020 Case 202007231 Outside Jurisdiction

REPORT COMPLAINT 202007231 Notting Hill Genesis 24 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

Read the original Housing Ombudsman decision via the title.

Birmingham City Council (201915607)

23 Dec 2020 Case 201915607 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint is about the level of service charge for major works.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201806908)

23 Dec 2020 Case 201806908 Outside Jurisdiction Old Tenants Behaviour categories

REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing […]

Read the original Housing Ombudsman decision via the title.

One Housing Group Limited (202004761)

23 Dec 2020 Case 202004761 Outside Jurisdiction Financial

The complaint concerns whether or not the resident is liable to pay a rent increase.

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The Riverside Group Limited (202001988)

23 Dec 2020 Case 202001988 Outside Jurisdiction Old Charges categories

The complaint concerns whether or not the resident is liable to pay for communal heating for their property

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Hackney Council (202004968)

16 Dec 2020 Case 202004968 Outside Jurisdiction

The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the reference 201703415. that the landlord accused them of being responsible for the gas leak in their former property.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (201910465)

11 Dec 2020 Case 201910465 Outside Jurisdiction Financial

The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding the service charges, including the amount payable and its response to queries regarding the amount.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202002867)

9 Dec 2020 Case 202002867 Outside Jurisdiction Old Home Ownership Issues (not new build) categories

The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.

Read the original Housing Ombudsman decision via the title.

Peabody Trust 2018 (202004754)

4 Dec 2020 Case 202004754 Outside Jurisdiction

The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.

Read the original Housing Ombudsman decision via the title.

Birmingham City Council (202000068)

3 Dec 2020 Case 202000068 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint is about the Council’s assessment of the residents housing needs.

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Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)